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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,399 reviews
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DANIEL A.'s profile image
DANIEL A. 
on Birdeye

2 years ago

Thank you! 

James S.'s profile image
James S. 
on Birdeye

2 years ago

I do not think Linda was very helpful at all. Luckily I had bought a home before so I knew the process. Had I not know what to expect I believe the loan would not have made it through on time of it was completed at all 

Stephen F.'s profile image
Stephen F. 
on Birdeye

2 years ago

Eliana was awesome to work with. 

Linda C.'s profile image
Linda C. 
on Birdeye

2 years ago

Lower rate! 

ZACHERY B.'s profile image
ZACHERY B. 
on Birdeye

2 years ago

As a company PennyMac has been easy to deal with, thorough, and quick to respond. Much of this was due to Britnee and her services. She was great to work with and very pleasant. She always communicated to me what was needed and worked with me to make sure everything was correct. 

Delroy Foust J.'s profile image
Delroy Foust J. 
on Birdeye

2 years ago

Excellent experience start to finish. Required documents were communicated clearly and the whole refinance process took less than 3 weeks to complete. Especially liked the title signing process occurring at my house. 

Roger S.'s profile image
Roger S. 
on Birdeye

2 years ago

Your phone connections and computer response time (even as seen by your in-house representatives) were glacial, but once I got past the first level application, and connected to Maria, things began to move nicely. She was available, attentive and accurate with her data and her instructions. And when we had a discrepancy on whether our taxes were paid or not paid, she was able to iron out the difference and beat the estimated closing date by 2 weeks. 

Yun J.'s profile image
Yun J. 
on Birdeye

2 years ago

Easy to contact and communication with sale person 

Sheryl P.'s profile image
Sheryl P. 
on Birdeye

2 years ago

Crystal did great but her co workers failed to cover for her in her absence 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,399 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.