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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy process with great support! Refinancing was gone faster than I expected it to be.
Communication was incredibly poor on the part of pennymac representatives, primarily Martha Masuda. She would send me emails with what appeared to be computer generated emails asking for rendundant information that I had already provided to Nathan or where the text was vague that it was difficult to understand what she was trying to say. I've purchased other homes where I dealt with one person the entire time. That made things a lot easier. Dealing with random representatives who are unfamiliar
Muy bueno
Very considerate and accurate, their Say Do Ratio was exactly as it was said to be. If we had question we got answers, and quickly completed.
You were fast at accruing my loan
Our refinance from PennyMac to PennyMac was seamless and effortless. Everything was done quickly and all our questions were answered in a timely manner.
Personable representatives kept in constant communication. Made the process easy
Sarah Guevara was fantastic in servicing my loan. She maintained great communication throughout the process and was able to effectively answer all my questions. She provided accurate information and helped guide me through the closing process which put my mind at ease. She took the time to actually listen to my questions and her answers were appropriate to my question. It was a great pleasure working with her. I wish more people in a customer interactive role were like her. A+++ service.
The PennyMac team was helpful as they walked us through the refinance process. They answered my questions completely.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.