Northeast Indiana Veterinary Emergency & Specialty Hospital

4.3

Emergency Pet Hospital
Fort Wayne, IN

About this business

Healthcare Emergency Pet Hospital

Location details

5818 Maplecrest Road, Fort Wayne, IN, 46835, United States

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4.32,877 reviews

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Jasmine Stephens

9 years ago

We brought our Maltese/tea cup chihuahua in because our vet said she needed fluids after she had seen them. she was admitted Friday and the doctor said from looking at her she was determined that it was something with her uterus (we had seen our vet 45 minutes before this and knew what the problem was) The staff was SO rude and acted as though we were annoying by asking questions about our dogs vitals. the front desk girl rolled her eyes when we asked for vitals before leaving for the night. we called everyday, multiple time... read more

Business response:

We honestly value your feedback and are saddened to hear about your negative experience and by the loss of Aggie. Thank you for speaking with us on Tuesday and as discussed, we will be following up by the end of the week.

Melissa Primm Hatfield

9 years ago

They are great in the middle of the night. The desk personal need to start using the paging system. They tend to be very unorganized and take very long to do anything.

Business response:

Thank you for the feedback Melissa. While we’re glad we could be there for and Ailsa when you needed us, I’m very sorry the reception staff did not convey confidence. We will take your feedback and use it to improve our staff training and coaching. Our team is committed to improving where we can in order to deliver the best care for you and your pets. If you’d like to provide more details on your experience, please call our office and ask to speak with the office manager. Our goal is to give you a better experience next time... read more

Jody Leighty

9 years ago

My dog was hurt on Sunday. Took her to this emergency clinic. I would assume that there main animals are. That they take care of. Would be cats and dogs. The sign says emergency on it. I didn't exspect an all mighty miracle. I did assume that they would be prepared for most anything involving cats and dogs. I was told by vet that they didn't have the tools to remove a tooth. They Said they could put here under and look at it. But that was about it. I was told. I was better off trying to take her to my own vet tomorrow. So ... read more

Business response:

Hi Jody, thank you for your feedback. Our facility is a progressive emergency & specialty hospital equipped to deal with many advanced injuries and conditions. We are dedicated to providing the high quality care for our patients. In the case of your Pebbles, most people don’t understand that a broken or fractured tooth actually requires a surgical procedure to remove the tooth and prevent major infection. Additionally, because the tooth is so painful—most pets will require some time of sedition in order for the doctor to ful... read more

Whitney O'Brien

10 years ago

Took my dog here to get exam since our vet was closed for the weekend. Staff was very rude, they didn't seem busy for a Saturday and when we waited forever to get blood pressure and exam done I confronted one of the nurses about what was taking so long. She was very rude with her response and told me she had other things to get done.

Business response:

Hi Whitney, thank you for your feedback. It is our number one goal to provide exceptional veterinary care as well as excellent customer service, so we are sad to hear this was not the case for you. We know our clients’ time is valuable and do our best to see each patient in an efficient and effective time frame, however, as an emergency facility, there are inevitable and unforeseen delays that sometimes occur. When this is the case, we try our best to communicate this with our clients and it seems like there may have been a ... read more

Whitney OBrien

10 years ago

Kandee Lynn

10 years ago

This place is a joke. Money hungry people. If you can't afford to pay up front, don't bother. They would just as soon watch your pet die in the lobby. They refuse to let you watch them "treat" your pet because they are horrible to them behind the scenes. They took my rat back in the back and brought him out bleeding from the eyes nose and ears. They tried to put him to sleep by jabbing a needle in his heart with no anesthesia. They missed and he suffered for 15 minutes before he actually died. And he died alone on a cold tab... read more

Cindy Leonhardt

10 years ago

My dog was very ill. We went to our vet on a saturday. Was unsure the issue, he seemed to get worse so we took him the er the next day. Total scam!!! The vet did x-rays and said she had no idea what is wrong but it looked pretty serious. She wanted to do "exploratory surgery". We were crushed as she made it seem this surgery was our only option or he could die. They came back with an estimated bill total of 4100. We took our dog home for the night and saw our vet the next day and he said there is absolutely no need for surge... read more

Dylan Williams

10 years ago

Wouldn't go there again terrible service very slow

Keiki Vasquez

10 years ago

First and foremost, this pathetic excuse of a hospital is all for the money. I URGE EVERYONE TO AVOID THESE SCAMMERS. They're prices don' even make sense! My 5 year old cat was struck by a car and these people REFUSED to treat him unless we paid up front. I AM A 17 YEAR OLD HIGHSCHOOL STUDENT WHO OBVIOUSLY DOES NOT HAVE A CREDIT CARD NOR DO I HAVE 270 dollars for an Xray, especially after paying $135 for them to tell me (obviously) that his legs were broken!!!!!!! they wouldnt even accept a payment plan to pay over time, and... read more