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Navien, Inc
- Electronics
- Irvine, CA
About this business
About Navien, Inc Navien products are available in the United States and Canada through a selected network of wholesale distributors. Since 2006, Navien, Inc. has become one of the fastest-growing companies in the home comfort sector in North America, providing high-efficiency tankless water heaters, combi-boilers, and boilers. Navien's products possess state-of-the-art technology, high efficiency, and reliable quality. Navien has achieved international recognition for its sophisticated engineering and robust designs. Bac... read more
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently had a Navien NPE-240A2 installed at my home in April 2022. Since then, I have had nothing but problems with my unit. Within a few weeks of install, I started to get repeated error code 515-09 Abnormal PCB when I used the hot water and I had to unplug my unit and plug it back in every time to be able to get hot water. I called my installer who was nice to try his best to trouble shoot but he could not figure it out after coming to my house multiple times. I called tech support numerous times with mostly unhelpful i... read more
Avoid this company at all costs. Not only is their product cheaply made, they make sure to not honor their warranty after the sale either. We had their NPE240A installed on our new construction home in 2019. By 2021 it had begun leaking and by early 2022 it was leaving large puddles on our basement floor. We had a plumber come out who got on the phone with Navien and told them that the unit was basically trashed inside, that there were cracks everywhere and it really was not reparable. He advised that we get a completely n... read more
Really regret buying from this company. We spent more than $1500 on a tankless water heater that stopped working properly in less than three months. Do your own research and don't believe the hype about this brand. They are not going to make it easy to get support when their unit fails.
Been battling back and forth trying to get hot water. The heat exchanger blew out the bottom and blew the screen cap off the exhaust. It’s under warranty but they are trying everything to get out of the warranty. They kept asking for different pictures. We sent 40 pictures. Then they wanted to talk to a contractor who was physically looking at and that still didn’t satisfy them. They say they will “call us back”. Next step is taking them to court after we get the fire Marshall out here because when it blew the propane smell ... read more
year old tankless water heater less than a year in use and heat exchanger is leaking. they wont send me a new one because a tech has to call. I pay for a tech to come out after being transferred 3 times and an hour waiting tech left! now im out $260 they wont send out the part! they sent me a pdf on things they need and its crazy they even want a water sample! they wont send out the part for liability reasons yet they ask me to go on my roof to take pics of the vents!! guess customers are too stupid to turn off a water valve... read more
I would not recommend Navien, Inc, they will not support their customer & stand behind the product when you need help. Jeremy, a manager at Navien, says that it is company policy to only help licensed contractors although he admits they have no verification for contractors, they just take their word that they have a license. I have a more vested interest in protecting my home from damage than a contractor.
JUNK! When your tankless water heater breaks and is under warranty they will only send the part to a licensed plumber so you are then stuck paying the high dollar labor costs to have it replaced. Cheaper to buy the part yourself and replace. Customer service never answers the telephone so you get stuck chatting, sure that is related to everyone calling in to get faulty parts replaced. Too many other options for tankless water heater, I will never buy Navien!
My navien hot water heater breaks down at least once a year. I would not recommend this product until all the issues are worked out. Plus customer service has not been helpful. I only wish I read all the reviews below. Terrible product!
Disappointed in this product and service. NPE-240A purchased and installed July 2020. Already has problems. Navien service had my plumber on hold for 90 minutes for service (today 3/16/2022) before we had to cancel b/c of the on-hold time. The phone staffing is a major issue.
Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.3 star rating with 1,162 reviews.
When is Navien, Inc open?
Navien, Inc is closed now. It will open at 8:00 a.m.