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251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
5 stars overall, thank you all
great customer service
Maria did a great job working with me to get the rate that I wanted on my loan. I was working with loan depot but dropped them to work with PENNYMAC because of better customer service that I was receiving from Maria and her team. This was the best decision that I made for my economic success. Thank you Maria!!
Thank you!
My refinance experience was fast, accurate, professional and friendly.
I feel like my loan officer didn’t give me the deal that he could have given me. I shop around and when I found a better deal, he didn’t want to hear it.So I feel like a number to him , not a loyal customer.
My loan officer was great in answering all my questions even when I thought it may have sounded rude or misunderstood. He was polite and understanding my repeated concerns on someb financial language terms. 10 Stars
The online portal was very unfriendly. I had difficulty accessing the document and determining which documents were accepted. Didn't hear back about questions for days.
Penny Mac made the whole process simple. everything was done online and it went smooth. if you are looking to refinance I highly recommend them.
PENNYMAC has a 4.5 star rating with 3,385 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.