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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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I have used pennymac for several years and will continue to do so. The team worked together to help move our closing date up. I am very thankful for everyone working so hard to get everything completed early.
Eric was great at communication the process and next steps. He was always available to answer questions. He made sure all the documents were sent to him early enough to meet the closing date. If they were any issues he communicated immediately of the issues. Great Service
PETER ASHWORTH COUNSELING IN PROCESSING AND CLOSING ON OUR REFINANCE WAS OUTSTANDING!
The PennyMac team met our needs! All who we spoke to were professional, knowledgeable, and friendly. The level of customer service is to be commended as all options were presented and established time lines were met.
Our experience with Nancy Olivas was superb. Having given Nancy high marks, we experienced numerous duplicitous , unnecessary and confusing handling by “others” on the PM Team. Thank you for this opportunity of expression, and please do not allow these comments to reflect adversely on Nancy
The only thing that I think could of made the process much better is if I could of had way to call my loan specialists directly, every time I would try to call her I would always get a different person.
While there were one or 2 areas that we were stressed about, especially with the final approval portion, Sandra and the PennyMac team were able to assist with these issues, mainly with the underwriter for the final approval. Overall, it was an "easy" process, well as easy as any mortgage for a new home is. Thank you Sandra for your assistance and for dealing with our Panic at the end. Yours and the teams' assistance was invaluable.
Phillip Sandstrom, loan officer made my the experience for my family very understandable, this was our first time refi and we were nervous but he was able to calm our nerves and help us my husband and I understand the process and answer our questions very promptly and professionally. a great nice friendly people person guy! that made us feel comfortable and confident in the process. thank you Phillip! you are an asset to Penny Mac and should def promote within! The Wilkinson Family
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,956 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.