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Nationwide Energy Partners
- Home Services
- Columbus, OH
About this business
Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more
Location details
230 West St, Ste 150, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We started service in June and the bill for that month was a little high but we thought it would get better. However, the next two months the bills were ridiculously high. I have a two bedroom apartment and I have never paid bills this high. Someone needs to do something about this company. They are ripping us off!
Business response:
I am very sorry you feel this way. I am unable to locate an account in your name, but any member of our Resident Support team would be happy to speak with you directly to help you better understand your billing. Please keep in mind that NEP provides unified billing, sometimes for 4 or more services for the residents we serve on behalf of your community. We look forward to assisting you!
Super professional and efficient. I was thrilled with the answer I received when I inquired as to why I was being charged a deposit. Not only did she explain, the deposit was easily waived.
Business response:
Thank you so much for taking the time to send us your feedback! We appreciate it. So glad our team made sure you had a great experience!
I got my first full month's water and sewer bill from Nationwide Energy Partners (NEP) today for my newly built two bedroom ranch style apartment in ******, Ohio. The water and sewer usage was $9.50 and then they tacked on a Customer Charge of $25.59 (this was not a late fee, deposit, etc) and an NEP Service Fee of $5.00 for a total bill of $40.09. When I called NEP the customer service rep told me that the $25.59 fee was set by the local utility provider, ***** Water. I then called ***** Water, who actually supplies our wat... read more
NEP promptly responded to my email inquiry and were very cordial, while supplying all the information I requested.
Business response:
Thank you for sharing your positive experience! We are always happy to assist!
I wanted to share my experience with Nationwide customer service. Kaydee from customer service department really helped me for my billing issue and she was prompt to my emails and request. I really appreciate her work and help.
Business response:
Thank you for your great feedback on ******. So glad to hear she was able to help so promptly! Have a great day!
I want to share a positive experience. I am a new customer and my first bill included a security deposit however they were willing to work with me to get it removed when I submitted a letter of credit from my past electric company. The representative Kaydee I worked with was very professional and kind and extremely prompt . Very great experience.
Business response:
Thank you very much for sharing your positive experience with Kaydee! Always glad to hear how well our Resident Support team cares for our residents!
NEP has been my energy service and multiple service provider for over 4 years, I've found the team to be extremely customer service oriented, professional and quick to resolve any billing related questions. Upon signing my lease in 2013, I was surprised that I could not choose an energy partner, but was told NEP was dedicated to our community. I am happy that was the case. The customer reps treat you like an individual - very responsive, helpful & friendly. I've probably spoken to Johnna more than any team member and she is ... read more
Business response:
Thank you so much for this feedback. Our team works very hard to make sure we are as helpful, courteous and efficient as possible. So happy to hear about your many positive experiences!
I recently moved and was rather confused about my bill. The lady I spoke with went over and above to resolve my issue. She was even able to tell me when I would receive my final bill and if I need to take more steps to close my account. I really enjoyed the service provided by this company. I've never had any issues with this company and if I could take them with to my new location I would.
Business response:
Thank you for your feedback, Love! So glad to hear Whittney was able to provide you with such great service! Have a great day!
As a NEP customer I'm pleased to say the representatives are pleasant and professional. One representative in particular Johnna goes the extra mile and truly is a good example of how to administrate good customer service
Business response:
Thank you very much for taking the time to give us some great feedback. So glad you've had great experiences with our team!
Frequently asked questions about Nationwide Energy Partners
How is Nationwide Energy Partners rated?
Nationwide Energy Partners has a 3.9 star rating with 1,224 reviews.
When is Nationwide Energy Partners open?
Nationwide Energy Partners is closed now. It will open tomorrow at 8:00 a.m.