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Navien, Inc
- Electronics
- Irvine, CA
About this business
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I strongly discourage you from purchasing a Navien, Inc tankless hot water heater. We have had hot water for less than 15min since our was installed three weeks ago. Our plumber has done everything to work with the manufacture who will not replace the unit. We’ve all together sat on IT support calls for hours, we’ve tested the propane service and replaced the motherboard. This unit is JUNK, furthermore, this company does not at all stand behind their products. This manufacturer has cost our small business plumber hours (... read more
Business response:
Dear Ms. Key, I very sorry to hear about your experience and I want to look into this further. If you can please provide your 15-16 digit serial number located on the outside right of the unit, I will review your file and get back to you as soon as possible. Or, you can reach out to us directly at 800-519-8794 x 2 for my team Customer Care. Thank you Navien Customer Care Team.
Terrible company. Doesn’t stand by their products.
Plumber is on their SEVENTH visit this month troubleshooting check valve issues. Navien is refusing replacement. May have to take them to small claims to get money back for a $5k water heater that didn’t last 9 months.
Business response:
Dear Mr. Egger, Thank you for taking the time to share your experience with us. I'm sorry to hear you're having so much trouble. I was able to locate your file and I see you spoke with a supervisor in Technical Support yesterday and you both discussed the concerns you have at length. I see he provided parts to your contractor and specified the exact next troubleshooting steps that need to be completed in order to fully determine if the issue is happening inside the unit, or elsewhere in the plumbing of the home. I see everyt... read more
Extremely disappointed. This company does not honor warranty, I moved in few weeks ago to brand new house and water heater has issues. I want a total replacement and Navies is not responding.
Business response:
Dear Ms. Gartland, I understand you want a new unit, but we can't do that without a diagnosis first. Again, these are complicated pieces of machinery using gas, electricity, and water. The issue could be with the unit, the installation, or something else completely. In order for us to get to the bottom of it, we require a licensed professional is on site and contact's our Technical Support team at 800-519-8794 x 2. Thank you Navien Customer Care Team
Extremely noisy. (Navien NHB-055)
Business response:
Dear Ms. Gloor, Our techs should be able to help your plumber figure that out. Please have your plumber call our Technical Support team at 800-519-8794 x 2 while they are in front of the unit and ready to troubleshoot with us. Thank you Navien Customer Care Team
I have had two Navien combi boilers installed in my home. One installed around 10 years ago by a licensed plumber. It was nothing but trouble. Shutting down, gas leaks, water leaks, noise. Navien says it was installed incorrectly and the plumber insisted it was installed properly and the boiler was defective. Second one installed three years ago by yet another licensed plumber. More problems … Noise, shutting down. Finally last week it stopped producing hot water. I called a third licensed plumber and they say it needs many... read more
We had a Navien Tankless Water Heater installed in our house 3 years ago. August 27, 2022 it quit working. After 5 weeks of emails back and forth between Navien and myself/the plumber we finally received a new heat exchanger. It was installed today October 4, 2022 and the system worked long enough for one shower and quit. The plumber returned and was able to get it working again and this time it worked long enough to clean one sink of dishes. We are getting error code E407. There are parts that were not replaced inside of t... read more
Business response:
Dear Ms. Severt, Thank you for reaching out. I'm sorry to hear about your experience. I was able to locate your file and I see we have an email address for you, so we will have our Customer Care Manager reach out to you to further resolve this. Thank you, Navien Customer Care Team
their "tech" Cody is as incompetent as he is rude. he hung up on me 2x. he was not able to resolve the issue with this tank. do not buy navien
Business response:
Dear Mr. Snyder, thank you for sharing your experience with us, I'm sorry it wasn't a good one. We do not have any employees named Cody, but I want to look into this further. Can you provide us with your serial number and a contact email or phone number so that we can have someone from our Customer Care Team reach out to you?
I inherited a Navien 240A when we bought our house. We called a plumber who to make a long story shot gave bad info. I called Navien and tech support confirmed my suspicion. We brought in a second plumber, who confirmed what Navien said but then told me because someone else had opened the unit, he could not repair it. I called Navien back and was told they do not offer support to owners. With no options, I returned to the unit and found it just had to be manually rebooted. Bureaucracy at its finest ruins another company.
Business response:
Dear Mr. Morrill, Thank you for taking the time to share your experience. I am sorry to hear it was a bumpy one and I would like to offer some additional information that I feel would be helpful. It's true that Navien does not perform or offer any in-field service for the units. We also can't do any troubleshooting over the phone with you for safety reasons, as these are complicated pieces of machinery that require an experienced hand. Service is typically done by the installer, but can be performed by any licensed plum... read more
Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.2 star rating with 1,213 reviews.
When is Navien, Inc open?
Navien, Inc is closed now. It will open at 8:00 a.m.