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Mike Counsil Plumbing and Rooter - Mountain View
- Plumbing
- Mountain View, CA
About this business
Location details
2263 Old Middlefield Way, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outstanding customer service with detailed explanations of inspections and suggested repairs.
Business response:
We really appreciate you taking the time to share your experience! Making sure our customers understand what we find during an inspection and what their repair options are is a big part of how we do business. It’s great to hear our team delivered the level of service and communication you deserve. Thank you for trusting Mike Counsil Plumbing and Rooter with your home!
Hugo Perez Dominguez came out for just an estimate and ended up doing a great job! Fixed everything, even things we weren't expecting, came in way under our budget and answered many of our house plumbing questions I've had for 20 years. And, he's very punctual and our dog likes him!
Waisted 4 hrs of my day, I could have rented a snake from HD for $80. I had a backed up main sewer line that was backing up and out of the clean out in front of my house. Plumber never showed up to perform the job. First the scheduling. Lady on the phone had no idea what things cost. Then, she schedules it with two hour window, this is ok I guess. I called at 4:00 pm, she schedules it between 5-7pm. That fine. Then, around 6:00 pm Evan shows up, but guess what, he is just the guy that's going to write up and make you sign th... read more
Business response:
We sincerely apologize for the significant inconvenience you experienced with our scheduling delays and poor communication. We understand how frustrating it must have been to wait four hours for a plumbing emergency, especially when our plumber failed to show up after the contract was signed. This falls far short of our standards - the extended delays, lack of contact information, and failure to complete the work is completely unacceptable. Please contact us at (408) 703-6111 and ask for Sean or Angelo so we can address ... read more
After a kitchen flood, Besmir and Hugo took great care of us. They installed new, better quality shutoff valves and gave great, expert advice as to what to do next. Highly recommend Mike Counsil and Hugo and Besmir!
Business response:
Thank you for recommending Besmir and Hugo! We're pleased they provided expert care during your kitchen flood emergency and installed better quality shutoff valves while giving you great advice on next steps. Your recommendation means a great deal to us, and we appreciate you taking the time to share your positive experience. As a Diamond Certified Company, Mike Counsil Plumbing delivers service rated highest in quality and trust, ready to handle any plumbing needs with dependable, top-quality workmanship. Sincerely, Angelo... read more
Angel was our angel! We had an emergency situation and he came to our rescue immediately. So professional, expedient, and knowledgeable. Highly recommend.
Business response:
We are elated to hear Angel provided excellent emergency service! Thank you for recognizing his professionalism and expertise.
my experience with Bobbie MUTA was horrible dealing with the workers was fantastic. I gave her a three because I would give it a zero for Bobbie but a five for the workers so I picked the middle star. This Bobbie guy who I say is the salesman who lies and tells you how much it's gonna cost which is outrageous is completely different than the people who were actually doing the work The workers were wonderful. They did the best work they possibly could do and especially Rafael was above and beyond the best. He was the first to... read more
Business response:
We take all feedback seriously and apologize for the sales experience you had with Bobbie. We understand how frustrating it can be when there's a disconnect between the sales process and your expectations, and we genuinely regret that this impacted your overall experience with us. We're absolutely thrilled to hear that Rafael and our workers provided excellent service and that you were so pleased with the quality of their work. It's wonderful to know that Rafael went above and beyond, being the first to arrive and the last ... read more
I called this morning about a problem with our water heater (no hot water!) They set up an appointment for me this afternoon and tonight we have a new hot water heater and all is good! I was so impressed with their responsiveness and professionalism. The technicians arrived on time, clearly explained our problems and what needed to be done, all at a fair price. We live in an older house and there were several issues that needed to be addressed to bring us up to code that they took care of. Our utility closet is inside the ... read more
Business response:
Thanks for highlighting our responsiveness and professionalism. We're thrilled the technician photos provided extra reassurance for your home service. It's wonderful to hear that we were able to resolve your hot water heater issue so quickly, getting you from no hot water this morning to a fully functioning new water heater by tonight. We're pleased that our technicians arrived on time and took the time to clearly explain the problems and necessary solutions at a fair price. We understand that working in older houses often p... read more
They truly know what to do. Prompt response, effective scheduling, responsible updates, timely arrival, and the performance was straightforward and professional. Technician Chris was well experienced and awesome.
Business response:
Thank you for your review. We are glad to hear about your positive experience with our services. It's wonderful to know that you appreciated our prompt response and effective scheduling, as well as our responsible updates throughout the process. We're pleased that we arrived on time and that you found our performance to be straightforward and professional. We'll be sure to pass along your kind words about Technician Chris being well experienced and awesome - feedback like this means a lot to our team members who work hard to... read more
Christopher was super knowledgeable, friendly and cautious. On time and on point. I will use their service anytime.. I am a customer for life now.. Thank you
Business response:
Thank you immensely for your kind words, Ola. We deeply cherish your satisfaction with our service. It's wonderful to hear that Christopher demonstrated the qualities we value most - being knowledgeable, friendly, and cautious in his work. We take great pride in ensuring our team arrives on time and delivers service that is on point. Your feedback about Christopher's approach means a lot to us, and knowing that you consider yourself a customer for life is truly the highest compliment we could receive. We're grateful for your... read more
Frequently asked questions about Mike Counsil Plumbing and Rooter - Mountain View
How is Mike Counsil Plumbing and Rooter - Mountain View rated?
Mike Counsil Plumbing and Rooter - Mountain View has a 3.7 star rating with 208 reviews.
When is Mike Counsil Plumbing and Rooter - Mountain View open?
Mike Counsil Plumbing and Rooter - Mountain View is open now. It will close tomorrow at 12:00 a.m.