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MINI
- Automotive
- Towson, MD
About this business
Location details
720 Kenilworth Drive, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Customer Focused" Before I bought my Mini, I would never go to a dealer for service. Now I won"t go anywhere else. Nobody but Mini of Baltimore touches my baby! She is 10 years old and still going strong thanks to them. The service advisors are knowledgeable and honest! They will go the extra mile to ensure that you are happy.
Business response:
Thank you very much and we are so glad to have you as a customer!
"Mini is my baby" Its been 4yrs I have been a Mini and I literally take care of the car like a baby... I work with Yoni at the service center and he is great and does take care of the car... He is very polite and straight forward with the discussions... I have met a few really good service associates and Yoni is one of them...
Business response:
Thank you so much for the kind words!
"Very satisfied customer!" I can't say enough good things about the service at Mini of Baltimore County. Allen Rolocut is my service advisor and he is great! Allen knows so much about Mini Coopers and he always explains what work needs to be done and why it's necessary. He also reminds me when routine maintenance is due. I wouldn't feel comfortable trusting my car to anyone else. I know that when I take my car in for service, it will be done right. My car is a 2009 and I've never taken it anywhere else for service. The custo... read more
Business response:
Thank you so much for the detailed feedback and 5-star review!
"Customer service feedback " The service was excellent! Allen, the service manager was attentive to details and kept me abreast as they worked on the car! Service Dept did a great job!
Business response:
Thank you so much for the review!
"Alway a good experience " The Mini of Baltimore County is the only place I take my mini for service! Allen Rolocut is pleasant, knowledgeable and always accommodating. I. could not ask for more!
Business response:
Thank you Celeste, for the feedback and review!
"Yoni Baron has s the best!" Best customer service ever! My 2011 mini purrs like a kitten and runs like new! Thanks for taking care and listening to my concerns! My only negative feedback is that they didn’t vacuum behind the rear seats! But I can overlook the oversight this time!
Business response:
Hello and thank you so much for taking the time to leave us a review! We are so sorry about the vacuum...if you can stop by one day this week or next we can take care of that for you!
"Long time satisfied mini customer!" Most people feel reluctant taking their cars to the dealer for service and repairs;however, I am a long time customer with this mini service department and would recommend them to others. Yoni is courteous, professional, and demonstrates excellent customer service! JR
Business response:
Thank you, "Bluebell" for the feedback and review, we appreciate it very much!
"Yoni Baron" The absolute best service department I have ever had dealings with. Every experience has been positive and easy for me. The service department is more important to me than the actual car purchase. Because of people like Yoni and Allen, I have been a repeat customer at Mini of Baltimore County..
Business response:
Hi Beth, thank you so much for the excellent feedback and 5-star review! We are so happy to have you as a repeat customer!
"Fast, friendly, & knowledgeable " The whole experience at this dealership and with everyone that works there was exceptional. Super friendly, super helpful, and completely accommodating. I can't recommend enough whether you are interested in sales or service. Five stars
Business response:
Wow thank you so much for the awesome review and recommendation! We do appreciate it very much and are so happy to have you as a customer!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.9 star rating with 2,859 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.