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Nationwide Energy Partners
- Home Services
- Columbus, OH
About this business
Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more
Location details
230 West St, Ste 150, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called last week, I recently moved and didn't have access to my my mail box key yet, so i was unable to get my new account number and the amount due. I spoke with Dan who provided excellent customer service. He gave me my account number and payment due date. He even went as far as to providing me with more details so that I would be able to make my payment that was missed. He was helpful, caring, and empathetic to my needs.
Johna was very pleasant and helpful with my questions concerning my bill.
Business response:
Thank you very much, *****. She told me about your fun conversation from yesterday. We are lucky to have her!
This is the absolute worst and most fraudulent company maybe in the entire nation. They simply purchase energy st wholesale prices and resell it at EXTREMELY INCREASED rates. They charge approximately 1.789x AEP. They have been brought before Ohio Supreme Court and won because they buy off politicans. DO NOT RENT FROM ANYWHERE USING THEM (LC is their biggest but Chelsea etc.) Public Utilities Commission of Ohio is working to classify them as a provider which will put them out of business. You ought to be ashamed of yourselve... read more
Business response:
Mr. Neal, Nationwide Energy Partners (“NEP”) values and appreciates resident feedback regarding the quality of the services we provide on behalf of our partner property owners (i.e. our “customer(s)”). NEP delivers a unified bill to each resident in the community at the request of the resident’s property owner (our “customer”) that includes electricity, water and common area usage charges (referred to as “community charges” on a resident bill.) As a condition of service with our customers, NEP is obligated to always match or... read more
Very pleasant and easy experience with customer service, helped me promptly and the people I worked with over the phone all had high customer service skills.
Business response:
Thank you so much for taking the time to leave some feedback about our team. So great to hear!
Moved into a new apartment and had no choice but to use NEP....ok fine. I get that I am paying for some of my neighbors usage BUT this is NOT NEP's problem. It's the landlord conducting business. It's a business decision. If we owned the apartment community and we could save money on the community lights and water usage, we would do the same thing. I don't blame NEP, they are doing business so why is everyone so hateful to them? I called and spoke with Johnna and she was great! She was very kind, helpful and friendly. She he... read more
Business response:
Thank you so much for your feedback, *******! So glad to hear you had a great experience with our resident support team! They work very hard every day to make sure residents are educated and given the highest level of attention! Welcome to your new home!
Should be regulated like a Utility Company. Has a Innate Conflict of Interest. Astronomical Cost. Breach of Your Confidential Information. Has Conflict of Interest ----It Installs Energy-Wasting Infrastructure and Appliances with Low Consumer Ratings. Customer Service Disappears During Outage or Crisis. There are 4 main issues with this company. 1) Nationwide utility bill is 3-4x larger than I paid for the same-sized unit in other areas. 2) Nationwide shares information about your account with your Property Management. Privi... read more
Today, I called NAtionwide and was helped by Whittney. She answered my questions about my bill and was very professional. Please keep her on! God bless you!
Business response:
Thank you so much for your kind words!
Awful utilities provider. I have a 2 bedroom apartment, where I am barely even at most of the time. The bill for is consistently over $200 for no apparent reason. My parents have a 5000 square foot house and never pay more than $200 total on their utilites. This company is a third party scam. Buying electricity and water and marking it up for the consumer. What an unnecessary middle-man. I will forever tell me friends and family to stay away from any establishment that uses NEP as their utilites provider.
Business response:
Mr. *******, Nationwide Energy Partners (“NEP”) values and appreciates resident feedback regarding the quality of the services we provide on behalf of our partner property owners (i.e. our “customer(s)”). As a condition of service with our customers, NEP is obligated to always match or charge less than the given rate of the local host utility providers for both residential electricity and water usage. In other words, the rate that is applied to a resident’s water and electric usage should never be higher than that of the hos... read more
My experience with Nationwide Energy Partners (NEP) has been nothing but negative. How is it possible to be paying in excess of $500 for electric when living in an apartment unit that is less than 1200 square foot while the heat is set at 64 or below. Our December bill somehow was in excess of $350 despite not having heat for an entire week. The apartment was inhabitable for a week and we still paid an outrageous amount for electric. This company gauges rates and does nothing to help the customer. Never will I ever live at a... read more
Frequently asked questions about Nationwide Energy Partners
How is Nationwide Energy Partners rated?
Nationwide Energy Partners has a 3.9 star rating with 1,229 reviews.
When is Nationwide Energy Partners open?
Nationwide Energy Partners is closed now. It will open tomorrow at 8:00 a.m.