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Northeast Indiana Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- Fort Wayne, IN
About this business
Location details
5818 Maplecrest Road, Fort Wayne, IN, 46835, United States
Get directionsIt started out well. They took us straight in. First they explained that it would cost $149.00 to have the doctor examine him and if they did anything else it would be more. The assistant came and looked at our dog, took some ear samples and said the doctor would be in in a few minutes . The doctor comes and tells us she will need to take our dog in the back to examine him. What? Why? We ask. She says so he can be muzzled and she would have help to hold him. What? We can help you hold him, if it is needed. Everywhere el... read more
Business response:
Alethea, we are very sorry to hear about your recent experience. Not only are we always trying to improve our client service but we often pride ourselves on being able to manage emergency cases faster than our human emergency hospitals. I appreciate you speaking on the phone with our management team regarding your visit. Your feedback was very valuable and I promise you we will continue to lower our wait times and improve our client service. We hope that you will give us another opportunity to demonstrate this in the future.
Took my Maltese in Sunday morning due to chronic ear infections to get her started on meds before it got worse. The techs were very nice and listened to me. When the vet Dr. Matthews came in I was less than impressed. He barely looked at my dog and when he tried to touch her ear she yelped and growled because it hurt and was insistent she was going to bite "his finger off" so he didn't even try to actually look at her again. The techs actually handled her and saw she would growl and yelp but she meant no harm. Dr. Matthews... read more
I am HIGHLY unsatisfied with the services this place offers (or should I say refuses to offer unless u have $) I have FIVE cats suffering tonight while myself and my 2 daughters sit up by their sides while they have seizures and other reactions to the flea treatment we did yesterday afternoon. I can not believe that a place that is SUPPOSE to be there for our furbabies in time of need refuses to help unless u pay up front!! This is just ridiculous! ����
Wow. The vet was amazing when we finally got to see her. But wrongly overpriced with an incredibly long wait.
Wow. The vet was amazing when we finally got to see her. But wrongly overpriced with an incredibly long wait.
If you care anything about your pets, don't take them here. Worst mistake we made. My 15 year old baby girl was diagnosed with cancer of the larynx. They said that there was nothing that could be done to save her, but a procedure which would buy her some time. He said 3-6 months atleast. So trying to hold onto her for as long as possible and also wanting to give her quality of life we opted to do it to limit her suffering, until the day came that we would have to put her to sleep. To make a long story short, she only lived 1... read more
Business response:
Jennifer, we know how hard it is to say goodbye a beloved pet and are sincerely sorry for your loss. After Kelly May’s passing 2 months ago, our managing veterinarian spoke with your parents and discussed everything in great detail. However, if they still wish to discuss anything further, please contact the hospital and our practice manager would be happy to address your concerns offline.
They are to slow coming in to look at my dog. They need to speed it up.
I will never take any of my animals here again. Instead of being up front and calm about my pets needs they were playing dr. House looking at everything but what was wrong with her. After what my vet said should be an over night and them saying she just needs to eat to send her home...I go to see her the best and obvious choice was to let her go. Should have know this was going to be bad when front desk was slamming everything around and acting hectic and doctor would answer part of questions and hurry out door like shed bee... read more
Business response:
Hi Rosie. We are sincerely sorry for the loss of Aggie and are working hard to communicate with you and your family to address the situation. We take this feedback seriously and will work hard to ensure it does not happen in the future.
Frequently asked questions about Northeast Indiana Veterinary Emergency & Specialty Hospital
How is Northeast Indiana Veterinary Emergency & Specialty Hospital rated?
Northeast Indiana Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 2,877 reviews.
When is Northeast Indiana Veterinary Emergency & Specialty Hospital open?
Northeast Indiana Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.