PENNYMAC

DANIEL S. 

on Birdeye

5 years ago

Easy re-fi experience for the most part. Had a slight glitch on some Title review items that no one seemed to be able to tell us what the problem was, and that pushed our closing back a couple weeks, but it all worked out. No other issues. Jennifer Ovanda was always available to answer our questions, or she called us back very quickly. Thanks. 

Kelly W. 

on Birdeye

5 years ago

My loan agent, totally dropped the ball. She made repeated promises that were never meet. The closing was postponed, causing me extreme inconvenience and cost. Her follow through was non-existent. My agent desperately needs training, and should not be in the position she is currently holding with Penny Mac. 

VALENTINO A. 

on Birdeye

5 years ago

Excellent quality of info and services was provided to me. Great job! 

NGOC P. 

on Birdeye

5 years ago

My loan representative was very thorough, professional, friendly, and very helpful. He was always available to answer all my questions and was very punctual. The refinancing process went a lot smoother and faster than expected. Excellent service! 

Natashia N. 

on Birdeye

5 years ago

Bridget and John were great from start to finish. The process took longer than other refi’s I’ve had in the past, but overall I’m content. Thanks 

Isabel M. 

on Birdeye

5 years ago

There was almost no communication. My closing was over a month later than what was communicated when applying. I wouldn't hear anything for weeks then I would get an email requesting documentation I already provided. I could never reach anyone & when someone did call me back it would be around 8 or 9PM while I was getting my children ready for bed. I also got conflicting info from various people. The entire process was confusing & very frustrating. 

Syed R. 

on Birdeye

5 years ago

Very bad communication from the loan officer. I had to give multiple calls a day to get a hold of him. I would be told by the loan officer that I will get a call from the loan officer in an hour because I was I requested scheduling a call back. Never got a call back. I was told my closing was scheduled for Nov 29th, no one showed up. When called the loan officer no response. Had to send multiple emails / make calls to get a hold of him. Overall very frustrating experience. 

MARK G. 

on Birdeye

5 years ago

Great 

MARGARET W. 

on Birdeye

5 years ago

I think being in Covid made the communication more challenging. The document portal was confusing and since the process took longer than anticipated, I kept thinking the documents being requested were already uploaded, and it was hard to get a hold of people over the phone. Once I did get a hold of Mr. Mejia, he was able to clear up my confusion quickly.