Nationwide Energy Partners

Latha K. 

on BBB

6 years ago

I wanted to share my experience with Nationwide customer service. Kaydee from customer service department really helped me for my billing issue and she was prompt to my emails and request. I really appreciate her work and help. 

Rebecca M. 

on BBB

6 years ago

I want to share a positive experience. I am a new customer and my first bill included a security deposit however they were willing to work with me to get it removed when I submitted a letter of credit from my past electric company. The representative Kaydee I worked with was very professional and kind and extremely prompt . Very great experience. 

Mari Lee Teti 

on BBB

6 years ago

NEP has been my energy service and multiple service provider for over 4 years, I've found the team to be extremely customer service oriented, professional and quick to resolve any billing related questions. Upon signing my lease in 2013, I was surprised that I could not choose an energy partner, but was told NEP was dedicated to our community. I am happy that was the case. The customer reps treat you like an individual - very responsive, helpful & friendly. I've probably spoken to Johnna more than any team member and she is ... read more

Faith F. 

on BBB

7 years ago

I recently moved and was rather confused about my bill. The lady I spoke with went over and above to resolve my issue. She was even able to tell me when I would receive my final bill and if I need to take more steps to close my account. I really enjoyed the service provided by this company. I've never had any issues with this company and if I could take them with to my new location I would. 

Erin S. 

on BBB

7 years ago

As a NEP customer I'm pleased to say the representatives are pleasant and professional. One representative in particular Johnna goes the extra mile and truly is a good example of how to administrate good customer service 

Dr. BENBELLA N. 

on BBB

7 years ago

I have been a long term customer of Nationwide Energy Partners, LLC for quite a number of years and I will honestly say to their staff, A JOD WELL DONE. THESE Customer Reps are the most courteous and professional people you would dream to meet. I will strongly recommend their services to any prospective clients or within the organization. Great Staff like MS. JOHNNA &, MS ANGEL HAVE BEEN TERRIFIC, VERY RECEPTIVE TO CUSTOMERS AND SHOW THEIR ABLITY TO LISTEN, MAKE PROFESSIONAL RESOLUTIONS TO ASSSIT CUSTOMER ,WITH EXCEPTIONAL L... read more

Melissa P. 

on BBB

7 years ago

I have read nothing and heard nothing but bad things about NEP, yet that is all you ever read on reviews about companies anymore. But I never once experienced any negative things about them. I moved into a 2 bedroom townhouse (2 stories with 1,400 square feet) and we were told that our utilities would run about $250 a month for 2 people. We thought that was high but we would deal. After getting our first bill, which was about $150 and the tempature was in the high 90s with 100% humidity, we were thinking that they didn't cal... read more

Yvette T. 

on BBB

7 years ago

I have been an Nationwide customer for a while now over the time I have gotten spoiled,I won't talk to anyone but this wonderful women that make me feel like my situation is the only one that matters,She caring ,patience, And ALWAYS TRYING to figure out a way to make my life that much easier,Ms.Johnna u Rock Nationwide is blessed to have u Thanks For all you do!! 

Amy M. 

on BBB

7 years ago

Very fast, courteous, thoughtful and helpful replies to my emails!