PENNYMAC

Eun J. 

on Birdeye

6 years ago

With online lender, with the distance, COMMUNICATION is the key. I'd hate to be notified at the last minutes or NOT notifed at all. My closing was delayed. I called Martha a copule of times requesting to get a call back, which I never did for 2 days in a row, that I had to call her back. She said she didn't call back, because she had no updates, but regardless of any news, communication is the key to prep wiht my agent and seller. I ended up working with Dennis and he was much better! 

LARRY F. 

on Birdeye

6 years ago

Penny Mac saved me a lot more than any other Financial Institution and I went to at least three or four. Less hassle and confusion. The process was smooth and less complicated... Thanks Penny Mac 

RYAN H. 

on Birdeye

6 years ago

Ease of doing business - online documents, no paystubs (your system pulled my employer's compensation records which made things easy), and in-home closing document signing. 

Thomas R. 

on Birdeye

6 years ago

Online process was easy. 

Sarah P. 

on Birdeye

6 years ago

When I first started the loan, with Juan Cruz, it was awesome. Then it got turned over to another team, and it took forever to get back to me. I understand it was a difficult situation working from home, but when it took 1 to 2 days to return my emails was a little frustrating. And they kept asking for the same documents over and over after I sent them . Even my realtor and my home insurance agent was trying to get answers as to what they were asking for and they couldn't get a response. 

RAY V. 

on Birdeye

6 years ago

Consider that Covid sequestering was in effect and communication was marginal at best, everything went smoothly. The loan did not close as expected as the Title Company had missed three pages and held up the close. It has taken several phone calls moving from person to person to set up my payment arrangements and they are still not done as the person I talk to doesn't have the new loan documents, even though I have received notification that the close notice is approved and in my hands. 

Antonio W. 

on Birdeye

6 years ago

Great job 

David K. 

on Birdeye

6 years ago

I was kept informed all through the process. Erandany was very responsive and followed up on all my questions quickly. Very knowledgeable and made the process easy. 

DERRICK S. 

on Birdeye

6 years ago

I was told the would be a simple loan process. I got numerous calls requesting the same thing and each person did not know what the previous loan officer or supervisor had done. Lastly, when we, meaning the supervisor called your customer service dept. the person said “oh the previous customer service representative did not complete your request” I have used your services before and l was very satisfied. This occurrence was terrible and l am not satisfied with your service.