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Nationwide Energy Partners

3.9
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About this business

Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more

Location details

230 West St, Ste 150, Columbus, OH, 43215, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.91,215 reviews
5
763
4
132
3
37
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263
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DaVida S's profile image
DaVida S 
2 years ago

Nationwide energy partners is a horrible company. It seems like theyre not even governed under the same codes and policies as Aep. On two occasions my electricity was cut off in error. The first time this happened I called customer service and this issue was fixed within a matter of an hour each or two. The second time this happened was on November 17, 2021 I called **************** around 6 oclock and spoke with a customer service agent. I checked on a payment that was made by community action she verified the payment which... read more

Cody W.'s profile image
Cody W. 
2 years ago

This company is awful. In addition to extremely high prices, Im now in my second major outage across this entire LC community in just a few months. They have ZERO ways of reliably reporting an outage, not even an online form. How is this possible in 2021? You can report and track outages online with almost every power company, and this company doesnt even have a dedicated phone line for 24/7 support. During the first outage, I ended up having to call another LC complexs emergency maintenance and have them put in a ticket aft... read more

Business response:

Dear Cody,Nationwide Energy Partners (NEP) sincerely values and appreciates resident feedback regarding the quality of services we provide on behalf of our partner property owners/associations. We are grateful for the opportunity to respond to your concerns.NEP provides maintenance for the electric infrastructure at each property we service, but the generation of power and delivery is performed by the host utility, *********************** (***). During any reported outage at a community we serve, our field technicians visit ... read more

Nicholas W.'s profile image
Nicholas W. 
on Birdeye

3 years ago

No one EVER mans the chat and it times out. It doesn't matter what time of the day I try I can never get anyone to respond. What's the point of having a LIVE CHAT if there is no one manning it. AND, there is no contact telephone either so just how do they expect us to contact them. Unprofessional. 

Mike's profile image
Mike 
3 years ago

Inflates utility rates to apartment tenants who have no other utility option. Offers no explanation for exceptionally high utility rates. Such a large scale operation needs oversight. 

Rachel H's profile image
Rachel H 
3 years ago

I am a 25 year old woman that lives by myself in this complex and my electric from the months of august to now (March) has exceeded $270+ a month. I travel more than 2 weeks out of the month so i normally cut everything completely off fri. My fuse box except my refrigerator and my heat/AC in which i set at 70 while I’m gone. DO NOT MOVE HERE. My rent is 911 + 270 totaling $1181 for a 700sq ft ONE bedroom. Totally unacceptable. The apartments itself are nice but the electric alone is enough for me to tell you not to rent here... read more

Abigail Y.'s profile image
Abigail Y. 
on Birdeye

4 years ago

Terrible customer service. I'd score you a zero if there was any available. Too many extensive power outages even in winter. Are you guys for real? You off power from morning to next morning and we sleep in the cold. Not only that, we'll have to throw our foods in the fridge away. Shame on NEP. Shame on Hawk utilities. 

dianne h's profile image
dianne h 
4 years ago

I am an lady of 66 with health problems, also on SSI, very limited income, the sub division I live in changed over to NEP, I had no choice, I was on AEP who allows the PIPP program, now with NEP they will not offer this program, what is a person to do, they said i can go around to all those places that will pay my bill but I am not home bound, this is of no help to me at all, now with the stresses of my health, I have the stresses of getting my power shut off, with my limited payment, they cant offer any help to me 

Stephanie N's profile image
Stephanie N 
4 years ago

Lived in a 1,300 square foot apartment for 34 days and my energy bill is $545. Did not think this is something you would need to ask when looking for a new apartment but absolutely staying clear of any apartment complex with NEP as electric providers going forward. 

Jessica A's profile image
Jessica A 
5 years ago

I called last week, I recently moved and didn't have access to my my mail box key yet, so i was unable to get my new account number and the amount due. I spoke with Dan who provided excellent customer service. He gave me my account number and payment due date. He even went as far as to providing me with more details so that I would be able to make my payment that was missed. He was helpful, caring, and empathetic to my needs. 

Frequently asked questions about Nationwide Energy Partners

How is Nationwide Energy Partners rated?

Nationwide Energy Partners has a 3.9 star rating with 1,215 reviews. 

When is Nationwide Energy Partners open?

Nationwide Energy Partners is closed now. It will open on Wednesday at 8:00 a.m.