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Mountainside Fitness
- Gyms
- Queen Creek, AZ
About this business
Location details
21002 S Ellsworth Loop Rd, Queen Creek, AZ, 85142, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Predatory Business Practices. Avoid this Gym. They have cancellation policies in place which make it intentionally difficult and inconvenient to cancel for the sole purpose of extracting additional monies. I cancelled my membership in August 2020 via email and multiple phone calls, however they insisted that I come into the club during COVID pandemic and refused to stop billing until so. Then after I did ultimately come into the gym and sign cancellation policy, they continued to harass me for months, threatening to send me ... read more
Business response:
Hello Chase, Thanks for reaching out to us. We are disappointed to hear that you had a negative experience. If you would like to process a cancellation without visiting a club location you have the option to mail a notice via certified U.S. mail, return receipt requested, which should including your name, key tag number, and e-mail address for confirmation to: Mountainside Fitness 7135 E Camelback Rd. Ste. 235 Scottsdale, AZ 85251 Attn: Cancellations. Cancellations cannot be done over the phone, through email, over social me... read more
I just wanted to say that I really appreciate the employees as well as manager Alec Monte who I spoke with. The staff is super friendly / welcoming. Alec is also super nice always welcomes me by name and ask "how I'm doing" when I walk past his desk. Also I like how clean they keep their facility during this COVID area. Always seeing someone walk around checking for mask as well as someone always walking around spraying and whipping down equipment makes it feel safe for everyone working out here. I also have a membership to ... read more
These people make it so difficult to cancel your membership in hopes that they will be able to continue to trap you. It worked several times as I don't have time to sit and wait for someone to be available. At very least have us call the corporate office so they can try to talk us into staying over the phone. There is absolutely no need to have to do this in person. Time to up your practices. People will come back because you did it right vs leave with a bad taste and never wanting to use you again.
Business response:
Thank you for providing your feedback and letting us know about this issue, Carol. If you would like to process a cancellation without visiting a club location you have the option to mail a notice via certified U.S. mail, return receipt requested, which should including your name, key tag number, and e-mail address for confirmation to: Mountainside Fitness 7135 E Camelback Rd. Ste. 235 Scottsdale, AZ 85251 Attn: Cancellations Cancellations cannot be done over the phone, through email, over social media or through text. Che... read more
Love Mountainside! Clean gym and great staff! Especially the childcare staff, they are top notch!!
Business response:
Hi Cassie, Thank you so much for your review!
My membership was raised to $64.00 per month! No letter sent out or no notice given. Im assuming prices are raised with no notice. Cannot reach anyone on phone. I hate when people STEAL from me. I will pursue this. I did not authorize this charge.
Business response:
Hi Sharon. I want to assure you that our Membership prices were not increased. In our agreement and during the onboarding, we discuss our annual fee. It is billed 3 months after a Member joins. This helps with increased cleaning costs, new equipment, and club upgrades. The annual fee is $25. This only happens once per year. Please let me know if you have any other questions.
Thank you so much for providing a clean safe place to work out during Covid. It is easy to see you all have gone above and beyond during this time. The mental and physical health of your customers is very important. I would recommend this place to anyone and everyone. The staff is always friendly! Kid care is amazing as well.
Business response:
Hi Barry - Our team has been working hard to ensure your safety in the club. Thank you so much for your feedback!
UPDATE: Despite graces claims that charges are being reversed, the charge remains on my husbands account. GIVE US A NUMBER SO WE CAN CANCEL. WORST SERVICE EVER. I wish we could give zero stars. My husband is a healthcare worker, on the front lines. He's been trying to cancel his membership for MONTHS due to the virus and has had to go through tremendous hoops and zero help from this place. When he did go in, there was ZERO cleaning being done and no enforcement of social distancing. ThImagine our surprise on July 10th when w... read more
Business response:
Hi Nicole, We have refunded all monthly memberships fees for the month of July. If you are still showing a membership fee on your bank statement, please give us a call on Monday when we re-open so we can assist you.
I wake up this morning to find out that Mountainside Fitness in Queen Creek charged me $61.39 (instead of my regular monthly membership fee of $37 and change) ... No one is answering the phone and I'm unable to leave a voicemail but yet they say I can come in (in the middle of COVID, no less) if I need help or assistance. I literally have to walk into this place in the middle of a pandemic ... What a joke. Seriously?!?!? Not sure if it's worth putting my health at risk over $25 (probably not) but I will definitely disputing ... read more
Business response:
Hi Richard, Some of our members were billed for July and we are in the process of manually refunding them until our court ruling today. Thank you for your patience at this time. You are welcome to visit the club if you have any future questions.
I've been meaning to write a review for a LONG time, when I was a member and before I cancelled my membership I spoke with staff and managers several times about the obvious issues without change. I wanted so much to remain as a customer, the location is perfect for me and enjoyed the classes... didn't love the floor area with machines and free weights, often crowded. Anyhow, my biggest issue was cleanliness. I joined shortly after they opened it was clean, new, fresh, I was excited. As time went on I started seeing dirty b... read more
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.4 star rating with 754 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is open now. It will close at 11:00 p.m.