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Nationwide Energy Partners

3.9

About this business

Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more

Location details

230 West St, Ste 150, Columbus, OH, 43215, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.91,220 reviews
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dianne h's profile image
dianne h 
4 years ago

I am an lady of 66 with health problems, also on SSI, very limited income, the sub division I live in changed over to NEP, I had no choice, I was on AEP who allows the PIPP program, now with NEP they will not offer this program, what is a person to do, they said i can go around to all those places that will pay my bill but I am not home bound, this is of no help to me at all, now with the stresses of my health, I have the stresses of getting my power shut off, with my limited payment, they cant offer any help to me 

Stephanie N's profile image
Stephanie N 
5 years ago

Lived in a 1,300 square foot apartment for 34 days and my energy bill is $545. Did not think this is something you would need to ask when looking for a new apartment but absolutely staying clear of any apartment complex with NEP as electric providers going forward. 

Jessica A's profile image
Jessica A 
5 years ago

I called last week, I recently moved and didn't have access to my my mail box key yet, so i was unable to get my new account number and the amount due. I spoke with Dan who provided excellent customer service. He gave me my account number and payment due date. He even went as far as to providing me with more details so that I would be able to make my payment that was missed. He was helpful, caring, and empathetic to my needs. 

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Jayme 
6 years ago

Johna was very pleasant and helpful with my questions concerning my bill. 

Business response:

Thank you very much, *****. She told me about your fun conversation from yesterday. We are lucky to have her! 

Patrick's profile image
Patrick 
6 years ago

This is the absolute worst and most fraudulent company maybe in the entire nation. They simply purchase energy st wholesale prices and resell it at EXTREMELY INCREASED rates. They charge approximately 1.789x AEP. They have been brought before Ohio Supreme Court and won because they buy off politicans. DO NOT RENT FROM ANYWHERE USING THEM (LC is their biggest but Chelsea etc.) Public Utilities Commission of Ohio is working to classify them as a provider which will put them out of business. You ought to be ashamed of yourselve... read more

Business response:

Mr. Neal, Nationwide Energy Partners (“NEP”) values and appreciates resident feedback regarding the quality of the services we provide on behalf of our partner property owners (i.e. our “customer(s)”). NEP delivers a unified bill to each resident in the community at the request of the resident’s property owner (our “customer”) that includes electricity, water and common area usage charges (referred to as “community charges” on a resident bill.) As a condition of service with our customers, NEP is obligated to always match or... read more

Ahmad E.'s profile image
Ahmad E. 
6 years ago

Very pleasant and easy experience with customer service, helped me promptly and the people I worked with over the phone all had high customer service skills. 

Business response:

Thank you so much for taking the time to leave some feedback about our team. So great to hear! 

Melissa B.'s profile image
Melissa B. 
6 years ago

Moved into a new apartment and had no choice but to use NEP....ok fine. I get that I am paying for some of my neighbors usage BUT this is NOT NEP's problem. It's the landlord conducting business. It's a business decision. If we owned the apartment community and we could save money on the community lights and water usage, we would do the same thing. I don't blame NEP, they are doing business so why is everyone so hateful to them? I called and spoke with Johnna and she was great! She was very kind, helpful and friendly. She he... read more

Business response:

Thank you so much for your feedback, *******! So glad to hear you had a great experience with our resident support team! They work very hard every day to make sure residents are educated and given the highest level of attention! Welcome to your new home! 

K.K.'s profile image
K.K. 
6 years ago

Should be regulated like a Utility Company. Has a Innate Conflict of Interest. Astronomical Cost. Breach of Your Confidential Information. Has Conflict of Interest ----It Installs Energy-Wasting Infrastructure and Appliances with Low Consumer Ratings. Customer Service Disappears During Outage or Crisis. There are 4 main issues with this company. 1) Nationwide utility bill is 3-4x larger than I paid for the same-sized unit in other areas. 2) Nationwide shares information about your account with your Property Management. Privi... read more

claudia r.'s profile image
claudia r. 
6 years ago

Today, I called NAtionwide and was helped by Whittney. She answered my questions about my bill and was very professional. Please keep her on! God bless you! 

Business response:

Thank you so much for your kind words! 

Frequently asked questions about Nationwide Energy Partners

How is Nationwide Energy Partners rated?

Nationwide Energy Partners has a 3.9 star rating with 1,220 reviews. 

When is Nationwide Energy Partners open?

Nationwide Energy Partners is closed now. It will open at 8:00 a.m.