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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Dennis Giardina was my first contact ,I believe his attitude was Great easy to talk to ,Shalom was the next person I delt with ,LOVE her name it means peace in Hebrew , Thanks for all the help !
Excellent customer service.
My app was rejected in December with no reason why. I had to call a supervisor and threaten to file a complaint with the State regulatory agency. They then forced a restart of the entire process, which led to my ultimate approval. Also when you have people call me, they say who they are but offer no proof and immediately demand personal contact info from me, when I refuse to give them my social they get all pissy. There is a lot of problems with your system that causes issues.
Good services
Excellent service
Eliana was helpful and informative.
My experience was overall seamless I just didn't appreciate my processor Karina. She did call with updates step by step which I appreciate but her responses were always short and she was eager to hang up. When a discrepancy came up rather than working with me to understand the problem she formed an attitude and just kept repeating the issue which got us nowhere. She then put me on hold and I believe moved on with another client because I eventually hung up and called back and I was told she was on a call with a client. I cal... read more
Easy process
Poor communication, not treated as a priority once initial stages completed, lack of information provided, rude interaction with Karina after she was clearly frustrated with my questions and misinformation provided, unhappy with time frame and no reasons cited for why it took longer than initially thought
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.