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Paychex
- Payroll Services
- Rochester, NY
About this business
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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I’ve been a Paychex payroll customer for over 7 years, and while the service has always been hit or miss, this latest experience was the final straw! Earlier this year, I received a call from a Paychex employee named Jorge Alberto M**** who informed me that due to a new California law, I needed to offer my employees a 401(k) plan. I was hesitant — I knew my employees weren’t interested, and the pricing seemed high. I specifically asked: Can we cancel the plan later without any penalty or fee if my employees opt out? He clear... read more
Paychex is the worst company. The reps. are horrible the efficiency is horrible. nobody knows anything correct. They have the ability to go in and out your account to collect payroll, that is to be expected. You receive no notification when payroll is rejected from someone's account. They go into your main account and collect funds a few times from the company. When you call to get answers the rep says on on a line and you have to email the information you are requesting and wait for someone to respond. Meanwhile you are lef... read more
Been using Paychex for a few years now for my clients' payroll accounts. The past two years, they have shown no interest in supporting my clients when issues arise on their end. Examples: state taxes are not getting paid on time-monthly notices are issued from the state with interest and penalties now due, vacation hours are not getting accrued and tracked properly, when you email a support request, no one gets back to you unless you constantly call in and email, and maybe two weeks later someone will respond, they continuou... read more
Worst payroll company. You can not cancel with them. They are like a GYM membership. They did not pay my state taxes on top of it, and now I owe the state over $7000. They took $3k for an ERTC credit, and it has been over three years, and nothing has happened. On top of it, they sue me for unpaid membership, and their lawyer keeps harassing me.
--- Title: Extremely Disappointed – Misleading Practices and Terrible Customer Service If I could give Paychex zero stars, I would. My experience with this company has been nothing short of a nightmare. They lie about their services, make promises they don't keep, and use deceptive tactics to get you to sign up. Once you're in, good luck getting real help — the customer service is the worst I've ever dealt with. Long wait times, unresponsive reps, and a complete lack of accountability. I felt tricked and misled throughout th... read more
I have been using Paychex for payroll services since 2009. Through the years, I had great customer service. However, recently the customer service has completely dropped off. I have an open issue now for more than one month. I've called and e-mailed at least 5 people, including managers and I have no indication that anything is being done. In the e-mail signatures, there is a supervisor that gives his/her information for feedback. I've e-mailed the supervisor, and the supervisor's manager and have received nothing back from ... read more
They have my money from my 401k and will not return it. All excuses I just want my money. Nobody knows what anybody is doing. Please help!!
NOT ABLE TO TRUST THEM TO DO THE JOB YOU PAY THEM TO DO. NOT HAPPY WITH THEM ONE BIT! BEEN WITH PAYCHEX, INC. FOR OVER 10 YEARS AND I HAVE HAD MORE PROBLEMS IN THE PAST YEAR THAN ALL 10 YEARS COMBINED! NOT HAPPY! TERRIBLE CUSTOMER SERVICE AND ACCOUNT SUPERVISORS!! At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly ... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.5 star rating with 261 reviews.
When is Paychex open?
Paychex is open now. It will close at 5:00 p.m.