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Navien, Inc
- Electronics
- Irvine, CA
About this business
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely noisy. (Navien NHB-055)
Business response:
Dear Ms. Gloor, Our techs should be able to help your plumber figure that out. Please have your plumber call our Technical Support team at 800-519-8794 x 2 while they are in front of the unit and ready to troubleshoot with us. Thank you Navien Customer Care Team
I have had two Navien combi boilers installed in my home. One installed around 10 years ago by a licensed plumber. It was nothing but trouble. Shutting down, gas leaks, water leaks, noise. Navien says it was installed incorrectly and the plumber insisted it was installed properly and the boiler was defective. Second one installed three years ago by yet another licensed plumber. More problems … Noise, shutting down. Finally last week it stopped producing hot water. I called a third licensed plumber and they say it needs many... read more
We had a Navien Tankless Water Heater installed in our house 3 years ago. August 27, 2022 it quit working. After 5 weeks of emails back and forth between Navien and myself/the plumber we finally received a new heat exchanger. It was installed today October 4, 2022 and the system worked long enough for one shower and quit. The plumber returned and was able to get it working again and this time it worked long enough to clean one sink of dishes. We are getting error code E407. There are parts that were not replaced inside of t... read more
Business response:
Dear Ms. Severt, Thank you for reaching out. I'm sorry to hear about your experience. I was able to locate your file and I see we have an email address for you, so we will have our Customer Care Manager reach out to you to further resolve this. Thank you, Navien Customer Care Team
their "tech" Cody is as incompetent as he is rude. he hung up on me 2x. he was not able to resolve the issue with this tank. do not buy navien
Business response:
Dear Mr. Snyder, thank you for sharing your experience with us, I'm sorry it wasn't a good one. We do not have any employees named Cody, but I want to look into this further. Can you provide us with your serial number and a contact email or phone number so that we can have someone from our Customer Care Team reach out to you?
I inherited a Navien 240A when we bought our house. We called a plumber who to make a long story shot gave bad info. I called Navien and tech support confirmed my suspicion. We brought in a second plumber, who confirmed what Navien said but then told me because someone else had opened the unit, he could not repair it. I called Navien back and was told they do not offer support to owners. With no options, I returned to the unit and found it just had to be manually rebooted. Bureaucracy at its finest ruins another company.
Business response:
Dear Mr. Morrill, Thank you for taking the time to share your experience. I am sorry to hear it was a bumpy one and I would like to offer some additional information that I feel would be helpful. It's true that Navien does not perform or offer any in-field service for the units. We also can't do any troubleshooting over the phone with you for safety reasons, as these are complicated pieces of machinery that require an experienced hand. Service is typically done by the installer, but can be performed by any licensed plum... read more
I have a Navien NPE 240A it worked great 4 years. Since then, horrible! Paid a plumber $500+ and it worked for about 4 to 6 weeks then started cutting off again. Get code ED12 all the time. Was once or twice a day now it cuts off during my shower. Also getting E438 code now. Bought all the stuff to flush it. Doesn’t help! Should not have to buy a new unit already. Not happy!
Business response:
Dear Mr. Ramsey, I am sorry to hear about your experience and we want to help. I believe I located your file, but I don't show any recent calls to Navien under your warranty. Can you confirm your serial number ends in 1065? It will be on the outside right of the unit. If correct, the unit is 7 years old and the last call we received from your plumber was on 9-17-2019. In order to request assistance from Navien's Technical Support team, we require that your plumber call us while on sight and ready to troubleshoot. We are open... read more
Both units that were replaced were defective. Multiple visits and labor costs over $3500 and this company doesn't want to cover it, even though it's been less than a year and still under warranty They offered us $1000.00 to go away??? YOU HAVE GOT TO BE KIDDING ME....DON'T GET A TANKLESS......EVER! BE AWARE!
Business response:
Dear Ms. Harlo, We are very sorry to hear about your experience. The manager over that department has been working with you today and a fair resolution was reached. If you would like to discuss this further, please reach out to her directly. Thank you Navien Customer Care Team
The quality of the tankless water heater is very bad, I had it replaced at Feb/2022 because the previous was broken under the warranty(Serial number:9544-20100210-2112).But the new one was broken again after 7 days it was installed. The worse thing was the NSS said it was his fault, then he didn't replace the broke parts for me. Navien has no control to them. So I have to pay another NSS to replace the fault parts. If the heater keeps broken, I can't afford to maintain it. That is too bad, avoid selecting this kind of produc... read more
Business response:
Dear Mr. Chen, I'm sorry to hear about your experience. I think we can assist you with this. Please send your labor bill to claims@navien.com and reference your unit serial number so that we can review it and see what we can do for you. Customer Care Team Navien, Inc
Lousy company, lousy customer service, and even worse products. My wife and I bought a new home which came with a Navien 240A tankless water heater already installed. Six months later the unit displayed an error code 060 which is a faulty Venturi dual switch. When I called Navien warranty department about a claim, I was told a certified contractor or plumber must diagnose the problem while speaking with a Navien technical support person on the phone. Ok, fine. I called my local plumber, he came over talked to Navien tech sup... read more
Business response:
Dear Mr. Gamble, I'm very sorry to hear about your experience. Thank you for taking the time to bring this to our attention. First and foremost, I am sorry for the customer service you received from our rep and I am looking into it to address it with that employee directly. I also want to clarify our Limited Labor Warranty coverage because unfortunately you received some misinformation. While it is true that Navien pays for a total of $150 for the repair, that number is calculated as: 1 hour travel time + 1 hour work time ... read more
Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.3 star rating with 1,165 reviews.
When is Navien, Inc open?
Navien, Inc is closed now. It will open tomorrow at 8:00 a.m.