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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was difficult to reach specific persons involved in the loan process. Had to go through other people to reach individuals. Also documents sent were not always received and I had to resend them.
Mario and Daisy really helped to keep things moving. Mario gave me weekly updates and the penny Mac app was very useful and easy to send docs they needed.
very poor personal communication. requested documents on a limited partnership more than once even though i own less than .01% of interest. requested flood insurance even though i'm not in a flood zone and provide a recent survey.
Mario stayed in communication with me both in email and phone call to set expectations and ensure those expectations were met. Thank you Mario
The entire process went smoothly especially considering COVID-19 restrictions and the holidays.
Process was started in October. We were told we should close by Dec 8th. Did not close until Dec 20th. We were not told until the closing date was scheduled that we wouldn't get our cash or for over a week after closing.
Thanks for all your help
Not enough direct contact with information or my questions and request.
From the time we contacted PennyMac to ask about refinancing with them, which is a new mortgage company for us, we didn't have any problems with anything all the way through closing. We were very happy with the process and we're glad we switched to PennyMac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.