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Mike Counsil Plumbing and Rooter - Mountain View
- Plumbing
- Mountain View, CA
About this business
Location details
2263 Old Middlefield Way, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
don't want to waste the back and forth, the end result is that my septic tank filter was broken by the snake, (spent 2000 to fix it). It was stuck in there, and hard pull just break it. Techinician is not professional, and be careful whatever they told you, do your research. lession learned!! thanks!
Business response:
Grey, We appreciate the feedback and sincerely apologize for your poor service experience from MCP. If you could please provide me with your full name and address so we can research this further and get to the bottom of this for you. My email address is sean@mcplumbing.com Sincerely, Sean Counsil Service manager
These people are thieves this morning I called cause moms toilet was bubling city came out prior and said we needed a plumber since there's no clean out Gabriel and three vans came out( after I already told there dispatcher we don't have a clean out) and told me u don't have a clean out into gonna be 3600 to install o e and fix it Gabriel then said there is no other way so are you gonna do it or not every other plumber is gonna tell u the same ..so I said nope good bye and after the 3 vans waited outside the house for ... read more
Business response:
Chris, Thank you for the feedback. It appears that our team could have done better at providing other options. A building cleanout creates optimal access to clean and better assess your building sewer line. It enables one to determine the root cause of the back up. A main line that is backing up usually indicates a problem area(s) in the line. Snaking a drain will provide temporary relief only to have wipes, paper, solids, etc. become stuck or logged in those problem areas again in the future, costing you more money and c... read more
My mistake of calling them. I should have Yelp them first. Their 1 star reviews are true. My hot water was dripping water. I stop the water dripping. The guy came and quoted me $700 to replace my bathroom sink. That is outrageous and i rejected. I called another handyman and he replaced the valve $100. Also they charge me $400 to replace my kitchen faucet. Overcharged you 2x. My handyman charged $240. Warning!!! DO NOT CALL Mike Council Plumbing. If you want to give away your My mistake of calling them. I shou... read more
Business response:
Hello Irene, We're sorry you feel this way. We encourage all of our clients to seek other estimates and opinions prior to us starting any work. It's even stated in bold face font on top of page 1 of the contract. We do this to be transparent and to protect you the consumer. Comparing MCP's highly trained professionals that are backed with a license and insurances to a handy man is not an equitable comparison. Of course we are more. If price were your major concern, may we kindly suggest (a second time) you do your shopp... read more
Hear their ads on the radio all the time. I like the idea of using a local, family owned company, so when I needed some work done I thought I'd give them a try. Used their website Book Now option to schedule an appointment for work on a shower that had lost hot water pressure and had heavy calcium build up on the spout. The website said the next available would be the next day, Wednesday. I got a text immediately after booking that someone would be out for the service. No specific time. About 4 on Wednesday I hadn't heard... read more
Business response:
Hello Howard, Thank you for the information on your service experience. We're very sorry it wasn't a better one. Your feedback will ensure we address the poor service we provided at your home and minimize similar incidents moving forward. We're happy to hear you were able to get your shower valve and tub spout repaired. Sincerely, Sean Counsil Service manager
For this job, I had hired them to move one toilet supply line, and redo drains under the house in August---a BIG job. They came on a Friday to do the toilet line and finished on Saturday. I didn't realize until Monday that the toilet tank they'd reset had been overflowing since they left, due to not cutting down the supply tube to the right height. The whole bathroom had flooded, warping and staining the new hardwood floor. I immediately --called my credit card company to dispute the (already paid and cleared) charge... read more
Business response:
Hi Lisa, We want to thank you for giving us the opportunity for correcting our mistakes at your home. We know it's been a long process and appreciate your patience. We are grateful for your feedback and happy to hear that you would give MCP another try if you ever need future plumbing services. Sincerely, Sean Counsil service manager
Never use Mike Counsil Plumbing. I had a clogged kitchen sink and called Mike Counsil. They immediately scheduled a person to come out. This person was an estimator (Gert). He came and looked under the sink and said the drainage pipe had to be snaked but in addition the pipe assembly under the sink needed to be replaced. There was a nickel plated pipe installed and these pipes corrode and will leak. He said they need to be replaced with ABS (plastic) type pipes. He wrote an estimate for the snaking and the pipe assembly rep... read more
Outrageously overpriced. Bait and switch. Hired them because of claim of "40 year experience." I have a custom counter top and needed some expert help mounting my kitchen sink so it wouldn't come loose again. It's mounted through plywood, and over time the wood compresses and the faucet gets loose. 2 guys showed up and took a lot of pictures. We discussed ways to strengthen the mount to prevent problems in the future. I agreed to a price, because it was worth it to have the faucet installed right. On the day of the work, a d... read more
Business response:
Kevin, Thank you for bringing this to our attention. We’re sorry you had bad experience. We’ll strive to do better. Your feedback we'll help us improve. We are looking into this issue and hope to resolve it promptly and accurately. Sincerely, Sean Counsil Service manager
Decided to cancel the appointment 11 minutes before the appointment. Wasted a day of work. Wouldn't waste my time with them
Business response:
Derek, We sincerely apologize for not showing respect to your time. I would be equally frustrated if I were in your shoes. We failed to follow our customer service process with rescheduling. You deserved better. Thank you for the feedback so we can improve and minimize these events in the future. Kind regards, Sean Counsil Service manager
Next to my water meter, I had a slow leak from the copper water supply pipe. When I dug a hole, I found the tiny leak. The quote from MC Pluming was $1,100. I ended up fixing it for $87. for parts and tools from Home Depot.
Business response:
Alan, Thank you for your feedback. It's always great when we're able to fix our own things around our house. Sincerely, Sean Counsil Service manager
Frequently asked questions about Mike Counsil Plumbing and Rooter - Mountain View
How is Mike Counsil Plumbing and Rooter - Mountain View rated?
Mike Counsil Plumbing and Rooter - Mountain View has a 3.7 star rating with 208 reviews.
When is Mike Counsil Plumbing and Rooter - Mountain View open?
Mike Counsil Plumbing and Rooter - Mountain View is open now. It will close tomorrow at 12:00 a.m.