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Northeast Indiana Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- Fort Wayne, IN
About this business
Location details
5818 Maplecrest Road, Fort Wayne, IN, 46835, United States
Get directionsI am HIGHLY unsatisfied with the services this place offers (or should I say refuses to offer unless u have $) I have FIVE cats suffering tonight while myself and my 2 daughters sit up by their sides while they have seizures and other reactions to the flea treatment we did yesterday afternoon. I can not believe that a place that is SUPPOSE to be there for our furbabies in time of need refuses to help unless u pay up front!! This is just ridiculous! ����
Wow. The vet was amazing when we finally got to see her. But wrongly overpriced with an incredibly long wait.
Wow. The vet was amazing when we finally got to see her. But wrongly overpriced with an incredibly long wait.
If you care anything about your pets, don't take them here. Worst mistake we made. My 15 year old baby girl was diagnosed with cancer of the larynx. They said that there was nothing that could be done to save her, but a procedure which would buy her some time. He said 3-6 months atleast. So trying to hold onto her for as long as possible and also wanting to give her quality of life we opted to do it to limit her suffering, until the day came that we would have to put her to sleep. To make a long story short, she only lived 1... read more
Business response:
Jennifer, we know how hard it is to say goodbye a beloved pet and are sincerely sorry for your loss. After Kelly May’s passing 2 months ago, our managing veterinarian spoke with your parents and discussed everything in great detail. However, if they still wish to discuss anything further, please contact the hospital and our practice manager would be happy to address your concerns offline.
They are to slow coming in to look at my dog. They need to speed it up.
I will never take any of my animals here again. Instead of being up front and calm about my pets needs they were playing dr. House looking at everything but what was wrong with her. After what my vet said should be an over night and them saying she just needs to eat to send her home...I go to see her the best and obvious choice was to let her go. Should have know this was going to be bad when front desk was slamming everything around and acting hectic and doctor would answer part of questions and hurry out door like shed bee... read more
Business response:
Hi Rosie. We are sincerely sorry for the loss of Aggie and are working hard to communicate with you and your family to address the situation. We take this feedback seriously and will work hard to ensure it does not happen in the future.
We brought our Maltese/tea cup chihuahua in because our vet said she needed fluids after she had seen them. she was admitted Friday and the doctor said from looking at her she was determined that it was something with her uterus (we had seen our vet 45 minutes before this and knew what the problem was) The staff was SO rude and acted as though we were annoying by asking questions about our dogs vitals. the front desk girl rolled her eyes when we asked for vitals before leaving for the night. we called everyday, multiple time... read more
Business response:
We honestly value your feedback and are saddened to hear about your negative experience and by the loss of Aggie. Thank you for speaking with us on Tuesday and as discussed, we will be following up by the end of the week.
They are great in the middle of the night. The desk personal need to start using the paging system. They tend to be very unorganized and take very long to do anything.
Business response:
Thank you for the feedback Melissa. While we’re glad we could be there for and Ailsa when you needed us, I’m very sorry the reception staff did not convey confidence. We will take your feedback and use it to improve our staff training and coaching. Our team is committed to improving where we can in order to deliver the best care for you and your pets. If you’d like to provide more details on your experience, please call our office and ask to speak with the office manager. Our goal is to give you a better experience next time... read more
Frequently asked questions about Northeast Indiana Veterinary Emergency & Specialty Hospital
How is Northeast Indiana Veterinary Emergency & Specialty Hospital rated?
Northeast Indiana Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 2,942 reviews.
When is Northeast Indiana Veterinary Emergency & Specialty Hospital open?
Northeast Indiana Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.