PENNYMAC

ALEXANDER W. 

on Birdeye

6 years ago

Personable representatives kept in constant communication. Made the process easy 

Frank T. 

on Birdeye

6 years ago

Everyone devoted their time to accomplish the completion of the loan. Everyone was very friendly and they knew what to do. 

Brian S. 

on Birdeye

6 years ago

When I could reach Richard, he was clear and pleasant. When I spoke to others that were helping the process, they also seemed pleasant, capable dedicated. 

JAMES S. 

on Birdeye

6 years ago

If there was an 12 rating I would give it to her and I think she deserves a pay bump as she was awesome and friendly answers all my question very fast 

CHRISTOPHER S. 

on Birdeye

6 years ago

The entire team was great - even though Sarah only picked up toward the end of the process she was also wonderful to work with and was very available to help me with anything and everything that I needed. Thank you! 

Salvador M. 

on Birdeye

6 years ago

Due to the COVID-19 emergency, closing was delayed, through no fault of Pennymac. Linda demonstrated professionalism throughout the prolonged process, keeping me updated, including on a weekend. I hope I get to work with her again on my next refi. 

Cindy B. 

on Birdeye

6 years ago

It was nice working with Sarah 

RAY V. 

on Birdeye

6 years ago

Consider that Covid sequestering was in effect and communication was marginal at best, everything went smoothly. The loan did not close as expected as the Title Company had missed three pages and held up the close. It has taken several phone calls moving from person to person to set up my payment arrangements and they are still not done as the person I talk to doesn't have the new loan documents, even though I have received notification that the close notice is approved and in my hands. 

Antonio W. 

on Birdeye

6 years ago

Great job