PENNYMAC

NINA M. 

on Birdeye

5 years ago

Friendly and professional team was assigned to my loan. I had no issues. There was frequent communication so that made the process easy. 

TAWANNA S. 

on Birdeye

5 years ago

Very intuitive re-financing process! Elizabeth was great and answered all of my questions quickly. She was very professional and knowledgeable and I thoroughly enjoyed working with her! Thank you! 

Samuel Parker J. 

on Birdeye

5 years ago

Easy process. 

BRIAN M. 

on Birdeye

5 years ago

Really appreciated the great customer service and constant communication throughout the process. Made for a pleasant, stress-free experience! 

OLUWATOSIN O. 

on Birdeye

5 years ago

Communication Closing time frame Had to call multiple times to have my case file reviewed Refinance took too long - 5 months  

Vaughn Hafford J. 

on Birdeye

5 years ago

Communication and overall service was horrible. I would not recommend PennyMac to anyone and feel they need more training to close loans they know nothing about. When, you ask to be transferred to another person and the response is ok, I will delete what has previously been done and you can start over is inexcusable... 

JOSEPH D. 

on Birdeye

5 years ago

Great service and the process was very easy! 

Kelly W. 

on Birdeye

5 years ago

My loan agent, totally dropped the ball. She made repeated promises that were never meet. The closing was postponed, causing me extreme inconvenience and cost. Her follow through was non-existent. My agent desperately needs training, and should not be in the position she is currently holding with Penny Mac. 

VALENTINO A. 

on Birdeye

5 years ago

Excellent quality of info and services was provided to me. Great job!