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Mountainside Fitness
- Gyms
- Queen Creek, AZ
About this business
Location details
21002 S Ellsworth Loop Rd, Queen Creek, AZ, 85142, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
I came here to test out the facility when it first opened up. I used a promotional pass that I received in the mail. I didn't get a tour and was told I could workout and come to front desk afterwards to speak to someone about membership and plus they had my ID. Not only did I not get a full tour of the facility, I was rushed because the sales associate had a couple who was waiting in line for her. She did not do a good job on trying to sell me on the benefits of this facility other than it's new and it has new equipment. A... read more
Business response:
Barry, We are happy to share that our Queen Creek location is one of our most successful and well liked facilities. It looks like your personal situation has some room for improvement. I have spoken to our General Manager Taylor who will be happy to give you a personal tour and an opportunity to try us free for another week! Please let us know if you would like to accept our offer. We are confident that if given the opportunity we can improve your experience at Mountainside Fitness.
Great gym, great training. Equipment is good and usually available when i go. Overall very impressed with the gym and location.
Business response:
Thanks for the review Clayton!
This place is awesome. Nice staff, tons of equipment,towel service. Yes its more expensive than some others I personally feel its worth it. It does get busy but I have never had to wait for equipment. Not sure about the other reviews saying it was dirty. This gym is very clean even at its busiest times.
Business response:
Thanks Lyndi, we are happy to hear you are enjoying your membership at Mountainside Fitness. We do take pride in our club and appreciate your kind words. If you ever have any questions, comments or concerns, please do not hesitate to speak with staff or our GM, they are there to assist you in any way possible. Thanks for being a member!
Broken equipment doesn't get fixed. The same trash had been sitting in several lockers for month. Showers malfunction and drop from warm to scolding. Spoke with employees and reported issues but nothing had been done about it. If they had better management then they would get 5 stars.
This gym is clean, the classes are very good and it is never too crowded. Also, my kids love the kiddy area. Yes, it is a little more expensive than the $10 gyms you can find, but paying a little extra is worth the money for this gym.
Business response:
Thanks April, we are happy to hear you are enjoying your membership at Mountainside Fitness and that your kids are enjoying our MKids childcare. If you ever have any comments, questions, or concerns, please do not hesitate to speak with our GM, we love to hear from our members.
Some of the highly critical reviews are a bit mutha. My wife and I switched to MSF for the day care and while some days girls/guys might not be perfect in there 9/10 times it's perfect. Yes the gym gets crowded and it's a major bummer for the small basketball court. But the staff has been excellent to us. It's a gym people you sweat and stink the place up, go to LA up there street if you want to see gross. Location could use expansion and some fine tuning but we are happy with it
Business response:
Spencer, thank you for taking the time to review Mountainside Fitness Queen Creek. We are glad to hear you and your wife are enjoying the club and taking advantage of all we have to offer. If you have any concerns never hesitate to speak with our GM, Taylor, he is more than happy to listen and speak with you.
Lots of fees not disclaimed until we questioned the charges on our statement. Charged 1.5 times what we were quoted for personal training sessions, would not change our plan back to a couple plan as requested twice. All in all, very poor experience. We do not recommend them.
Business response:
Tammy We hear your frustration and did a little digging to uncover your concerns. All fees we charge are disclosed when members sign up which would include the processing fee at the time of sign up and our annual fee which is an item on all membership agreements that asks for member to initial so they are fully aware of what they are signing. In addition, your account does show you were on a couples plan and had recently switched that plan from a family plan so I am not sure where you were being told you could not change... read more
This is a great gym. Great amenities. Great equipment. Steam room is what sealed the deal, but now I have a issue with one of the workers. She is rude and make the guest I bring in uncomfortable. I had signed up with the manager. He was nice and told me about bringing in 3 guest per week. I brought in my cousin who's in high school she didn't allow him in the gym because I wasn't his guardian. I drove out if my way to pick him up to try this new gym. She wouldn't even let him sit by tv so I could workout. Instead I went to l... read more
Business response:
Dillon, I am sorry to hear you had some issues when trying to bring in guests to our club. Our members are allowed to bring in up to 10 guests per year on their membership and we will provide that guest with a 5 day pass. Guests are only allowed to come one time through this system. All guests under the age of 18 do need to have a legal guardian with them or a waiver on file signed by their legal guardian, which also does need to be signed in person, this is a security measure and policy of Mountainside Fitness that all... read more
Great facilities, good location, clean, well maintained, and it's run well. If you're serious about fitness this is the place for you. My wife and I love the kids' facilities. After a free trial week we decided to join and haven't regretted it! The only cons are: 1. The music is too loud, so loud I can't hear above my own earphones. 2. Hours: I wish they had longer open hours. 3. Sometimes the atmosphere feels a little lounge like/pick-up place, but I can ignore that.
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.4 star rating with 754 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is open now. It will close at 11:00 p.m.