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Paychex
- Payroll Services
- Rochester, NY
About this business
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Text I'm testing the system to see if the email for reviews can be routed to a separate email address.
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ***************************************. We look forward to speaking with you soon. Thank you.
They consistently fail to process payroll on the scheduled date. Not once or twice but more like 75% of the time. Weve contacted them numerous times and the friendly people assure us this will not happen again. And it does. I dont know if their legacy systems just arent capable of delivering a competent service in 2025 or if they just genuinely dont care. I do know that your employees care about getting paid on time every time.
Business response:
Thank you for bringing this to our attention, ****. This does not appear to reflect our intended approach, and we would like to review the matter further. Please email us at ********************************** with your account details so we can address this promptly. We appreciate your cooperation and look forward to resolving this for you.
They are not small business friendly. If you talk to a sales guy named **** run the other way. He will lie to close the deal but then you will get over charged for things you didnt sign up for. Stay away from this company. There are much better payroll companies out there!
Business response:
Thank you for bringing this to our attention, *****. This doesnt appear to align with our intentions, and wed like to investigate further. Please email us at ********************************** with your account details so we can resolve this promptly. We appreciate your cooperation.
Paychex has been an absolute nightmare to deal with. They are more expensive than most payroll companies and the customer service is extremely subpar. I used Paychex for numerous years for my small business and I had multiple problems to the point that they gave me discounts due to their own negligence. When I finally had enough and switched payroll companies, they are now trying to charge me $1500 to move my 401k to a different company, even though they know they've been negligent. You never get the same representative twic... read more
Business response:
******, were sorry to hear about your experience. This is not the level of support we aim to provide. Please email us at ********************************** so we can review the situation and work toward a resolution. Thank you for giving us the opportunity to address this.
Our experience with Paychex this year has been extremely disappointing. We were told back in June 2025 that Paychex would be tracking our employees sick hours, yet as we approach the end of the year, we discovered that no sick-time tracking has been maintained at all. This has created major issues within our small business, including employees questioning why their available sick hours are incorrect.What makes this worse is the lack of support. My payroll specialist, ******** ********-*******, is consistently unavailable by ... read more
Business response:
Were genuinely sorry to hear that your experience with Paychex wasn't satisfactory. Your feedback is incredibly important to us, and we'd appreciate the opportunity to discuss your concerns directly. Please email us at ********************************** with your Company Name/ID, your name, and the best way to contact you. Our team is eager to work with you to resolve these issues promptly.Thank you for bringing this to our attention. We look forward to speaking with you and improving your experience with Paychex.
After 10 years as a client of Paychex with relatively no issues, their service has deteriorated terribly. In the last few years, we have had numerous changes to payroll specialists, procedures, and 3 of our recent payrolls have been done in error causing bank errors and overdraft fees and endless hours of our time to correct. On cancelling their service recently we were made to jump thorough endless hoops, emails, calls with long hold time and told we would have to pay exorbitant fees just to extricate ourselves from their h... read more
Business response:
Thank you for sharing your feedback. We truly appreciate your input and understand the concerns youve raised regarding communication and support services. Effective communication is essential to delivering an exceptional client experience, and your insights help us improve in this area. If you would like to discuss your concerns further, please feel free to reach out to us at *********************************** We value your partnership and look forward to the opportunity to better serve you.
Disappointed and Disregarded Poor Communication and No Support Ive been a Paychex client for some time, and unfortunately, the experience has gone from frustrating to unacceptable. In the beginning, I could call and speak with any available agent, which helped when my assigned representative was unreachable. But over time, theyve removed that option entirely. Now, Im routed only to my assigned agents voicemailwho never returns my callsand I have no way to speak with anyone else.This issue has been ongoing, and its clear that... read more
Business response:
Thank you for taking the time to provide your feedback. We understand your frustrations with the communication challenges and support service youve experienced, and we recognize the crucial role effective communication plays in client satisfaction. Your feedback is important in helping us better meet the needs of our clients. Please feel free to email us at ********************************** if you'd like to discuss your concerns further. Thank you!
We moved our Co payroll from ADP to Paychex 3rd Qtr 2024. Paychex has FAILED to file quarterly ***orts and now the *** is sending a Notice of Intent to ****. We have been assessed thousands of dollars in penalties because of this. Last year upon receiving my first Notice, I worked with Paychex *** who said she would take care of it...long story short, I went through 6 ***s ***** of whom still work at Paychex - emails keep bouncing back) and signed 5 power of attorneys and it still isn't corrected.Yesterday the ******** (PAC)... read more
Business response:
At Paychex, we are deeply committed to safeguarding your privacy and ensuring your satisfaction with our services. We sincerely appreciate you taking the time to reach out to us, and we want to assure you that your concerns are important to us. To provide you with the most secure and efficient support experience, we kindly ask that you contact us directly through our dedicated and secure support page: ******************************************************. This channel is designed to protect your personal information while a... read more
Paychex uses unfair and deceptive practices in order to upsell unsuspecting business owners. They told us we legally had to use their 401k plan. All of our employees opted out. Paychex kept charging us fees and refused to allow us to close the account. We've called Paychex HR, Paychex 401k, emailed our account representative, and even emailed the ****** review team and we get no where. In June we notified we were closing the business and needed to close the account. Paychex slow walked the cancellation to drag out months of ... read more
Business response:
Thank you for sharing your experience. Your feedback is valuable and has been forwarded to our management team to improve communication clarity and service responsiveness. We are committed to transparent and fair practices and welcome further discussion. Please reach out directly if you'd like to discuss this further. Thank you.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 295 reviews.
When is Paychex open?
Paychex is closed now. It will open at 8:00 a.m.