PENNYMAC

James Rodman I. 

on Birdeye

6 years ago

. 

Paul L. 

on Birdeye

6 years ago

The process from start to finish took a looooooong time. I never knew who the primary point of contact was supposed to be. I didn’t feel that the process was explained well and had no idea what to expect next. There were several times that I received emails with “required documents” but was told to ignore them so that confused me further. Once all the documents were finally prepared no one explained to me what it was that I was signing. I was just expected to sign a stack of pages. 

James C. 

on Birdeye

6 years ago

Very pleasant experience! 

RODNEY L. 

on Birdeye

6 years ago

Fast, precise, fair, and easy 

Gerald Carey J. 

on Birdeye

6 years ago

Penny Mac provided great service and had been really easy to use. 

Robert H. 

on Birdeye

6 years ago

The bumps in this process was due to the transition of to the telecommunication process, due to covid19. No one is to blame for this, it was just the way the it was, working out the kinks in the system. In the end it all happened and on time. Thanks to Dennis Wang, Diana Rogel and Martha Musuda 

Heidi S. 

on Birdeye

6 years ago

Direct access to our loan specialist, accurate documents at closing, ability to answer difficult questions with an accurate answer in a more timely manner, and more transparency regarding final cash to close numbers would all have helped make the process smoother. 

Stephen A. 

on Birdeye

6 years ago

This was my 3rd loan with PennyMac, I wouldn't go anywhere else. Easier process than others I've use in the past. Fast dependable service, Very professional. Give them a try tell them Stephen August sent you! 

Craig M. 

on Birdeye

6 years ago

GREAT service perfect, perfect people to work with from a customer stand point.