Paychex

Christina B 

on BBB

3 months ago

If I could leave a negative star review I would. On the week of 05/12/2025 Shamaria J****** ran our payroll. She inputted an employee's hours as OVER 496 hours instead of 49.67 hours. This has caused a whole bunch of issues including them FREEZING OUR ACCOUNT leaving us UNABLE to submit our payroll for this week. They still expect us to pay the taxes on the WRONG PAYROLL that was originally done by Shamaria J******. A lovely girl helped us on 05/13/25 to rectify and fix it. But now over the Memorial Day weekend we got a call... read more

Eduardo V 

on BBB

4 months ago

This is the worst payroll company I have ever worked for. Their system is not intuitive, if you make a mistake, like we did, you will end up paying fees even if you caught your mistake on time and called Paychex to correct your mistake, they will tell you that your problem is fixed but no, they will collect the money from you incorrect payroll, deposit those funds to your employees or 1099s, then they will attempt to retrieve those funds from them and deposit the funds back to you. They ended up putting our account on hold, ... read more

Joshua G 

on BBB

4 months ago

Paychex is by far, the WORST company I have ever used for Payroll and 401k services. Their level of customer service can be beat by any other company. They have dozens of departments, and it usually takes 45-60 minutes just to talk to someone, and then they will transfer you 2 more times just to get to where you need to be. When faced with the option to use this company, RUN to any other provider. This company does not care about you. 

Katherine H 

on BBB

5 months ago

They are Withholding my 401K 3 months after leaving the company. I have made many attempts to collect and every phone call I make, I am lied too. This is the worst customer service I have ever had. Then they just sent me a letter saying I can get it but now it is $200 less than it was when I left. DO NOT WORK AT ANY COMPANY THAT USES THEM. I am sure it is illegal to keep money that is mine. Stay tuned.... Still fighting 

Jennifer H 

on BBB

5 months ago

Paychex and Paychex Insurance company are the worst! We had one employee who worked for us for 3 1/2 weeks. We were on a pay as you go - based on hours worked. Now the company wants to charge us almost $1,700.00 post audit, even though they knew we had one employee for 3 1/2 weeks. The auditor, first initial, N - was the worst to deal with; rude and surly. When I contacted my rep, first initial S at Paychex Inc. I was told that he doesn't deal Paychex Insurance. We canceled our relationship with Paychex in December 2024 only... read more

Justin S 

on BBB

5 months ago

WORST WORST WORST customer service EVER! I don't normally leave reviews, but I have spent 5 hours, 9 attempts with different agents to change my phone number and every single one of them was useless and they just disconnect and leave you there. Why is it that my bank can change my number over the phone with three pieces of information. If you verified the account with me after answering your STUPID questions, you should be able to say. Thank you for verifying your account, what would you like to update your number to, then s... read more

Bob L 

on BBB

5 months ago

Horrible Experience. We ran a payroll that was to be dated 2/14/25. It was called in to them 2/10/25. On 2/10/25 we discovered they dated it 2/21/25. We emailed them and asked them to void the 21st payroll and run one with the correct the date. They said they did and reran the payroll with the correct date. It was wrong because they changed the pay rate and benefit withholdings for 4 employees on the rerun payroll. They then had to rerun the payroll again for 4 employees who were wrong. They messed it up again twice and void... read more

Tori L 

on BBB

6 months ago

As the HR director, I switched my company to Paychex in October 2023. The sales guys always make it sound like such a great idea and an easy process. Not so. The CSR did not show up for the call to do my first payroll with me. I had to scramble and call around for over 2 hours to get someone to help me. The original CSR never apologized or explained. Implementation was not smooth and there were many mistakes. I often had to practically beg for assistance and even got my original sales guy involved to solve some major issues.... read more

John H 

on BBB

6 months ago

Never Ever Use Paychex, The most unethical business practices and hiddden fees, not to mention TERRIBLE CUSTOMER SERVICE. They are charging my small business $3,000 in fees to transfer my 401K. Buyer beware!!!!