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Paychex
- Payroll Services
- Rochester, NY
About this business
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with Paychex has been an absolute nightmare. Customer support is practically nonexistent, and what should have been a simple issue turned into months and months of pointless emails. Every response comes from a different person or department, and the answers constantly contradict each other. No one seems to take ownership or know what is actually happening.They opened a **** account on my behalf that I never needed, and even after the state confirmed it was closed, Paychex still hasnt resolved it properly on the... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Absolutely terrible service! I have been trying to take a personal loan from my 401K for two months! Finally they emailed me the application due to system errors and the option not being available on their website. They told me that once I filled out and faxed back the application they would escalate it and I would have my payment within that week. I faxed everything on April 30th and today is May 13th and still nothing. Everytime I call the call center they tell me the funds will be deposited the next day. Today I called as... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
I have paid for my W2 and W3 but paycheck refuses to email them
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
They did not do me any good. I never received the card with my name on it until other one got misplaced So that card was the one used and they are not very good business
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
The company I work for uses for payroll and our *** account. I filed for reimbursement on my fsa card March 8th. Uploaded receipts and it was approved and paid, withdrawn from my account. A week and a half later still no word or money arrived. Was told by phone representative that a check was not mailed to me bc address input with apt # on same line as street and company admin needs to call and fix. Check mailed to employer(who did not receive at this time) cant be fixed by me. I asked why it wasnt direct deposited. I put a ... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
I strongly advise other businesses to avoid Paycor.During onboarding, I was explicitly told, both verbally and in writing, that Paycor would handle my taxes and workers compensation so I could focus on running my business. I confirmed this multiple times and was repeatedly told everything was all set. This was not true.Paycor failed to run my taxes, and I only discovered the issue after receiving a notice from the state. Even then, they failed to fully correct the problem and did not handle unemployment taxes. I was also tol... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Paychex is a bad company who has terrible customer service and refuses to corrected w -2 form. They issued me the wrong W -2 at the beginning of the year. They sent out another one which was still wrong. Now they have stopped all communication with me regarding this simple matter of correction I would go somewhere else for my payroll services I have 7 people involved in a simple process and nobody communicates with me in order to get this problem resolved. I have to get the *** involved in order to get them to fix my incorre... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Terrible Support and NO service. I am not sure how such a firm can be in business. Charged annual fees even though we were promised we will NEVER be charged that when we signed up. They are only good at SELLING ALL KINDs of additional junk other than what we expected of them (payroll). Glad we still have a few ADP payrolls and working to migrate the rest of the 8 payrolls to ADP. We operate in a few states but Paychex is the ONLY vendor among 400+ vendors which still is unable to communicate with us through our office email ... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
We have been extremely disappointed with our experience using Paycor for EDI benefits feeds. The setup took nearly five months and cost $1,500, which meant half of our benefit year was already over before anything was even working. That completely defeats the purpose of having an automated feed in the first place.What has been most frustrating is that customer service has no ability to actually help or escalate the issue. You simply wait, follow up, and get no real answers while your team and employees are the ones dealing w... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 380 reviews.
When is Paychex open?
Paychex is open now. It will close at 5:00 p.m.