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Navien, Inc
- Electronics
- Irvine, CA
About this business
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a Navien NPE 240A it worked great 4 years. Since then, horrible! Paid a plumber $500+ and it worked for about 4 to 6 weeks then started cutting off again. Get code ED12 all the time. Was once or twice a day now it cuts off during my shower. Also getting E438 code now. Bought all the stuff to flush it. Doesn’t help! Should not have to buy a new unit already. Not happy!
Business response:
Dear Mr. Ramsey, I am sorry to hear about your experience and we want to help. I believe I located your file, but I don't show any recent calls to Navien under your warranty. Can you confirm your serial number ends in 1065? It will be on the outside right of the unit. If correct, the unit is 7 years old and the last call we received from your plumber was on 9-17-2019. In order to request assistance from Navien's Technical Support team, we require that your plumber call us while on sight and ready to troubleshoot. We are open... read more
Both units that were replaced were defective. Multiple visits and labor costs over $3500 and this company doesn't want to cover it, even though it's been less than a year and still under warranty They offered us $1000.00 to go away??? YOU HAVE GOT TO BE KIDDING ME....DON'T GET A TANKLESS......EVER! BE AWARE!
Business response:
Dear Ms. Harlo, We are very sorry to hear about your experience. The manager over that department has been working with you today and a fair resolution was reached. If you would like to discuss this further, please reach out to her directly. Thank you Navien Customer Care Team
The quality of the tankless water heater is very bad, I had it replaced at Feb/2022 because the previous was broken under the warranty(Serial number:9544-20100210-2112).But the new one was broken again after 7 days it was installed. The worse thing was the NSS said it was his fault, then he didn't replace the broke parts for me. Navien has no control to them. So I have to pay another NSS to replace the fault parts. If the heater keeps broken, I can't afford to maintain it. That is too bad, avoid selecting this kind of produc... read more
Business response:
Dear Mr. Chen, I'm sorry to hear about your experience. I think we can assist you with this. Please send your labor bill to claims@navien.com and reference your unit serial number so that we can review it and see what we can do for you. Customer Care Team Navien, Inc
Lousy company, lousy customer service, and even worse products. My wife and I bought a new home which came with a Navien 240A tankless water heater already installed. Six months later the unit displayed an error code 060 which is a faulty Venturi dual switch. When I called Navien warranty department about a claim, I was told a certified contractor or plumber must diagnose the problem while speaking with a Navien technical support person on the phone. Ok, fine. I called my local plumber, he came over talked to Navien tech sup... read more
Business response:
Dear Mr. Gamble, I'm very sorry to hear about your experience. Thank you for taking the time to bring this to our attention. First and foremost, I am sorry for the customer service you received from our rep and I am looking into it to address it with that employee directly. I also want to clarify our Limited Labor Warranty coverage because unfortunately you received some misinformation. While it is true that Navien pays for a total of $150 for the repair, that number is calculated as: 1 hour travel time + 1 hour work time ... read more
I recently had a Navien NPE-240A2 installed at my home in April 2022. Since then, I have had nothing but problems with my unit. Within a few weeks of install, I started to get repeated error code 515-09 Abnormal PCB when I used the hot water and I had to unplug my unit and plug it back in every time to be able to get hot water. I called my installer who was nice to try his best to trouble shoot but he could not figure it out after coming to my house multiple times. I called tech support numerous times with mostly unhelpful i... read more
Business response:
Dear Mr. Thomas, We are sorry to hear about your experience. You should have received an email from our Customer Care Manager yesterday regarding your concerns. Please reply to her directly for any questions or concerns you have. Thank you, Customer Care Team Navien, Inc
Avoid this company at all costs. Not only is their product cheaply made, they make sure to not honor their warranty after the sale either. We had their NPE240A installed on our new construction home in 2019. By 2021 it had begun leaking and by early 2022 it was leaving large puddles on our basement floor. We had a plumber come out who got on the phone with Navien and told them that the unit was basically trashed inside, that there were cracks everywhere and it really was not reparable. He advised that we get a completely n... read more
Business response:
Dear Mr. Carpenter. I'm sorry to hear about your experience. We did look into this when we got a call a couple weeks ago, but unfortunately there is nothing we can do. The plumber refused to install the parts we diagnosed as needing replaced and demanded that we use the warranty to give him credit for a new unit. He felt the work was too difficult to do and it would take him hours to do. But this was a fairly straightforward repair that shouldn't have taken more than an hour to complete. Unfortunately, he refused to repair t... read more
Really regret buying from this company. We spent more than $1500 on a tankless water heater that stopped working properly in less than three months. Do your own research and don't believe the hype about this brand. They are not going to make it easy to get support when their unit fails.
Business response:
Dear Mr. Bavar, I'm sorry to hear about your experience. We assigned your issue to our Lead Technician Hieu and I understand that you both spoke earlier today. I hope he was able to resolve your concerns. If you have any additional questions, please contact my team and we will continue to assist you. Thank you, Customer Care 800-519-8794 option 3 Navien, Inc
Been battling back and forth trying to get hot water. The heat exchanger blew out the bottom and blew the screen cap off the exhaust. It’s under warranty but they are trying everything to get out of the warranty. They kept asking for different pictures. We sent 40 pictures. Then they wanted to talk to a contractor who was physically looking at and that still didn’t satisfy them. They say they will “call us back”. Next step is taking them to court after we get the fire Marshall out here because when it blew the propane smell ... read more
year old tankless water heater less than a year in use and heat exchanger is leaking. they wont send me a new one because a tech has to call. I pay for a tech to come out after being transferred 3 times and an hour waiting tech left! now im out $260 they wont send out the part! they sent me a pdf on things they need and its crazy they even want a water sample! they wont send out the part for liability reasons yet they ask me to go on my roof to take pics of the vents!! guess customers are too stupid to turn off a water valve... read more
Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.2 star rating with 1,213 reviews.
When is Navien, Inc open?
Navien, Inc is open now. It will close at 5:00 p.m.