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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,399 reviews
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Kerry G.'s profile image
Kerry G. 
on Birdeye

2 years ago

I am happy with the way things turn out. Process was timely and accurate and close on time. 

Corey S.'s profile image
Corey S. 
on Birdeye

2 years ago

great customer service 

Robert M.'s profile image
Robert M. 
on Birdeye

2 years ago

Thank you! 

Brian O.'s profile image
Brian O. 
on Birdeye

2 years ago

After having so may failed attempts to refinance due to the lack of professionalism from bank of America and Citigroup I got approved and signed contract by the original expected close date unlike the mentioned banks that postpone up to 5 times my closing date and reassigned several representatives 

Carol F.'s profile image
Carol F. 
on Birdeye

2 years ago

More communication and reply in timely answers. Request for dead husbands signature and paperwork you have on file that took weeks to get and refinance was also done through penny mac 

Anna M.'s profile image
Anna M. 
on Birdeye

2 years ago

My loan officer was great in answering all my questions even when I thought it may have sounded rude or misunderstood. He was polite and understanding my repeated concerns on someb financial language terms. 10 Stars 

BEN B.'s profile image
BEN B. 
on Birdeye

2 years ago

The online portal was very unfriendly. I had difficulty accessing the document and determining which documents were accepted. Didn't hear back about questions for days. 

Randall B.'s profile image
Randall B. 
on Birdeye

2 years ago

Interest rate 

DeMario M.'s profile image
DeMario M. 
on Birdeye

2 years ago

Awesome Experience 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,399 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.