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MINI
- Automotive
- Towson, MD
About this business
Location details
720 Kenilworth Drive, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Exceptional" I have been dealing with Allen Rolocut for over 18 months and he goes above and beyond my needs. He is always helpful, always approachable and explains everything to me. He is truly an asset for MiniBaltimore
Business response:
Hi Kent thanks so much...we couldn't agree more!
"Excellent ignition system service." I the coils and spark plugs replaced on my 2009 Mini Clubman. The car was delivered on time and for less than the original cost estimate. The service manager, Allen Rolocut, did an excellent job explaining my bill and the service preformed. Mini of Baltimore is the only dealer that's serviced my Mini and they have consistently provided exellent service.
Business response:
Thank you for taking the time to review us...we are so glad to hear that everything worked out!
"All Star, Super Hero" Alan Rolocut went above and beyond on my behalf on a third-party warranty situation, guiding me along the way and adding his professional experience when it really mattered...and he turned what could have been a messy situation into what was, for me, a virtual "non-event." Alan's commitment to a client-centered outcome and his attention to detail reminded me of why it has been such a pleasure to be a MIni of Towson customer since 2002. Alan, many thanks for the "above and beyond" service. You rock!
Business response:
Hello Al...wow what can we say? We are so thankful to have you as a loyal customer all these years!
"Thank you to Allen Rolocut" I am a returning Mini owner, coming back to Mini of Baltimore. The service staff are wonderful. I recently had a Click & Drive installed in my new Mini, and Allen Rolocut could not have been nicer. He arranged the installation for a time and date that worked for both me and Mini, and made sure that I was able to have a loaner while the work was completed. Allen is always pleasant and helpful. Thanks Allen!
Business response:
Hello and thank you so much for being a loyal customer, we really do appreciate it!
"Above and Beyond Service " Allen has been servicing my mini for over three years now and every time there is an issue he always gets the job done very friendly to work with great communication excellent people person will always come back to Mini Service thanks to Allen and Jeff
Business response:
Thank you so much for the review and for being a loyal customer!
"A-One Service, Personalized Attention, Worth Driving To" Yoni has been my service manager through almost 3 leases which is close to 9 years. He warmness, attentiveness, high quality of service and hooking me up with the right sales managers for new leases has been superb. I drive over an hour and 20 minutes and gladly take the extra time to come to Mini of Baltimore and Yoni'. He has been consistent, reliable, competent, organized ,authentic and a joy to see. How many dealerships can boast this kind of employee? I will be a... read more
Business response:
Hi Tobi! Wow thank you so much for the great feedback and 5-star review! We are lucky to have Yoni and we are equally as lucky to have loyal customers such as yourself. Thanks again we do appreciate it!
"Consistently Excellent!" It was time for my Countryman's 70k check-up, I call Yoni, he tells me its a simple inspection and oil change, we find a time in the morning, my wife and I come up drop off the car, go next door and have a nice breakfast (the snacks at Mini are nice, but not as good as the Chai Tea next door), walk back over and my car is done and cleaned inside and out. What's not to love!
Business response:
Hi Paul! Thanks so much for the excellent review and we are glad we could get you in-and-out so quickly! Thanks again!
"Nick of Time" I am so thankful for Joni. I was leaving for the shore and my car needed an oil change and I was busy and it was just one of those days! I call Joni and in a calm voice he tells me he can take care of it just bring the car in. Joni put the 3 quarts I needed in himself and made sure I would be safe for my trip. Joni always takes care of my mini and can accommodate my frantic schedule. I love the Mini Cooper.i have my eye on a new one and maybe one day it will be mine. Thank goodness for Joni and his concistant ... read more
Business response:
Hello Mini Marcy! Thanks so much for taking the time to review us, we do appreciate it!
"Compassion for frustration" Sometimes anomalous things happen and the service staff are confronted with the brunt of it. I experienced an impairment of the auxiliary radiator of my very young Countryman. Needless to say, this non-warranty casualty was irritating and frustrating. It also occurred 150 miles from the dealership and required a sequence of tows and many hours to arrive for assistance. This is the challenge I presented to Yoni. He was patient and compassionate. He took the additional time to lament the event and ... read more
Business response:
Hello Minimi! We are so glad to hear that everything worked out..thanks so much for taking the time to leave us a review, we do appreciate it!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.9 star rating with 2,859 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.