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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Refinancing was simple. Thank you
Make it so that one person in handling the loan processing, not 10 people all figuring out things. Also please request right documents to appraisal. Very pleased with Noemy communication and customer service but the rest of the mac team for the most part is incompetent of their job. Nobody seems to be on the same page.... If not for the the interest rate locked in, I would have gladly taken my business else where. I have been trying to contact the care compliant service as well, but she does not give me a call back. Overall ... read more
This survey request is over 4 months after the fact so specifics are blurry. I just recall constantly being frustrated with not understanding who was doing what job and who to communicate with. Docs were repetitive and calls not responded to. Was rarely able to talk to actual rep that was assigned and others couldn’t really explain what was going on. Closing did not happen when expected. Still have yet to receive deed cert from tiltle company but given they are your chosen company I feel followup with them should be d... read more
The team at PennyMac was awesome from start to finish, Linda was the most helpful and responsive during the process. Thank you for all you do!
don't wish to leave a review
Linda Frazier made everything easy and enjoyable.
Following up the application to complete the process.
Nananananana
Lack of response from loan specialist and loan officer. Incorrect figures on closing doc, not updated before scheduled closing date. Loan officer purchasing points without my knowledge. No guidance on next mortgage payment date, no knowledge from the team that the portal will still reflect old loan details. Still unknown when the next payment is due. Horrible service from the Pennymac team.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.