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Mountainside Fitness
- Gyms
- Scottsdale, AZ
About this business
Location details
9375 E Bell Rd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Love the gym, classes are great. Was easy to sign up and easy to cancel membership when work load took over all my time. James Jones in membership was especially awesome And I am back!
Business response:
Thanks Nikol, we are really glad to hear you enjoyed your time at Mountainside Fitness and sorry to hear that your work has made it challenging for you to maintain your schedule. We hope you will consider coming back to Mountainside Fitness when things lighten up for you. All the best to you.
**Management** The past few times I've been there, a few of your treadmills and elliptical machines were not working. One made a clunking noise whenever anyone got on it so it was a big distraction. Not a deal breaker but since it's a smaller gym, you should have all machines working for your members.
Business response:
Thanks Dan, we are really happy to hear you and your wife are enjoying your memberships and our Platinum club at Ice Den. And yes, all Mountainside Fitness members are welcome to any of our other 15 locations across the Valley with the exception of our Platinum location, this club is reserved for Platinum members. Thanks for being members!
Mountainside Fitness Platinum is awesome! It's a smaller gym compared to the other MSF gyms. You pay a little extra per month at Platinum and for that reason, it keeps a lot of heavy lifters and kids out of the gym, no offense, just want a quick workout without grunts or kids playing around on the floor. Super awesome friendly staff. They do have complimentary iced water you can refill you water bottle with but it taste like tap water, so try to avoid it unless you're super thirsty OR drink away if you like the taste of wate... read more
Business response:
Thanks Jenifer, we are very glad to hear you are enjoying our Platinum club and the exclusivity it offers. In addition, we did take note of the comment about the water and will be sharing that with our team. Appreciate you as a member, and if you ever have any comments, questions or concerns, please do not hesitate to speak with our GM.
The equiptment is very poor condition, packed in a space too small for the proper safe use. Several requests to the managers verbally and by email go unanswered. Dumbbells are missing many of their weight amount labels. Ab bench is so rusted it is no longer able to be adjusted. The Mangement focus is so customer unfriendly and it shows in all aspects of running the gym in a professional manner. Hopefully a new management team could address some of the unsafe conditions.
Business response:
Steven, we hear you and understand your concerns. The equipment you are referring to has been fixed. We do have maintenance on staff 2-3 times a week at this location as well as an outside company that comes and fixes our machines when needed. Depending on the issue, it can take up to one week to fix. Our General Manager, Kira, would love the opportunity to speak with you directly given it appears you have had a bad experience with one of our staff members. You can ask for her at the front desk. We pride ourselves on o... read more
Love the equipment here, most gyms do not carry the AMT Precore trainers. The layout is a bit odd but it works. Parking can get extremely packed so keep that in mind if you live close walk! Staff is pretty laid back and cool. Locker rooms are the nicest of any mountainside in the valley.
Business response:
Laura, Thank you for taking time to review Mountainside Fitness. We are happy to hear you are loving our AMT Precore trainers. We truly appreciate you as a member so please let us know if there is anything we can do to make sure your time at Mountainside Fitness the best it can be.
The management staff is completely rude! They have no sense of what proper customer service is, or how to treat a client. Nicole was rude, unprofessional, abrasive and unapologetic.
This is my personal favorite Mountainside Fitness location. Although some machines and weights need a facelift or to be updated, the atmosphere and clientele is more important to me. It feels that the people there are actually there to workout instead of showcase or observe others. Smaller gym but it doesn't get crazy busy which is great! Also attached to the ice den is cool, able to see into one of the rinks from the gym.
I hate to write this review. However, it is time others are aware of what I have witnessed for almost a year. The floor in the gym has bubbled in several locations. When I say bubbled, I do not mean just a little. The raised bubbles are over a foot and several feet in some locations and about 4 inches in height. I mentioned this to the club manager that this was an existing safety hazard about 7-8 months ago. Then about 2 months ago I mentioned it to who I think is the head of Mountainside, he trains at this gym, he said it... read more
I love my little gym.. Small but it has everything you need and isn't swamped with those annoying type of gym people. Sometimes it's a little dark or a little to warm but other than that it's a great gym.
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.2 star rating with 321 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is open now. It will close at 11:00 p.m.