Nationwide Energy Partners

dianne h 

on BBB

4 years ago

I am an lady of 66 with health problems, also on SSI, very limited income, the sub division I live in changed over to NEP, I had no choice, I was on AEP who allows the PIPP program, now with NEP they will not offer this program, what is a person to do, they said i can go around to all those places that will pay my bill but I am not home bound, this is of no help to me at all, now with the stresses of my health, I have the stresses of getting my power shut off, with my limited payment, they cant offer any help to me 

Stephanie N 

on BBB

5 years ago

Lived in a 1,300 square foot apartment for 34 days and my energy bill is $545. Did not think this is something you would need to ask when looking for a new apartment but absolutely staying clear of any apartment complex with NEP as electric providers going forward. 

Jessica A 

on BBB

5 years ago

I called last week, I recently moved and didn't have access to my my mail box key yet, so i was unable to get my new account number and the amount due. I spoke with Dan who provided excellent customer service. He gave me my account number and payment due date. He even went as far as to providing me with more details so that I would be able to make my payment that was missed. He was helpful, caring, and empathetic to my needs. 

Jayme 

on BBB

6 years ago

Johna was very pleasant and helpful with my questions concerning my bill. 

Patrick 

on BBB

6 years ago

This is the absolute worst and most fraudulent company maybe in the entire nation. They simply purchase energy st wholesale prices and resell it at EXTREMELY INCREASED rates. They charge approximately 1.789x AEP. They have been brought before Ohio Supreme Court and won because they buy off politicans. DO NOT RENT FROM ANYWHERE USING THEM (LC is their biggest but Chelsea etc.) Public Utilities Commission of Ohio is working to classify them as a provider which will put them out of business. You ought to be ashamed of yourselve... read more

Ahmad E. 

on BBB

6 years ago

Very pleasant and easy experience with customer service, helped me promptly and the people I worked with over the phone all had high customer service skills. 

Melissa B. 

on BBB

6 years ago

Moved into a new apartment and had no choice but to use NEP....ok fine. I get that I am paying for some of my neighbors usage BUT this is NOT NEP's problem. It's the landlord conducting business. It's a business decision. If we owned the apartment community and we could save money on the community lights and water usage, we would do the same thing. I don't blame NEP, they are doing business so why is everyone so hateful to them? I called and spoke with Johnna and she was great! She was very kind, helpful and friendly. She he... read more

K.K. 

on BBB

6 years ago

Should be regulated like a Utility Company. Has a Innate Conflict of Interest. Astronomical Cost. Breach of Your Confidential Information. Has Conflict of Interest ----It Installs Energy-Wasting Infrastructure and Appliances with Low Consumer Ratings. Customer Service Disappears During Outage or Crisis. There are 4 main issues with this company. 1) Nationwide utility bill is 3-4x larger than I paid for the same-sized unit in other areas. 2) Nationwide shares information about your account with your Property Management. Privi... read more

claudia r. 

on BBB

6 years ago

Today, I called NAtionwide and was helped by Whittney. She answered my questions about my bill and was very professional. Please keep her on! God bless you!