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Mission Veterinary Emergency & Specialty
- Emergency Pet Hospital
- Mission, KS
About this business
Location details
5914 Johnson Drive, Mission, KS, 66202, United States
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Their response is self-serving. My cat was suspected of having advanced cancer and needed urgent attention. Two other vets considered his situation him in need of attention. Not being flexible with us or allowing him to be put up overnight put him at risk. Thank God we were able to find Eagle Animal Hospital. They worked with us and seemed to understand the urgency of the situation.
Business response:
We apologize for any inconvenience or misunderstanding you may have experienced during your visit. Our priority is always the well-being and safety of our patients. We appreciate your feedback and will take it into consideration to improve our services. If you have any further concerns, please feel free to contact us at (913) 722-5566.
Although in the past I've used them on a fairly regular basis, sometime after 2021 or so they raised their prices - used to cost $99 for an office call, but that's gone up to $199 just to walk in the door. There's always an hours-long wait, especially if your pet's needs are not considered an "emergency" - it really feels like they're taking advantage of being so busy by increasing their office call fee by 100% - talk about "greed-flation"!!
Business response:
Gail, thank you for taking the time to provide your feedback. We typically have increased emergency visits over the holidays due to general practice veterinarians being closed, which could explain the wait. As far as the price increases, we, like most businesses right now are dealing with having to adjust to the state of the economy. We do everything we can not to increase prices, but unfortunately, that is just the reality right now. We thank you for your past loyalty and for trusting us with your pet's care.
Absolutely the worst place to take your sick animal. I spent 4 hours waiting to be seen with my dog who had a life threatening injury. I begged to be helped, finally saw a person, got no diagnosis or plan to help then they asked for a 4k deposit to keep him for the night. We left. Hours later they repeatedly called saying they had my dog and needed a deposit to treat him. In that time we'd gone to Blue Pearl, gotten treatment and was on my way home. Our dog got the treatment he needed at BP. Absolutely horrible, dirty place... read more
Business response:
Absolutely the worst place to take your sick animal. I spent 4 hours waiting to be seen with my dog who had a life threatening injury. I begged to be helped, finally saw a person, got no diagnosis or plan to help then they asked for a 4k deposit to keep him for the night. We left. Hours later they repeatedly called saying they had my dog and needed a deposit to treat him. In that time we'd gone to Blue Pearl, gotten treatment and was on my way home. Our dog got the treatment he needed at BP. Absolutely horrible, dirty place.
Horrible! Took my beagle in because she was urinating blood and shaking from being in pain. I called on my way to see what their wait time was and was told none but could be up to four hours if any testing needed to be done. I got there at 9:30 AM, checked in and was immediately put in a room. Two hours later I was still waiting and no one ever came in to update us or check on us. Finally a girl opened the door and asked if my dog was still stable? How would I know that?? She said they were really busy. Right after th... read more
Business response:
Candy, Thank you for taking the time to share your experience with us. We apologize for the inconvenience and frustration you encountered during your Mission Veterinary Emergency & Specialty visit. We understand how important it is to receive prompt and attentive care for your beloved pet, and we sincerely apologize for falling short of your expectations. We appreciate your feedback regarding the lack of communication and updates provided during your visit. This is not the level of service we strive to deliver, and we will ... read more
I took my dog in because she ate mouse poison. the person at the front desk wouldn't do anything to check us in until I called a poison hotline. so I called and the recording said that in order to assist, I needed to pay $85. absolutely ridiculous. I went to another vet where there was no hotline for me to call before being seen and the vet thought that was a ridiculous protocol as well.
Business response:
Laura, Thank you for taking the time to share your feedback regarding your recent visit to Mission Veterinary Emergency & Specialty. We sincerely apologize for any inconvenience or frustration you experienced during your visit. At our clinic, the safety and well-being of your beloved pet is our top priority. In cases of potential poisoning, we follow a protocol that includes contacting a poison hotline. While we understand your concerns about the associated cost, the guidance provided by highly trained professionals at pois... read more
Slow, expensive and very rude! Long waits. No communication. Angry and rude when asked about status.
Business response:
David, thank you for taking the time to leave us a review. We are sorry for not meeting your expectations during your pet's visit. We are always striving to better our client's experiences. If there is a particular instance you are willing to share with us, please contact our hospital administrator, Stacy at Stacy.Deemer@nva.com. We do hope your pet is doing well. Take care.
While going to a place like this is never easy my experience was horrible. While they were amazing on the phone. Very concerned advised what we needed to do once we arrived. We made it in our girl was taken back immediately as we were told she would be. 10 minutes of waiting doc walks in and basically tells us our worst nightmare my girl has an aggressive cancer. Basically put her to sleep all else will be a waste of money. She said she's give us some time the tech walks in within minutes to ask if we've made a decis... read more
Business response:
Thank you for taking the time to leave us a review. Given your Yelp name, we are unable to locate your file to investigate this situation further. If willing, please reach out to our hospital administrator, Stacy.deemer@nva.com. Please accept our sincerest apology for leaving with the feeling of being rushed through such a tough choice. You and your family are in our thoughts during this time. Thank you.
I would leave zero stars if I could. I had to take my 15 year old dog here on January 13th at 11 pm. He was already scheduled for euthanasia at our regular vet a week later due to spine and back issues. He was in immense pain, on steroids and narcotics, etc. That night, he developed HGE and his insides were shloshing out of his butt. It was horrible. I told the vet that was working about his history and the plan I had with my regular vet and he tried to convince me to hospitalize him; give him more meds etc. I told him I cou... read more
Business response:
Thank you for taking the time to share your experience with us. Please accept our sincerest apology for the stress and irritation you experienced at our hospital. Our veterinarians want to ensure pet parents know all options regarding their pet's health. It is never our intention to offend or mislead. We welcome all feedback as we constantly work to improve our services. If you would like to discuss your pet's case and your experience further, our hospital administrator, Stacy, is here to help. You can reach her at 913-722-5... read more
One doctor's negligence almost cost my dog's life. My 2-year-old dachshund was admitted to the hospital's ICU around midnight with hemorrhagic gastroenteritis. The overnight doctor expected him to be there 24 - 36 hours to receive fluids for dehydration and medication to treat his gastroenteritis. At some point the next morning his blood pressure and glucose started dropping significantly. By noon his blood pressure was below 60, which is dangerously low. Despite repeated requests from the vet techs, the daytime doct... read more
Business response:
Ruthie, thank you for taking the time to leave us a review. All feedback is welcomed and we do apologize for not meeting your expectations. We understand you have spoken with management, and we thank you for your time in doing so. We hope your questions and concerns have been resolved. Take care.
Frequently asked questions about Mission Veterinary Emergency & Specialty
How is Mission Veterinary Emergency & Specialty rated?
Mission Veterinary Emergency & Specialty has a 4.1 star rating with 2,335 reviews.
When is Mission Veterinary Emergency & Specialty open?
Mission Veterinary Emergency & Specialty is open now. It is open 24/7.