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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Penny Mac saved me a lot more than any other Financial Institution and I went to at least three or four. Less hassle and confusion. The process was smooth and less complicated... Thanks Penny Mac
Ease of doing business - online documents, no paystubs (your system pulled my employer's compensation records which made things easy), and in-home closing document signing.
When we received an email saying we could email back, we never heard back. Appointment for notary wasn't scheduled until last minute even though we replied with an email. We needed an additional $400 to close which when we started we were told we wouldn't need any more money. It looks like the money was in our loan amount anyways so why did we pay out of pocket? A direct phone number or email would be the best way of contact and communication.
I was told several different numbers 2 days before closing. I also requested the documents that showed all the numbers since my refund numbers changed several times. I also did not receive any of the closing documents during closing.
Online process was easy.
When I first started the loan, with Juan Cruz, it was awesome. Then it got turned over to another team, and it took forever to get back to me. I understand it was a difficult situation working from home, but when it took 1 to 2 days to return my emails was a little frustrating. And they kept asking for the same documents over and over after I sent them . Even my realtor and my home insurance agent was trying to get answers as to what they were asking for and they couldn't get a response.
Great job
the calls from your company were late in the evening for me. Getting ready for bed is not a good time to be receiving calls from anyone
I was kept informed all through the process. Erandany was very responsive and followed up on all my questions quickly. Very knowledgeable and made the process easy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,386 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.