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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience during my REFI...thank you MAC Team!
The monthly amount quoted by Floyd of $1406 turned out to be $1455. The check for $680 I was to receive at closing turned out to be $237, and there was no check. Jennifer Ovando did an excellent job advocating for me, and I have been told that i will receive a credit for $680, but I don't know how or when. The closing representative showed a lack of concern over Covid-19.
N/A
No thank you
I was told the would be a simple loan process. I got numerous calls requesting the same thing and each person did not know what the previous loan officer or supervisor had done. Lastly, when we, meaning the supervisor called your customer service dept. the person said “oh the previous customer service representative did not complete your request” I have used your services before and l was very satisfied. This occurrence was terrible and l am not satisfied with your service.
My initial contact with Angel Potts was outstanding. The VA loan rate she got me was fantastic and she was very helpful at the outset. Zandy Valadez also did a great job. I think due to the pandemic things moved very slowly and there was some significant confusion over the flood insurance on my property....multiple times I had to resend documentation from my HOA that my flood insurance was covered by them and not part of my personal property insurance. That was frustrating.
The communication process started out well. Once the loan was approved and moved into the final stages, it took quite a day for each request I needed to make. I had called to speak with the loan officer and talked to one on her team as the authorization for eSign had failed and was informed that only my wife needed to hand sign, ended up I needed to hand sign as well. I also requested that my work number not be the one called and verified the number to call while on the phone, still received
From the beginning of the refinance process the PennyMac team was amazing, they answered all my questions and truly made me feel comfortable and were there for me whenever I needed them. I can be a bit difficult at times, especially when it comes to loan numbers and making sure every number makes sense, but they were very patient with me and for that I am grateful, Thank you!!!
We loved Shauntelle our initial contact and our closing agent Linda! They were so knowledgeable and yet personable. They represent PennyMac extremely well.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.