This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our experience across the board was Outstanding. Starting with Todd Haynes, then continuing with Meghan Kearney, and finishing with our Closing Notary. Todd did a Great job in the initial phase of proving us the answers on whether or not to refinance, and which route, a 15 or 30 year loan. Once we were all in, Meghan did Outstanding job getting us through all the documentation. Even the Notary that came to our house for Signing was Professional and Proficient. Overall - Outstanding!
Everyone working with us on new mortgage promptly returned our calls. I never felt like I was a nuisance asking too many questions.
Juan Cueva made the difference this time around. He responded quickly and personally to every inquiry and explained issues well. Our only complaint was in the PennyMac dashboard system that kept asking us for documents we had already sent. Also, the system is difficult to use and is not very user friendly. I think your programmers need to do focus groups with homeowner users and see just how the dashboard functions from our point of view. TINY TYPE in light grey is not easy to read.
I believe the overall process was quite easy. Everyone communicated their needs clearly and all of our questions were answered very quickly. PennyMac"s loan department personnel were just amazing and very helpful with anything that we needed.
lack of communication. I had to ask questions a lot.
Someone who could find the documents that were sent multiple times.
We appreciated the convenience of sending documents on-line and clear communication and instructions throughout the process. Thank you for your time.
None
Great. Easy and fast thank you
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.