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251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Stephen Cadigan was great. The first half of our process wasn't so smooth, but once it got into Stephen's hands things got better. The biggest thing I appreciated was the communication. He always emailed/called back in a very timely manner, let us know every step of the way what was going on.
Loan took way too long....I know and understand work environments changed with the Covid 19 pandemic and subsequent isolation rules. But this loan was applied for over 60 days before any California shutdown. It should have been much further along Along with that point and able to close. Emails and phone calls not returned promptly if at all. All in all I’m very pleased with my experience with PennyMac, and I will chalk this up to a one time mediocre experience due to the Covid pandemic....
Excellent service
Every step was communicated along the way.
Everything was so smooth and easy! Thank you so much!
A very clear and smooth process since the beginning to the end! Thanks for your help and having my best interests in mind!
Thanks for moving the refi so quickly even with the current COVID outbreak.
The process was amazing! Much faster than I anticipated. Items I had questions about were answered rapidly and the team did not get annoyed or upset with me asking so many questions. It was smooth sailing and great service through and through.
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PENNYMAC has a 4.5 star rating with 3,385 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.