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Nationwide Energy Partners
- Home Services
- Columbus, OH
About this business
Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more
Location details
230 West St, Ste 150, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful utilities provider. I have a 2 bedroom apartment, where I am barely even at most of the time. The bill for is consistently over $200 for no apparent reason. My parents have a 5000 square foot house and never pay more than $200 total on their utilites. This company is a third party scam. Buying electricity and water and marking it up for the consumer. What an unnecessary middle-man. I will forever tell me friends and family to stay away from any establishment that uses NEP as their utilites provider.
Business response:
Mr. *******, Nationwide Energy Partners (“NEP”) values and appreciates resident feedback regarding the quality of the services we provide on behalf of our partner property owners (i.e. our “customer(s)”). As a condition of service with our customers, NEP is obligated to always match or charge less than the given rate of the local host utility providers for both residential electricity and water usage. In other words, the rate that is applied to a resident’s water and electric usage should never be higher than that of the hos... read more
My experience with Nationwide Energy Partners (NEP) has been nothing but negative. How is it possible to be paying in excess of $500 for electric when living in an apartment unit that is less than 1200 square foot while the heat is set at 64 or below. Our December bill somehow was in excess of $350 despite not having heat for an entire week. The apartment was inhabitable for a week and we still paid an outrageous amount for electric. This company gauges rates and does nothing to help the customer. Never will I ever live at a... read more
Johanna was kind, generous, & extremely helpful! Know that you have a gem as an employee; treat her well!
Business response:
Thank you so much! I will let her know for sure!
Excellent service. Kept in communication until all issues were resolved.
My experience so far with this company is a nightmare. We moved in to our new apartment 3 months ago. The very first bill was just a little over $70 even though I was not in the apartment at all. I was out of the country for a month and half. I noticed it was a little too much for not using anything but I understand there is a fee to pay to keep the service going. However, the next bills have been extremely high, and I do not understand why, when there is only 2 people living in the apartment and we both work full time jobs,... read more
Business response:
I am sorry you are feeling this way about our company. Your sister submitted a similar review and I have been corresponding directly with her via this website. Nationwide Energy Partners (“NEP”) values and appreciates resident feedback regarding the quality of the services we provide on behalf of our partner property owners (i.e. our “customer(s)”). As a condition of service with our customers, NEP is obligated to always match or charge less than the given rate of the local host utility providers for both residential electri... read more
We started service in June and the bill for that month was a little high but we thought it would get better. However, the next two months the bills were ridiculously high. I have a two bedroom apartment and I have never paid bills this high. Someone needs to do something about this company. They are ripping us off!
Business response:
I am very sorry you feel this way. I am unable to locate an account in your name, but any member of our Resident Support team would be happy to speak with you directly to help you better understand your billing. Please keep in mind that NEP provides unified billing, sometimes for 4 or more services for the residents we serve on behalf of your community. We look forward to assisting you!
Super professional and efficient. I was thrilled with the answer I received when I inquired as to why I was being charged a deposit. Not only did she explain, the deposit was easily waived.
Business response:
Thank you so much for taking the time to send us your feedback! We appreciate it. So glad our team made sure you had a great experience!
I got my first full month's water and sewer bill from Nationwide Energy Partners (NEP) today for my newly built two bedroom ranch style apartment in ******, Ohio. The water and sewer usage was $9.50 and then they tacked on a Customer Charge of $25.59 (this was not a late fee, deposit, etc) and an NEP Service Fee of $5.00 for a total bill of $40.09. When I called NEP the customer service rep told me that the $25.59 fee was set by the local utility provider, ***** Water. I then called ***** Water, who actually supplies our wat... read more
NEP promptly responded to my email inquiry and were very cordial, while supplying all the information I requested.
Business response:
Thank you for sharing your positive experience! We are always happy to assist!
Frequently asked questions about Nationwide Energy Partners
How is Nationwide Energy Partners rated?
Nationwide Energy Partners has a 3.9 star rating with 1,220 reviews.
When is Nationwide Energy Partners open?
Nationwide Energy Partners is closed now. It will open on Monday at 8:00 a.m.