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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We were told that we would not have to pay any money for closing. When the person came to our house we were then told that we would have to pay $161.00 for closing. The person had no details about why we had to pay this cost. He could not provide me with any details about how to pay the closing cost or why we had to even pay this fee $161.00. My husband is a veteran and the last time we refinanced with your company we did not have to pay anything.
Very intuitive re-financing process! Elizabeth was great and answered all of my questions quickly. She was very professional and knowledgeable and I thoroughly enjoyed working with her! Thank you!
Easy process.
Really appreciated the great customer service and constant communication throughout the process. Made for a pleasant, stress-free experience!
Communication Closing time frame Had to call multiple times to have my case file reviewed Refinance took too long - 5 months
Friendly and professional
Communication and overall service was horrible. I would not recommend PennyMac to anyone and feel they need more training to close loans they know nothing about. When, you ask to be transferred to another person and the response is ok, I will delete what has previously been done and you can start over is inexcusable...
Easy re-fi experience for the most part. Had a slight glitch on some Title review items that no one seemed to be able to tell us what the problem was, and that pushed our closing back a couple weeks, but it all worked out. No other issues. Jennifer Ovanda was always available to answer our questions, or she called us back very quickly. Thanks.
Great service and the process was very easy!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.