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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was being pushy to get my loan closed due to personal reasons between myself and the previous joint owner and PENNYMAC was able to expedite the process for me. My loan closed only 15 days after I had applied for it. Everyone I spoke to was friendly
Thank you for the constant communication throughout the entire process from start to finish.
Everything was great but I had to push a bit to get someone from closing to call me. Also, I didn’t get all the responses to all my emails. It was a lot easier to sign in Georgia than signing at the embassy (thanks for offering that though).
Great
Great experience
When someone says “stop calling me” that should end the conversation. There should be no questions after I say it’s not a good time. A polite apology and goodbye is all that should be said. There is no need for Pennymac to call me three times a week asking me if I want to refinance my loan. It’s madness. Tell your cold callers to accept no for an answer or I’m taking my money and all the interest you might get to another lender.
Business response:
Hi Lynn - At Pennymac, providing our customers with an exceptional experience is our top priority. We would be happy to remove you off the list per your request. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
We are super pleased with how easy your team made our loan process go.
Entire process was handled with professionalism. Very friendly and knowledgeable staff. My only issue wax with the passwords.
Great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,999 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.