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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Noemy Soriano was very polite. She always stated her name and who she was calling for. Always asked if it was a good time to talk, which I appreciated. Also told me that the calls were being recorded. She and whoever answered when I called back were quick to pick up on where we left off, or where we had left things. Very professional and well trained.
My loan officer was spectacular….honest, knowledgeable, personable. Ivonne was very helpful and understanding. When there was a little glitch near the end of my closing, she did everything she could to make it right and was empathetic to my frustration. I would definitely use PennyMac again in the future.
Start to finish, the process was wonderful
Overall great experience
The communication and expectations were not clear or explained, when we had questions, they were not answered in a timely manner leaving our application to "time out" and have to be restarted. No one told us closing costs would be over 20K, that was an amazing surprise at the end. This was a horrible experience, and we found out we had more options to refinance after we closed, we feel misled and taken advantage of also. To make this a better experience, the contact person should communicate clearly, timely, include all deta... read more
Clear expectations and follow through. Rate was good and fees were reasonable
I feel as though communication was clear and timely. I was never left out of the loop.
I had twice and i didn't succeed it was you guys that made it through with me I say big thanks
Simple, easy & no hidden issues…. The process was accurate and they are always helpful answering questions. The explanation on different mortgage structures was eye opening along with confidence that we were making the right decision…
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.