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101 Mission Ct., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I have been taking my Dog Dylan to My Second Home for over 2 years. He was kicked out of another day care and boarding facility because they were small and not well trained. They said daycare was not for Dylan. My Second Home Staff have gone out of their way to make sure my guy is safe and comfortable and he always has a great stay. We have boarded him for up to 12 days and he comes home relaxed and ready to regroup. I trust their judgement about his care and play. I have seen the kennel where he is boarded, clean and ... read more
Daycare! My dog loves attending the daycare program. She gets so exited when we pull up that she cannot wait to jump out of the car and into MSH (no joke!) She is a German Shorthaired Pointer and has lots of energy....so one day at daycare a week does wonders for her! She plays all day long with her pals (as I am informed when I pick her up)! Bev and the team do a great job. We love MSH daycare!
Update Nov 2015. Finally got everything worked out and all set with the management team. Took a little bit but they apologized for the hassle and all is good. All set to have our little guy there for Thanksgiving, so we're definitely giving them another chance. I know that companies mess up sometimes and that's ok... so long as they make it right.
Business response:
We are glad that we were able to address your poor experience and appreciate you entrusting us again in Thanksgiving.
Second visit for Lincoln in 60 days. The move from North Carolina to Tennessee has been most stressful, especially when transporting pets. It's great to have found such a high quality facility for our fur baby! Great followup during Lincoln's stay!
Day 2 of daycare was even better. The staff provided a go-pro video that was taken while strapped to my dog, so cool, he had a ball! I am very interested to see if his first boarding experience in two weeks goes as well as daycare has so far!
I love taking my dogs to doggy daycare here. They also love to go and stay a few days. When they see their overnight bags come out, they get really excited, so I can't take them out until it's time leave. All I have to say is " Let's go to My second Home", they race to the door and wait ( not so patiently ) for me to take them to the car. I love this place and highly recommend it.
My three year old Australian Shepard, Bentley has been to daycare at My Second Home a handful of times now. All the staff loves him and I even got to take home a cute photo of him after his first evaluation! He is now so excited in the morning when we get in the car because he knows he's going to play with his friends at My Second Home. I had to leave for a few days last week and I am normally VERY hesitant about leaving my baby overnight somewhere but not since I have found this place. They offered my 25% off of his first o... read more
I have used My Second Home twice for my cat in 2014. The first visit was for a couple of days. The second was for ten days. My cat did catch a parasite called Giardia, however, after posting a review, the owner contacted me and provided a FULL refund as well as covering the veterinarian bills. I was pleasantly surprised at the high, satisfactory level of customer service by the owner. He took full responsibility and was very apologetic. This made up for the fact my cat became ill.
After posting a "less than satisfied" review here after 3 grooming visits using Double Take Deals, the owner/mgr, Chris called me. He was sincerely apologetic. His professionalism and generous offer to rectify the issues was admirable. I intend to do business with this company again.
My Second Home has a 4.2 star rating with 902 reviews.
My Second Home is open now. It will close at 6:00 p.m.