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5914 Johnson Drive, Mission, KS, 66202, United States
Get directionsI took my dog here in March for Enrlichiosis because we couldn't get him in to his regular vet. They immediately took him away from me and out of sight and I had no idea where they took him. He's always had separation anxiety from me, so I could only imagine how scared he was without me. They called us back and told us he was in bad shape and his condition was guarded. I was allowed to see him briefly before we left becuase they said the needed to keep him for 2 days. According to the rules, I was only allowed to see him twi... read more
Business response:
We are truly sorry to hear about the heartbreaking loss of your beloved dog and the difficult experience you had at our clinic during such an incredibly painful time. We understand how devastating it must have been to lose your companion under these circumstances, and we sincerely extend our deepest condolences to you and your family. We take your feedback very seriously, particularly regarding your concerns about the visitation policy during your dog's stay, the communication you received from our staff, and the difficulty... read more
warning ... mission veterinary emergency & specialty [mves] will murder your pet ** do not take them to this clinic. i repeat, if you take your pet here you are placing he/she in grave danger. ** mves and its veterinarians, most notably , dr christa heilman and dr lawrence, are grossly negligent, have utter disregard for our precious companions and family members, are totally incompetent, apathetic, could care less about your pet, or whether or not they kill them and they do not follow the minimum standard of care when i... read more
We recently brought our dog to Mission Veterinary Emergency & Specialty for what we believed was a true emergency: sudden, severe pain, panting, shivering, and a hard abdomen. I'm not a casual client--I've spent well over $20,000 here in the past and have previously had good experiences, so I expected strong triage and clear communication. Instead, even though we were the only ones in the lobby, we waited without a meaningful triage exam or explanation that he was truly safe to remain in the waiting room. We expressed con... read more
Business response:
We take your feedback seriously. Thank you for sharing your experience with us.
Wish I could leave 0 stars. My dog was uncontrollably throwing up which mission obviously advised that we come in to get her checked out. We got there around 4:22am and they got us checked in. After getting us checked in they put us in a room where they left us for two and a half hours. No one asked if we were okay, no one did any sort of evaluation of my dog to see if she was dying, nothing. If you want a vet that will leave your animal unattended to die this is the animal hospital for you. This was completely unprofessiona... read more
Business response:
Thank you for taking the time to share your experience, and please accept our sincerest apology for not meeting your expectations. We are truly sorry to hear about the distressing situation you and your dog faced during your visit at 4:22am. We completely understand how frightening and stressful it must have been to watch your dog suffer from uncontrollable vomiting, and we deeply regret that your experience at our facility only added to that distress. We sincerely apologize for the lack of communication and attention durin... read more
Terrible experience. Our dog was bitten by another dog. Long wait, place did not seem busy. The vet started an IV then said my dog needed exploratory surgery for $5000 to see if any internal organs had been affected. I asked if the could do a sonogram instead, which seemed to make her mad. I declined the $5000 surgery and they became extremely rude, literally just handed me my dog. I was first struggling to pay the $200 bill and open the door to leave with my dog in my arms, when I noticed that they had left the IV in.... read more
Business response:
Your feedback is invaluable to us. We are sorry to hear about your experience and appreciate you sharing it with us. We understand how concerning it must have been when your dog was bitten by another dog, and we sincerely apologize that your visit did not meet your expectations. We take all feedback seriously, especially regarding wait times, communication about treatment options, and the manner in which our staff interacted with you during such a stressful situation. We are particularly sorry to hear about the issues you ex... read more
The vet we saw was very standoffish; she acted mad that I was there. Waiting for her to chart and checkout took longer than an hour. I will avoid coming back here at all costs.
Business response:
We apologize for falling short during your visit.
This is not a good place to take your pet. The vets seem to take advantage of vulnerable families. They will guilt you into paying tens of thousands of dollars for non sense. Making you believe your pet will die instantly if you don't pay these outrageous bills. Do yourself a favor and find a better place!
Business response:
Thank you for bringing this to our attention. We take your feedback seriously.
This is not a great review. as for someone who was vouched to come to this place. DO not come to this place. this place is awfully expensive and heres why. i was greeted okay, but that became worse. i brought my cat named OSA and when the doctor claimed she was very very sick. i was surprised and was sad and then she said it would be 3000!!!!??!? noway dude.. for hospitality like i could pay for bills and needs. are you serious?? when i left without medical advice keep in mind 180 fee for a walk in. when we came home she sta... read more
Business response:
It's unfortunate to hear about your experience at our clinic. We strive to provide the best care possible and will address your concerns. Thank you for your honesty.
If you're curious why Mission is charging you three times as much as they used to, it's because they were recently bought by private equity firm JAB Holdings. I used to leave here feeling like I'd been treated fairly, now it's all about how much they can squeeze out of me. There are plenty of independent vets in the area who won't overcharge and guilt you into unnecessary tests/treatments.
Business response:
Your feedback is important to us. We understand your concerns about pricing and value. Please contact us at (913) 722-5566 to discuss your experience.
Mission Veterinary Emergency & Specialty has a 4.1 star rating with 2,335 reviews.
Mission Veterinary Emergency & Specialty is open now. It is open 24/7.