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MFC-J497DW
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Doesn't work Bought this November 16th of 2019, used it once, now it won't print. So angry!!!!!
Business response:
Hi, I apologize you are experiencing an issue with printing on your Brother MFC-J497DW. Generally this issue is caused by an interface problem or incorrect driver settings. Here is a FAQ that may help. https://help.brother-usa.com/app/answers/detail/a_id/64257?R3ModelID=MFCJ497DW If you still have the same issue, please let us know by contacting customer support. https://www.brother-usa.com/support/mfcj497dw
Slow and jams My printer is new. Only used once and it took a long time. Additionally, it jammed. I just tried using it a second time and it is jammed. Buyer consider another model or product.
Business response:
We know jams can be frustrating. I'd like to help. Below is a link to a FAQ I believe will help clearing the printer jams. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00000495_054 Updating your machine firmware and install the latest driver should assist with the printer being slow to print. Click the link to update your printer. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00100499_000
The worst I printed a color page and the color was very dull even though it was the first time I used it. I exchanged it the next day.
Business response:
Hi Nina, we're sorry you've experienced this issue. If faded, streaked, or missing/blank colors and text appear on your printouts, some of the print head nozzles may be clogged. You can check this by printing the Print Quality Check Sheet (PQCS) and looking at the nozzle check pattern. Here is a link with additional steps that may help.https://help.brother-usa.com/app/answers/detail/a_id/156138 If this still does not resolve your issue, please let us know by Email or Live Chat, and we will be glad to further investigate. htt... read more
can not connect laptop Brought this a couple of weeks ago after contacting Brother customer service several times. I can not get either of the two laptops connected went and spoke to a best buy person about it they did not seem to care that the printer does not work 100 percent
Business response:
Hi, I'll be happy to assist you with connecting your MFC-J497DW wireless. The Wireless Setup Installer is the recommended setup method for connecting using a wireless computer. Click the link below to set up your machine. https://help.brother-usa.com/app/answers/detail/a_id/155851?R3ModelID=MFCJ497DW
Every other page jams I cannot even print a two page document without a paper jam. I have gone through a ream of wasted paper and each time must clear the paper and then unplug and replug the printer into the power outlet because there is not other way to reset it. It is HORRIBLE!
Business response:
Hello, Printer jams can be frustrating. Here's a FAQ that may help: https://help.brother-usa.com/app/answers/detail/a_id/141157?R3ModelID=MFCJ497DW
This printer has lots of issues-runs thru supplies Other than this model, I have purchased about 5 brother printers over the years and been quite satisfied. This model is terrible!!!! It runs thru print cartridges like water, it can't print double-sided about half the time, the paper feed does not work well, and it is very slow.
Business response:
Hello, stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. We will be gla... read more
nonexistent tech support I tried upgrading my current Brother MFC to a new Bluetooth model. Yellow, would not show on the test page. I cleaned printer heads multiple times. Tech support was no help. I asked, if the cartridges were shipped with low ink, and was told yes. They were starter cartridges. As a customer, I did not care for the treatment by customer service. I returned the printer, to the store.
Terrible Quality Color quality is trash, the printer is unbelievably slow, jams print jobs then restarts them and keeps printing countless copies all on its own. Complete waste of money, especially if you're using the color copies for work purposes.
Business response:
Hi Eddie, I understand you are experiencing issues with the print quality from your Brother MFC-J497DW. When printing images, the image's resolution affects the final quality of the printed document. Many web images and pictures taken with mobile device cameras, are not suitable for printing because of low image resolution. Images that show compression artifacting (distortion), dithering, or other image imperfections when viewed on your monitor or mobile device, are likely not print quality and any distortions seen will affe... read more
Broke immediately... Unboxed it, inserted ink, and started initial setup. Setup fails and says one cartridge is low. It tells me to take it out and reinsert it (on the printer screen itself). During the setup it decided to leak the entire blue ink cartridge inside the printer. Now my hand and cabinet are blue.
Business response:
Hello James, We apologize the broke cartridge broke immediately. Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges. If the ink ... read more
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How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.