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Paychex
- Payroll Services
- Rochester, NY
About this business
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I can leave a zero stars I would. They were our payroll company, and we found out that they didnt pay our taxes a few years ago. I called up and spoke to ***** who was so rude and kept telling me that did I know how many years ago that was- Like who cares your company didnt do their job. supposedly he told me he would contact a supervisor to look into this. We didnt hear back so I called again and spoke to ****** who was also rude and he told me that he would put in a ticket for a supervior to call me. Still nothing then ... read more
Business response:
We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email ********************************** with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.
Paychex loves to funnel employees of companies using paychex through their chat function to "resolve" issues. I have wasted hours of my time attempting to get support from these agents who appear to be some kind of LLM-based chatbot or only have access to a limited number of text options. The issues are never resolved, information from previous conversations aren't carried over to save time, and they always end up sending me back to my employer to answer a question my employer does not and cannot provide. Deeply frustrating ... read more
Business response:
We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email ********************************** with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you.
My name is ***** ***** owner of **************************** this is the worst service I have ever had from any company they messed up my taxes my employees taxes did not pay my 941 taxes and was taking money out of employees checks and not paying employees please stay away from this company complete Riff Off
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Our company had a horrendous experience with PayChex payroll through this office. Our "dedicated specialist" never returned a phone call or email, instead we were bounced to different "specialists" each time, creating no consistency or accountability. When we finally got fed up and left their services, they closed our account without issuing a final paycheck to our intern. They had to reopen and reclose the account, but someone was incompetent enough not to reclose the account in a timely fashion causing another month of pay... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
If I could leave zero stars I would! ******** customer service, payroll was canceled for no reason, no one has answers and they keep deducting money from my account. They tell you to email them yet it takes days upon days for a response and customer service tells you the complete opposite of what my ***** says. Far too expensive for such a lack of service! Wouldn't recommend to anyone!
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
We used Paychex ******************* to pay our nanny. When it was time to move our little one into preschool, we cancelled our payroll service and apparently checked the wrong box and rather than helping us to file year end taxes, they completely nuked our account. I can't login to get relevant documents. It's like they assume a customer that cancels their service will never come back. Maybe they're onto something. With such a poor customer experience, why would anyone return. If we ever need payroll services again in the fu... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
We stopped using Paycor and they still charged for services. They received money for services not rendered.
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
AVOID PAYCHEX AT ALL COSTS. Our experience with Paychex has been deeply disappointing and led us to terminate our relationship with them after years of ongoing issues. Throughout our time as a client, we encountered persistent problems with customer serviceresponses were slow or nonexistent, and when we did receive replies, they often created more confusion by deflecting responsibility or directing us to yet another department. Simple questions frequently turned into long, unresolved chains of communication with no clear acc... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
I work in a small deli in ****** ga. *********** use Paychex flex for payroll. I went in on the 20th to change my banking information and the app at first let me update my banking information in English. On 5/21/26 the the English version was removed and replaced with Spanish version. I am a African American so I would never sign my information in Spanish. I tried to correct it but each time it changed it to Spanish. My employer tried and they would not allow me to correct the form. Also my employer try to correct it they wo... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 380 reviews.
When is Paychex open?
Paychex is open now. It will close at 5:00 p.m.