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Mike Counsil Plumbing and Rooter - Mountain View
- Plumbing
- Mountain View, CA
About this business
Location details
2263 Old Middlefield Way, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
my experience with Bobbie MUTA was horrible dealing with the workers was fantastic. I gave her a three because I would give it a zero for Bobbie but a five for the workers so I picked the middle star. This Bobbie guy who I say is the salesman who lies and tells you how much it's gonna cost which is outrageous is completely different than the people who were actually doing the work The workers were wonderful. They did the best work they possibly could do and especially Rafael was above and beyond the best. He was the first to... read more
Business response:
We take all feedback seriously and apologize for the sales experience you had with Bobbie. We understand how frustrating it can be when there's a disconnect between the sales process and your expectations, and we genuinely regret that this impacted your overall experience with us. We're absolutely thrilled to hear that Rafael and our workers provided excellent service and that you were so pleased with the quality of their work. It's wonderful to know that Rafael went above and beyond, being the first to arrive and the last ... read more
I called this morning about a problem with our water heater (no hot water!) They set up an appointment for me this afternoon and tonight we have a new hot water heater and all is good! I was so impressed with their responsiveness and professionalism. The technicians arrived on time, clearly explained our problems and what needed to be done, all at a fair price. We live in an older house and there were several issues that needed to be addressed to bring us up to code that they took care of. Our utility closet is inside the ... read more
Business response:
Thanks for highlighting our responsiveness and professionalism. We're thrilled the technician photos provided extra reassurance for your home service. It's wonderful to hear that we were able to resolve your hot water heater issue so quickly, getting you from no hot water this morning to a fully functioning new water heater by tonight. We're pleased that our technicians arrived on time and took the time to clearly explain the problems and necessary solutions at a fair price. We understand that working in older houses often p... read more
They truly know what to do. Prompt response, effective scheduling, responsible updates, timely arrival, and the performance was straightforward and professional. Technician Chris was well experienced and awesome.
Business response:
Thank you for your review. We are glad to hear about your positive experience with our services. It's wonderful to know that you appreciated our prompt response and effective scheduling, as well as our responsible updates throughout the process. We're pleased that we arrived on time and that you found our performance to be straightforward and professional. We'll be sure to pass along your kind words about Technician Chris being well experienced and awesome - feedback like this means a lot to our team members who work hard to... read more
Christopher was super knowledgeable, friendly and cautious. On time and on point. I will use their service anytime.. I am a customer for life now.. Thank you
Business response:
Thank you immensely for your kind words, Ola. We deeply cherish your satisfaction with our service. It's wonderful to hear that Christopher demonstrated the qualities we value most - being knowledgeable, friendly, and cautious in his work. We take great pride in ensuring our team arrives on time and delivers service that is on point. Your feedback about Christopher's approach means a lot to us, and knowing that you consider yourself a customer for life is truly the highest compliment we could receive. We're grateful for your... read more
Yes, they are more expensive than other bids but very worth it. Always on time. Quality work. They even fixed an old office shower that we had not used for 25 years. Jordy never gave up! Now the job is done. Everything took two weeks. No debris or copper sediment now from our pipes! Really the best! Very honest and quality people.
Business response:
We are honored to have provided you with quality service. Thank you for sharing your experience with us. Sincerely, Angelo Segretto Marketing Manager
I have been a 10-year client with Mike Counsil Plumbing and today was an annual water heater inspection. Pablo arrived prior to the end of the 2-hour window (thank you!), completed the work in less than 1 hour, and put things back exactly where they were. He was professional and friendly. The visit could not have gone better. Thank you!
Business response:
We're thrilled to hear about your positive experience with Pablo during the water heater inspection. Pablo was excited to read the review. Thank you for your feedback! Sincerely, Angelo Segretto Marketing Manager
We had a small leak and called Mike Counsil Plumbing; They advertise free inspection. The person that came to our house was Evan Mills. We found him extremely pleasant and professional. My can sometime be a hard sell, but she immediately felt his honesty. After all our worries, there was no leak. As advertised, we were not charged for the inspection. We got his card, and Mike Counsil Plumbing will now be going to be our go-to plumber in the future. Thank you, John M.
Business response:
We are elated to hear about your positive experience with Evan Mills from Mike Counsil Plumbing. Your review is appreciated. Thank you for choosing us as your go-to plumber in the future. Sincerely, Angelo Segretto Marketing Manager
Following a water heater fail (old and needed replacement) the Mike Counsil team has been responsive and helpful. The annual check to review and flush the tank keeps the unit in great shape. I want to thank Pablo Segovia for his efficient and comprehensive service on this process. I appreciate the review of the plumbing system from the meter, faucets, outdoor spigots, pressure gauges and drains.
Business response:
We're grateful for your positive feedback on our service. Thank you for recognizing Pablo's efficient work he was very pleased to read the review and see that you are satisfied with Mike Counsil Plumbing's service and his work. Sincerely, Angelo Segretto Marketing Manager
The company is very organized, friendly, and committed to doing a great job. Thank you to Matthew, Evan, Ana, ivan, Chris, and a couple of others that I missed. Sorry--!! They all worked so hard and made everything look great when they were done
Business response:
Thanks for recognizing our team's hard work and dedication, Becky! We appreciate your kind words. Sincerely, Angelo Segretto Marketing Manager
Frequently asked questions about Mike Counsil Plumbing and Rooter - Mountain View
How is Mike Counsil Plumbing and Rooter - Mountain View rated?
Mike Counsil Plumbing and Rooter - Mountain View has a 3.7 star rating with 209 reviews.
When is Mike Counsil Plumbing and Rooter - Mountain View open?
Mike Counsil Plumbing and Rooter - Mountain View is open now. It will close tomorrow at 12:00 a.m.