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Paychex
- Payroll Services
- Rochester, NY
About this business
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Text I'm testing the system to see if the email for reviews can be routed to a separate email address.
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ***************************************. We look forward to speaking with you soon. Thank you.
For over 4 years, this company has been awful and cost my company thousands of dollars because of incompetent employees in both fines to states as well as the manhours of my emplyoyees that we've paid to fix mistakes. I have been trying to cancel in both writing, phone calls and signing official forms from them and they continue to bill us and say our account is still open.
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
If you operate a business -- the best advice I can give is to never use Paychex. We cancelled our service in July, and are STILL dealing with horrendous errors and being billed. Never have we dealt with a more unhelpful and deceitful company. They charge enormous amounts for services that they do not provide, and have left us with severe issues. Please do yourself a favor and steer clear. There are MANY better options, and Paychex is a disgrace.
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
I am extremely disappointed with my experience with Paychex.Paychex began drafting money from our company's bank account for ******************** that we never requested, authorized, or knowingly enrolled in. When we contacted them, we were told that we were responsible for "opting out" before the program started, despite never having provided consent to participate in the first place.After receiving their email instructions, I promptly followed the process provided to deactivate the service. However, Paychex attempted to dr... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Do yourself a favor and read through the hundreds of one star reviews. My experience with Paychex has been absolutely awful. They filed my taxes late which resulted in a $2500 penalty (then refused to compensate me for it)... When I went to cancel my account, they confirmed it was canceled and I am STILL being charged. I've dealt with a lot of companies throughout my career and this is by far the worst customer service experience imaginable. AVOID AT ALL COSTS.
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Paychex is an okay PEO but DO NOT use their 401k service with Paychex Flex. Their communication is the worst! It took them a year and a lot of hounding to get a simple change made to our account so employees weren't auto enrolled in the 401k on day 1 of hire. This was a request at the very beginning of setup and they kept saying they'd do it but didn't follow through. When employees got money taken out of their check prior to the time frame we set as the waiting period they wouldn't refund it. They didn't respond timely to e... read more
Business response:
We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email ********************************** with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you.
If I could leave 0 starts I would. We worked with Paychex for under a year and decided to switch BEWARE working with this company they are not reliable, they do not call you back they do not care about you or your company. I have worked with a lot of payroll companies and this one is 100% the worst. Please do not do it!!
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
This is the WORST payroll company. They stopped paying my employees 3x in one year, didn't pay our companies reemployment taxes and now they think they're going to come after me for $2,100.00 I would stay away from them at all costs.
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Paychex is awful. They cannot process payroll for 2 employees that get paid the same every 2 weeks, unless changes are submitted. For no reason they payed one employee 24 hrs less than they were supposed to and paid another seasonal employee for hours they did not work or submit for. This is not the first time either, going on about a dozen s**** **** Each time they say "sorry for your frustration, the problem has been fixed" and it is never is. 2 employees seems pretty simple, right. Do not use them for anything, just awful... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 388 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.