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Mission Veterinary Emergency & Specialty
- Emergency Pet Hospital
- Mission, KS
About this business
Location details
5914 Johnson Drive, Mission, KS, 66202, United States
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I wish I could give them zero star... I lost my beloved German Shepherd of 12 years. Jack Hardy is hands down the worst vet ever- unprofessional, incompetent and dishonest. All they care about is money. When I had only minutes to say goodbye to the love of my life, the receptionist, Katie, literally interrupted me and urged me to sign a form to ensure I would pay the remaining balance after I had spent thousands on surgery and hospitalization for my dog. I have never posted any negative reviews online as I know everyone can ... read more
Business response:
Jasmine, we are truly sorry for the loss of Kong. We understand these last few months have been very difficult and stressful for you and sweet Kong. Dr. Hardy and our caring staff had been communicating with you directly while caring for Kong since this past Summer. We know financial conversations may come during very difficult moments; however, our team is dedicated to follow our procedures and policies with each client and patient. Please accept our deepest sympathy, and do not hesitate to reach out directly regarding any ... read more
I had to put Mr Mann down unexpectedly on Sunday. They were more concerned with payment for treatment than with me or my cat. Then I find out his final paw print has his name wrong on it. Mister Man, his name was Mr Mann. Maybe had they not been so concerned about money while I was dealing with putting my cat of 17 years down, someone could have made sure his name was correct! I'm so beyond upset and mad. My normal vet feels horrible that I had no choice but to go there and this was his final place. I will not EVER recommend... read more
Business response:
Ms. Austin, I reached out to your directly. Please contact me @ stacy.deemer@nva.com
Corporate pet care at its finest. If you have any other option I would suggest using it. They are using the pandemic to keep customers in the parking lot while delivery drivers and salespeople are buzzed right in. A tech takes your pet and a tech brings it back. You may never see the actual doctor. There is no way discuss grievances with the ownership. Complaints appear to be handled by the clerical staff.
I took my beloved dog to this facility on Thanksgiving. Due to COVID, I was not allowed to walk in the building with him. My dog was lethargic and obviously ill. I mentioned several times that he had not drank water for at least 24 hours. We were told to "not leave the parking lot". After an hour, I called in and asked the status. We were told he was just being seen. 30 minutes later the doctor called and asked if Gilligan had a history of pancreatitis. I stated that he had it once years ago. She then stated that "a history ... read more
Business response:
Hi Christine, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise.
I waited until I calmed down to write this. I'll keep it to the point. Dropped cat off at 1pm. Spoke to someone from the vet at around 4pm. The bill was around $300 and they were unable to diagnose what was wrong with my cat. Husband went to pick him up around 6pm but they wouldn't give him our cat until we paid the $822 bill. Neither my wife or myself ever signed anything and never agreed to that amount. This is ridiculous. I now have another cat displaying similar symptoms but we have no idea what's wrong. But at $900 in t... read more
Business response:
Micah, thank you for your feedback. We know it is frustrating when you have a a young pet with symptoms that don't lead to a diagnosis without a list of diagnostics. That list can get expensive; which is why the doctor communicated with you each step of the way to get approval for each additional test. We hope all the medications will help her overcome what ever has caused these unusual symptoms. I will be contacting you soon regarding your concerns.
I completely agree with Kristy C's comment. For the record, the vet who did treat my dog was a great guy as was all the vet techs but I do not approve of their fee schedule or the arguable emotional manipulation that can be done so they can pay their mortgage. The first vet never mentioned my dog's chances. If he would have said 10%, 25%, 50%, etc I would have gone another direction. I feel like he pushed me to make a financially haste decision and quoted me $4,000. They should be more up front about your pet's chance... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you reach out us directly in order to help solve this matter.
DO NOT TAKE YOUR ANIMALS HERE! These people do not care about animals. They return visibly neglected animals to their neglectful owners without a second thought. Disgraceful and disgusting. Also, Our dog was put down a few years ago and we realized too late that she was misdiagnosed--which it seems they like to do here by the other reviews. Clearly they overcharge by the other reviews as well. All these people care about is MONEY. If you have to go to an ER go to Blue Pearl in Overland Park.They have Amazing service and he... read more
Business response:
We would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though. Our team aims to provide compassionate, comprehensive care to each patient.
I am really disappointed and frustrated with the care my pet received. This place is only concerned about getting money out of pet owners. They recommend ridiculous diagnostics that are unnecessary in diagnosing my dog's kennel cough! Story: I took my dog in Sunday morning because he hadn't eaten for 3 days, had laboured breathing, and a fever of 104. They gave me only two options, treatment for dehydration and loss of appetite or $750 blood work up and ultrasound. They hold your dog for ransom. I took the treatment optio... read more
Business response:
Thank you for reaching out to me. I am glad that we were able to address your concerns. ---- Thank you for providing your feedback and letting us know about your experience, Kristy . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (913) 722-5566 and we'd be happy to discuss your experience further and understand how we can do better next time. Thank you, Mission Veterinary Emergency & Specialty
I wasn't looking forward to writing a review, because this line of work is hard. But I wish I'd read something like this when I could've used it. We've brought two cats here to be catheterized for urinary blockage. You can talk price with the vet. Nobody wants to cut corners on safety, but if you have to conserve resources so you can pay to save their life the next time they block, too - talk with them about options and risks. My first cat received good emergency intervention, and I'm grateful to Dr. Powell for recommendin... read more
Frequently asked questions about Mission Veterinary Emergency & Specialty
How is Mission Veterinary Emergency & Specialty rated?
Mission Veterinary Emergency & Specialty has a 4 star rating with 2,097 reviews.
When is Mission Veterinary Emergency & Specialty open?
Mission Veterinary Emergency & Specialty is open now. It is open 24/7.