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Nationwide Energy Partners
- Home Services
- Columbus, OH
About this business
Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more
Location details
230 West St, Ste 150, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is awful. In addition to extremely high prices, Im now in my second major outage across this entire LC community in just a few months. They have ZERO ways of reliably reporting an outage, not even an online form. How is this possible in 2021? You can report and track outages online with almost every power company, and this company doesnt even have a dedicated phone line for 24/7 support. During the first outage, I ended up having to call another LC complexs emergency maintenance and have them put in a ticket aft... read more
Business response:
Dear Cody,Nationwide Energy Partners (NEP) sincerely values and appreciates resident feedback regarding the quality of services we provide on behalf of our partner property owners/associations. We are grateful for the opportunity to respond to your concerns.NEP provides maintenance for the electric infrastructure at each property we service, but the generation of power and delivery is performed by the host utility, *********************** (***). During any reported outage at a community we serve, our field technicians visit ... read more
Inflates utility rates to apartment tenants who have no other utility option. Offers no explanation for exceptionally high utility rates. Such a large scale operation needs oversight.
I am a 25 year old woman that lives by myself in this complex and my electric from the months of august to now (March) has exceeded $270+ a month. I travel more than 2 weeks out of the month so i normally cut everything completely off fri. My fuse box except my refrigerator and my heat/AC in which i set at 70 while I’m gone. DO NOT MOVE HERE. My rent is 911 + 270 totaling $1181 for a 700sq ft ONE bedroom. Totally unacceptable. The apartments itself are nice but the electric alone is enough for me to tell you not to rent here... read more
I am an lady of 66 with health problems, also on SSI, very limited income, the sub division I live in changed over to NEP, I had no choice, I was on AEP who allows the PIPP program, now with NEP they will not offer this program, what is a person to do, they said i can go around to all those places that will pay my bill but I am not home bound, this is of no help to me at all, now with the stresses of my health, I have the stresses of getting my power shut off, with my limited payment, they cant offer any help to me
Lived in a 1,300 square foot apartment for 34 days and my energy bill is $545. Did not think this is something you would need to ask when looking for a new apartment but absolutely staying clear of any apartment complex with NEP as electric providers going forward.
I called last week, I recently moved and didn't have access to my my mail box key yet, so i was unable to get my new account number and the amount due. I spoke with Dan who provided excellent customer service. He gave me my account number and payment due date. He even went as far as to providing me with more details so that I would be able to make my payment that was missed. He was helpful, caring, and empathetic to my needs.
Johna was very pleasant and helpful with my questions concerning my bill.
Business response:
Thank you very much, *****. She told me about your fun conversation from yesterday. We are lucky to have her!
This is the absolute worst and most fraudulent company maybe in the entire nation. They simply purchase energy st wholesale prices and resell it at EXTREMELY INCREASED rates. They charge approximately 1.789x AEP. They have been brought before Ohio Supreme Court and won because they buy off politicans. DO NOT RENT FROM ANYWHERE USING THEM (LC is their biggest but Chelsea etc.) Public Utilities Commission of Ohio is working to classify them as a provider which will put them out of business. You ought to be ashamed of yourselve... read more
Business response:
Mr. Neal, Nationwide Energy Partners (“NEP”) values and appreciates resident feedback regarding the quality of the services we provide on behalf of our partner property owners (i.e. our “customer(s)”). NEP delivers a unified bill to each resident in the community at the request of the resident’s property owner (our “customer”) that includes electricity, water and common area usage charges (referred to as “community charges” on a resident bill.) As a condition of service with our customers, NEP is obligated to always match or... read more
Very pleasant and easy experience with customer service, helped me promptly and the people I worked with over the phone all had high customer service skills.
Business response:
Thank you so much for taking the time to leave some feedback about our team. So great to hear!
Frequently asked questions about Nationwide Energy Partners
How is Nationwide Energy Partners rated?
Nationwide Energy Partners has a 3.9 star rating with 1,223 reviews.
When is Nationwide Energy Partners open?
Nationwide Energy Partners is closed now. It will open on Monday at 8:00 a.m.