Mountainside Fitness

Anastasia C. 

on Yelp

4 years ago

Facility itself is great. Clean, great equipment, good atmosphere. However the management needs more training. When my fiancé and I originally signed up we requested 6month membership. They had an offer where you can get a discount of $6 off your bill if we put our bank account for our payment method. We did so the next month and yet they continue to charge us the higher price. We have talked to management 3 times, speaking to a different person every time asking why is this happening and no one has been giving us an answer.... read more

Sarav V. 

on Yelp

5 years ago

I would give ZERO Star if there an option. Super terrible experience canceling... No information was received about charges beginning again after their closure during COVID-19... My credit card was charged auto payment and when I walked in asking to cancel they would not unless I give 1 month notice and they will also not refund the payment what was deducted due to corporate policies. (The manager was like #we steal your money# but we wont refund due to corporate policies)... they would not refund the money even though I nev... read more

Omar R. 

on Yelp

5 years ago

SCAM ALERT!!! Be careful folks... here's the newest scam from Mountainside. They request that you come in, in person to put a freeze on your account, tell you they will charge you $10 a month, until the first time you return to the gym and check in in person to use their facilities. When you return in person, they will charge you the regular monthly fee, at least according to member services. Obligatory signature on a digital pad, with no email or printed proof of what you are actually signing. This is a SCAM. Their membersh... read more

Bob C. 

on Yelp

5 years ago

I will start this by saying that I have always loved Mountainside Fitness. I chose to go there because of the amenities and atmosphere. The price was considerably higher than other gyms but I always felt it was worth the added expense. Then Covid hit and things got crazy everywhere. The gym shut down and we all went into survival mode. Knowing that things were escalating with infections, I had to stop attending the gym as I have a weak immune system from a 2 year battle with Leukemia and that puts me at high risk. I know tha... read more

Edward C. 

on Yelp

5 years ago

Went back after the gyms reopened to find hardly anyone wiping down equipment after use AND no staff cleaning equipment for the hour i was there. Called to cancel membership and manager told me that they clean...not that I saw. She also told me that they can't force patrons to clean...how about revoke their membership if they don'? And now after the gyms are closed again, they refuse to comply. Makes me question their motives, safety of patrons, or profits. 

Emma C. 

on Yelp

5 years ago

Tried giving this one a chance but it wasn't any better than the others. Gross equipment. No frequent disinfectant used between users. No mask enforcement. Don't feel safe here either. 

Courtney S. 

on Yelp

5 years ago

Horrible company with antiquated policies for our modern era. I will never return to this gym franchise because of their inability to be flexible and compassionate with their clients during this pandemic. 

Jonathan C. 

on Yelp

5 years ago

I have always liked Mountainside Fitness the pricing was reasonable, the site has a good number of amenities, there are a good amount of machines and free weights. That all being said the problem is with their system on cancellation. We normally would not be canceling and I would be giving them a 3 1/2- 4 star rating but with the corona virus being a pandemic and everyone self quarantining or should be at least, I have been trying to cancel my membership. I have gotten nothing but resistance in canceling. Supposedly I have t... read more

Karen R. 

on Yelp

5 years ago

Every treadmill volume is now set to 30 and can't be adjusted which means if you plug in your headphones you can't hear anything you might be watching. Asked the guy at customer service desk on my way out what was up and he said "hadn't heard that. Have a nice day". Not very helpful. I watch/listen to distract myself on the treadmill; this doesn't work for me.