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Nationwide Energy Partners
- Home Services
- Columbus, OH
About this business
Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more
Location details
230 West St, Ste 150, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very pleasant and easy experience with customer service, helped me promptly and the people I worked with over the phone all had high customer service skills.
Business response:
Thank you so much for taking the time to leave some feedback about our team. So great to hear!
Moved into a new apartment and had no choice but to use NEP....ok fine. I get that I am paying for some of my neighbors usage BUT this is NOT NEP's problem. It's the landlord conducting business. It's a business decision. If we owned the apartment community and we could save money on the community lights and water usage, we would do the same thing. I don't blame NEP, they are doing business so why is everyone so hateful to them? I called and spoke with Johnna and she was great! She was very kind, helpful and friendly. She he... read more
Business response:
Thank you so much for your feedback, *******! So glad to hear you had a great experience with our resident support team! They work very hard every day to make sure residents are educated and given the highest level of attention! Welcome to your new home!
Should be regulated like a Utility Company. Has a Innate Conflict of Interest. Astronomical Cost. Breach of Your Confidential Information. Has Conflict of Interest ----It Installs Energy-Wasting Infrastructure and Appliances with Low Consumer Ratings. Customer Service Disappears During Outage or Crisis. There are 4 main issues with this company. 1) Nationwide utility bill is 3-4x larger than I paid for the same-sized unit in other areas. 2) Nationwide shares information about your account with your Property Management. Privi... read more
Today, I called NAtionwide and was helped by Whittney. She answered my questions about my bill and was very professional. Please keep her on! God bless you!
Business response:
Thank you so much for your kind words!
Awful utilities provider. I have a 2 bedroom apartment, where I am barely even at most of the time. The bill for is consistently over $200 for no apparent reason. My parents have a 5000 square foot house and never pay more than $200 total on their utilites. This company is a third party scam. Buying electricity and water and marking it up for the consumer. What an unnecessary middle-man. I will forever tell me friends and family to stay away from any establishment that uses NEP as their utilites provider.
Business response:
Mr. *******, Nationwide Energy Partners (“NEP”) values and appreciates resident feedback regarding the quality of the services we provide on behalf of our partner property owners (i.e. our “customer(s)”). As a condition of service with our customers, NEP is obligated to always match or charge less than the given rate of the local host utility providers for both residential electricity and water usage. In other words, the rate that is applied to a resident’s water and electric usage should never be higher than that of the hos... read more
My experience with Nationwide Energy Partners (NEP) has been nothing but negative. How is it possible to be paying in excess of $500 for electric when living in an apartment unit that is less than 1200 square foot while the heat is set at 64 or below. Our December bill somehow was in excess of $350 despite not having heat for an entire week. The apartment was inhabitable for a week and we still paid an outrageous amount for electric. This company gauges rates and does nothing to help the customer. Never will I ever live at a... read more
Johanna was kind, generous, & extremely helpful! Know that you have a gem as an employee; treat her well!
Business response:
Thank you so much! I will let her know for sure!
Excellent service. Kept in communication until all issues were resolved.
My experience so far with this company is a nightmare. We moved in to our new apartment 3 months ago. The very first bill was just a little over $70 even though I was not in the apartment at all. I was out of the country for a month and half. I noticed it was a little too much for not using anything but I understand there is a fee to pay to keep the service going. However, the next bills have been extremely high, and I do not understand why, when there is only 2 people living in the apartment and we both work full time jobs,... read more
Business response:
I am sorry you are feeling this way about our company. Your sister submitted a similar review and I have been corresponding directly with her via this website. Nationwide Energy Partners (“NEP”) values and appreciates resident feedback regarding the quality of the services we provide on behalf of our partner property owners (i.e. our “customer(s)”). As a condition of service with our customers, NEP is obligated to always match or charge less than the given rate of the local host utility providers for both residential electri... read more
Frequently asked questions about Nationwide Energy Partners
How is Nationwide Energy Partners rated?
Nationwide Energy Partners has a 3.9 star rating with 1,224 reviews.
When is Nationwide Energy Partners open?
Nationwide Energy Partners is closed now. It will open at 8:00 a.m.