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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There was supposed to be no cash to close but had to make a check for 64 cents, really? That was a bit silly. In other IRRRL loans I have done I had a two month window of no payments, it took awhile for info about when first payment would be expected and it was only a 1 month instead of the expected 2 month but it is not a big issue.
Unfortunately, Our appointed primary point of contact did not seem to have the necessary training or knowledge of the Penny Mac systems or procedures to be helpful during the refinance process which led to my wife and I becoming frustrated with the whole thing. I did communicate this frustration to a supervisor as well but I don’t know if that will make a difference. I would likely not recommend using PennyMac because of this.
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This was our second time with PennyMac. Having done this a number of times in our lives, we can say they have been the best.
The refinance was very smooth, the closing was actually faster than I was expecting, I am very satisfied with the team that I worked with and would recommend my friends do the same with PennyMac
Communication was mostly one way. My questions concerns were mostly ignored. Emails I sent were ignored by whole team.
-It was a pleasure to work with Paige.
Improve your communications skills.
Outstanding work Meghan, thank you so much for all your help to a veteran like me!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.