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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It would have been a better experience if information were consistent when problems within the process occurred. For example, the loan requested was a VA loan and it was reported I was paying taxes when I was tax exempt and I was given conflicted information on if I did or didn’t pay taxes. Another issue was the loan was not supposed to include taxes and at the original closing date, taxes were on the documents and closing had to be rescheduled to another date because of the error.
The accuracy. The promptness and every question i had was answered clearly
Fast service & in professional matter //Documentation was reconsidered more than once but on my favor //
Entire process was easy. Everyone communicated everything clearly and was always available for any questions.
Communication between all your staff. I talked to approximately 6 different people and never got the same answer. I was told not to submit vehicle statements the was told to submit them and then asked why I submitted the documents. No one talked to each other and got asked to submit documents I already did weeks prior. At closing, I had to pay an addition $590 for credit card debt I paid off but no one checked and it was in my closing documents. There are more problems I had.
Excellent service thank you
Great experience!
well because I already had the loan with Penny Mac the process was very easy, really did not need to send anything else, there many other offers from different companies but I held out for the right time and it pay off in the end. Going with a company which have treated me very well over the years I saw no reason to mess up a good thing. CHEERS to the Penny Mac team.
Ms. Hernandez was very polite and professional in answering my questions about my mortgage loan.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.