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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,399 reviews
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terral w.'s profile image
terral w. 
on Birdeye

2 years ago

Maria did a great job working with me to get the rate that I wanted on my loan. I was working with loan depot but dropped them to work with PENNYMAC because of better customer service that I was receiving from Maria and her team. This was the best decision that I made for my economic success. Thank you Maria!! 

Nancy B.'s profile image
Nancy B. 
on Birdeye

2 years ago

I already reviewed this experience once...Karina was nearly impossible to get a hold of and talk to...It took way to long to get the re-fi and it wasn't until I threatened to go somewhere else that everything was magically complete and ready (literally within an hour of my angry phone call) which only shows that it could have been done way earlier. I only went with Pennymac because they held my first mortgage. Next time, I would definitely shop around. 

Jacob A.'s profile image
Jacob A. 
on Birdeye

2 years ago

Penny Mac made the whole process simple. everything was done online and it went smooth. if you are looking to refinance I highly recommend them. 

MYRA R.'s profile image
MYRA R. 
on Birdeye

2 years ago

This refi was easier than the first time and more organized. 

Andrew S.'s profile image
Andrew S. 
on Birdeye

2 years ago

Quick and easy process. 

Ashley B.'s profile image
Ashley B. 
on Birdeye

2 years ago

Our appointment was cancelled by Penny Mac for some unknown reason, we didn't cancel. We waited around for the on a Saturday morning and nobody showed up. The attorney thought we cancelled so I'm not sure what happened there. The second appointment went well. The attorney was very nice and explained everything clearly. The money came a day late not a big deal but it did. The communication could've been better. 

Melesio S.'s profile image
Melesio S. 
on Birdeye

2 years ago

Multiple request 

Elsa B.'s profile image
Elsa B. 
on Birdeye

2 years ago

This is the 2nd time I am refinancing with Pennymac and it went smoothly! I shopped around for the best options and no one could beat Pennymac. I am very happy with the whole process and attention to detail placed into our loan. 

Steve L.'s profile image
Steve L. 
on Birdeye

2 years ago

Crystal was very helpful , and would do business again anytime. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,399 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.