PENNYMAC

SCOTT M. 

on Birdeye

4 years ago

Dennis Giardina was my first contact ,I believe his attitude was Great easy to talk to ,Shalom was the next person I delt with ,LOVE her name it means peace in Hebrew , Thanks for all the help ! 

Andrew R. 

on Birdeye

4 years ago

Contact times at 9am instead of 6:30 pm... 6:30 at night is really inconvenient for some people 

PAUL S. 

on Birdeye

4 years ago

Excellent customer service. 

STEVE P. 

on Birdeye

4 years ago

My app was rejected in December with no reason why. I had to call a supervisor and threaten to file a complaint with the State regulatory agency. They then forced a restart of the entire process, which led to my ultimate approval. Also when you have people call me, they say who they are but offer no proof and immediately demand personal contact info from me, when I refuse to give them my social they get all pissy. There is a lot of problems with your system that causes issues. 

Matthew P. 

on Birdeye

4 years ago

It was quick and easy to go from start to finish. The people who helped me along the way were courteous and prompt. I have no complaints 

Jeremy J. 

on Birdeye

4 years ago

Very helpful and easy to work with. 

DAVID B. 

on Birdeye

4 years ago

Easy process. Great communications. Easy closing process. 

John W. 

on Birdeye

4 years ago

Friendly accurate and fast 

Anthony San G. 

on Birdeye

4 years ago

Noemy Soriano was very polite. She always stated her name and who she was calling for. Always asked if it was a good time to talk, which I appreciated. Also told me that the calls were being recorded. She and whoever answered when I called back were quick to pick up on where we left off, or where we had left things. Very professional and well trained.