This profile has been claimed by the business owner or representative.
Northeast Indiana Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- Fort Wayne, IN
About this business
Location details
5818 Maplecrest Road, Fort Wayne, IN, 46835, United States
Get directionsMy wife and I took our puppy here last Sunday because he had stopped eating and being himself, he was diagnosed with parvo and they told us that to have him given treatment it was going to cost 3500 with 1500 upfront and 2000 on pickup, so we asked if there was anything we could do at home because we didnt have 1500 on us at the moment and were told no but we could save him the suffering and have him euthanized. Told them we were just going to take him home and find another vet that could work with us on payments Monday mo... read more
Business response:
David, unfortunately, Parvo-viral enteritis remains a deadly illness that can be very costly to treat effectively. As with many sick pets, multiple treatment options are often discussed to provide as many viable options for owners as possible and given the potential severity of parvo-viral disease, we always offer a hospitalized treatment plan. In your case, we offered a hospitalized treatment plan and an outpatient treatment plan. After review of both options were declined, there was not much more we could do without approv... read more
The woman that answered the phone tonight couldn't have been less compassionate and helpful. She was only concerned with telling me prices. So rude and didn't care at all. My cat is fine by the way thanks for nothing.
Business response:
Brittany, thank you for bringing this to our attention. We would greatly appreciate you giving us a call at your earliest convenience and asking to speak with Andrea, our practice manager, as we take this feedback very seriously. We look forward to hearing from you and can assure you that we will work hard to address any necessary staff training improvements and customer service with our team!
As much as I know a business needs money to survive, this place seems totally worried about getting it and less about actually caring for the "Pet". From the moment you step in there it is all about the $$$$. The "Dr." who says, "His abdomen is really tender", takes him back for a few X-rays.......and doesn't even X-ray his abdomen (just to make sure). They then tried to sell me on some Glucosamine mix (which was way expensive considering you can buy it OTC). When i didn't want it she tried to SELL me on it. Total bill 686.0... read more
Terrible place. Holding a sick and dying cat hostage for money. Nothing but a bunch of greedy, uncaring, sorry excuses for vets. I pray none of our other animals get so sick again that they have to die in an awful place like that, taken away from the ones who love them by people trying to squeeze the owner of all they're worth.
Business response:
Alexandra, we are very sorry to hear about your experience and attempted to contact you to address your concerns. Unfortunately we were unable to identify you as a client, given the name posting the review. We’d appreciate the opportunity to learn more about your visit and what happened. Please give us a call at your earliest convenience and ask to speak with our practice manager, as we do take this feedback very seriously.
We have taken several of our pets to this place over the past several years. At one point we spent $6,000 on a pet that ended up passing away. I guess my biggest problem is the charges in the fees. I remember at one time it was only $85 to have the dr. Look at the pet and now it's $145! Everyone is out there everybody take care of their pets but how in God's name can places like this justify their prices when it comes to seeking help with a pet. The prices are outrageous but they get away with it because they know people are... read more
Business response:
Mrs. Walden-Shively, thank you for speaking with our managing Doctor on the phone. We value your feedback and appreciate the opportunity to address your concerns. We always try to balance the cost of our care with appropriate medical treatment for every emergency. While we are limited on our ability to significantly lower the cost of emergency services, the compassion and commitment to your pet's care will always be available. As discussed, we offered to recheck Gizmo if you have any more concerns. Given that he seems to be ... read more
We had a really horrible experience with this place. We took our dog there after hours after he had broken his leg from a car accident. They refused to treat his leg so we could take him home, loaded him up on drugs where he was shaking and then refused to allow us to take our dog home and forced my husband into agreeing to put the dog to sleep even though he was visibly functional and attentive aside from his broken leg. They then charged us close to $300 before they would allow us to leave with our dead dog after not do... read more
We had a really horrible experience with this place. We took our dog there after hours after he had broken his leg from a car accident. They refused to treat his leg so we could take him home, loaded him up on drugs where he was shaking and then refused to allow us to take our dog home and forced my husband into agreeing to put the dog to sleep even though he was visibly functional and attentive aside from his broken leg. They then charged us close to $300 before they would allow us to leave with our dead dog after not do... read more
It started out well. They took us straight in. First they explained that it would cost $149.00 to have the doctor examine him and if they did anything else it would be more. The assistant came and looked at our dog, took some ear samples and said the doctor would be in in a few minutes . The doctor comes and tells us she will need to take our dog in the back to examine him. What? Why? We ask. She says so he can be muzzled and she would have help to hold him. What? We can help you hold him, if it is needed. Everywhere el... read more
Business response:
Alethea, we are very sorry to hear about your recent experience. Not only are we always trying to improve our client service but we often pride ourselves on being able to manage emergency cases faster than our human emergency hospitals. I appreciate you speaking on the phone with our management team regarding your visit. Your feedback was very valuable and I promise you we will continue to lower our wait times and improve our client service. We hope that you will give us another opportunity to demonstrate this in the future.
Took my Maltese in Sunday morning due to chronic ear infections to get her started on meds before it got worse. The techs were very nice and listened to me. When the vet Dr. Matthews came in I was less than impressed. He barely looked at my dog and when he tried to touch her ear she yelped and growled because it hurt and was insistent she was going to bite "his finger off" so he didn't even try to actually look at her again. The techs actually handled her and saw she would growl and yelp but she meant no harm. Dr. Matthews... read more
Frequently asked questions about Northeast Indiana Veterinary Emergency & Specialty Hospital
How is Northeast Indiana Veterinary Emergency & Specialty Hospital rated?
Northeast Indiana Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 2,942 reviews.
When is Northeast Indiana Veterinary Emergency & Specialty Hospital open?
Northeast Indiana Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.