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9375 E Bell Rd, Scottsdale, AZ, 85260, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 4:30 a.m. to 11:00 p.m. | |
Tue | 4:30 a.m. to 11:00 p.m. | |
Wed | 4:30 a.m. to 11:00 p.m. | |
Thu | 4:30 a.m. to 11:00 p.m. | |
Fri | 4:30 a.m. to 9:00 p.m. | |
Sat | 6:00 a.m. to 9:00 p.m. | |
Sun | 6:00 a.m. to 9:00 p.m. |
The scene of this gym has changed. The sales guy was not very friendly. unprofessional. Needs cleaning and more staff.
This gym used to be one of my favorites but recently the vibe has changed for worse. The sales guy located to the right of the front counter was rude and unpleasant. As a sales person, he had no idea how he is supposed to deal with customers. He was very unprofessional and immature. He looked like he was in his 40's but he acted like a 10 year-old kid. This type of poor professionalism is definitely bad for the business since there are a lot of competitions.
Business response:
Hi Helen. We would appreciate a chance to discuss and improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you!
I love this location, I haven't been to others to compare but it has all the equipment I need. I like the side CrossFit style room and class rooms you can use for weight training as well at the typical area. Never too crowded even during peak times!
Business response:
Hi Shelly. Thank you for taking the time to send us your review. We are so happy to hear you're enjoying our Ice Den location. We're opening our clubs to all member's guests this weekend if you have any family or friends in town! Have a great week!
My 1 star review is based on the 2 encounters I've had with Mountainside Fitness, 1 being online when i signed up and the other being a phone call. (Really, It's about the phone call, signing up online was easy) I signed up online to this gym on a month to month plan, knowing that I probably wouldn't use the membership that often and I didn't want to commit long term. Shortly after signing up, I lost my credit card and had to replace it. Due to my membership being new and the fact I've never been inside of this gym, I really... read more
Business response:
TC, We would appreciate a chance to improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you!
Great facility. I love having access to all locations but I do enjoy this smaller club. Members and staff at this location have a great energy. Everyone is friendly and helpful. Weight equipment is new, functional training area is fun, and televisions on the cardio equipment make cardio more engaging. Definitely recommend the yoga classes for mobility and recovery.
Great clean place new equipment and great staff. Highly recommended. For a good work out.
Business response:
Jose, Thank you for leaving a 5-star review, we are always happy to hear when our members are satisfied. Have an awesome weekend!
I've been coming here for a couple of months now and really love it! It's on the small side, but has everything you need. The staff is always super friendly, everything is clean and they have a lot of classes. I do wish they had some advanced or intermediate yoga classes... the ones here are for beginners. But, other than that, I've had great experiences! Mornings seem to be slower, so it's easier to use all of the equipment... which, the equipment is really nice btw. Not a lot of "muscle heads" here either lol Very diverse ... read more
Business response:
A.M. Thank you for leaving a 5-star review, we are always happy to hear when our members are satisfied. Have an awesome weekend!
The gym itself is fine. The locker rooms and bathroom being upstairs is kind of annoying. This review is for the staff. They charged me for 3 months of personal training to my credit card they required to have on file. I haven't used 1 of the sessions due to a health issue. However, the "training manager" refuses to refund my money or even text or call me back. I've called, emailed and texted multiple times. This guy is a total scum bag and just after your money.
Business response:
Teresa, We would appreciate a chance to improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you!
I love the customer service at this location. Every employee greets you with a smile and wishes you a great workout. Always clean and stocked with fresh complimentary water/lemon water and towels. I also get free tanning with my membership and can visit any location. I prefer the ice den location because it's about a 2 minute drive from my office making it super convenient. It's an older/smaller location but cool that you can watch the hockey players practice (and me being a former ice hockey dancer that's a plus!). I give i... read more
Business response:
Amanda, Thank you for leaving a 4-star review, we are always happy to hear when our members are satisfied. Have an awesome week!
Mountainside Fitness has a 4.2 star rating with 321 reviews.
Mountainside Fitness is open now. It will close at 11:00 p.m.