This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
kept me informed during the process and when any documents were needed easy seamless process thanks
Easy process. Quick turnaround within one month from start to finish.
The process from start to finish took a looooooong time. I never knew who the primary point of contact was supposed to be. I didn’t feel that the process was explained well and had no idea what to expect next. There were several times that I received emails with “required documents” but was told to ignore them so that confused me further. Once all the documents were finally prepared no one explained to me what it was that I was signing. I was just expected to sign a stack of pages.
Fast, precise, fair, and easy
Everything has been taking care of and fast enough to process than what I expected. Thankfully for even this pandemic situation we've been able to do this and thanks for your help.
The bumps in this process was due to the transition of to the telecommunication process, due to covid19. No one is to blame for this, it was just the way the it was, working out the kinks in the system. In the end it all happened and on time. Thanks to Dennis Wang, Diana Rogel and Martha Musuda
Direct access to our loan specialist, accurate documents at closing, ability to answer difficult questions with an accurate answer in a more timely manner, and more transparency regarding final cash to close numbers would all have helped make the process smoother.
I chose PennyMac for my refi in part because they have held my current loan for a few years. During that time I encountered no problems with them, and found their website and phone app easy to navigate for questions and information. The refi has been a breeze, with one exception: I expected to receive my funds when the loan was funded. No funds were received by my bank that day. Hopefully it will be the next business day.
GREAT service perfect, perfect people to work with from a customer stand point.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.