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Paychex
- Payroll Services
- Rochester, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WORST WORST WORST customer service EVER! I don't normally leave reviews, but I have spent 5 hours, 9 attempts with different agents to change my phone number and every single one of them was useless and they just disconnect and leave you there. Why is it that my bank can change my number over the phone with three pieces of information. If you verified the account with me after answering your STUPID questions, you should be able to say. Thank you for verifying your account, what would you like to update your number to, then s... read more
Horrible Experience. We ran a payroll that was to be dated 2/14/25. It was called in to them 2/10/25. On 2/10/25 we discovered they dated it 2/21/25. We emailed them and asked them to void the 21st payroll and run one with the correct the date. They said they did and reran the payroll with the correct date. It was wrong because they changed the pay rate and benefit withholdings for 4 employees on the rerun payroll. They then had to rerun the payroll again for 4 employees who were wrong. They messed it up again twice and void... read more
As the HR director, I switched my company to Paychex in October 2023. The sales guys always make it sound like such a great idea and an easy process. Not so. The CSR did not show up for the call to do my first payroll with me. I had to scramble and call around for over 2 hours to get someone to help me. The original CSR never apologized or explained. Implementation was not smooth and there were many mistakes. I often had to practically beg for assistance and even got my original sales guy involved to solve some major issues.... read more
Never Ever Use Paychex, The most unethical business practices and hiddden fees, not to mention TERRIBLE CUSTOMER SERVICE. They are charging my small business $3,000 in fees to transfer my 401K. Buyer beware!!!!
horrible company they love to charge all kind of small fees also charge you fee to transfer 401k $1500 never will recommend them
I would not recommend Paychex for benefits for smaller businesses. I need to publicly state this, as the amount of time we're spending to ensure that I actually get access to health benefits that my employer and I are paying for is excessive and should not be necessary. I don't find it reasonable that I supposedly am covered as of Feb 1st but have no communications, no account numbers, nothing from insurance providers that I can actually use with a dentist or doctor. Today Feb 19th they tell me dental exists, healthcare does... read more
I have never had to come and file a complaint however my experience with Paychex has been a NIGHTMARE. I had a problem with our account and getting in touch with my account manager was IMPOSSIBLE. I reached out multiple attempts I finally called the customer service line and no one could seem to give me an answer on what was happening with my account although CT department of Labor kept contacting me about a mixup that happened I got everything cleared away with them and needed Paychex to move forward with some changes. Not ... read more
This is the MOST unprofessional company, NOT JUST PAYROLL...WORST company I have ever dealt with. We used this company for their services for many years. We left them because the "manager" decided to go over my head and talk directly to our owner with mis-information. Bad idea. He fired them. Once we were terminated, it was impossible to get our employees W2's sent out. I spent many hours on the phone and have documented emails showing their lack of professionalism and assistance.
Highly unethical company. If you have a small business avoid this company at all costs. Will commit mistakes and not communicate accurate information which will cost your company thousands of dollars and will take zero accountability. Do yourself a favor and look for another company.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 253 reviews.
When is Paychex open?
Paychex is closed now. It will open on Monday at 8:00 a.m.