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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Point blank, Ivonne was extremely difficult to work with. Her requests were not clear or precise and on more than one occasion, she would contact us towards the end of business day EST requesting further documents when the business the document is needed from is already closed and/or a Fri and we would then have to wait until Mon to get what was being requested. Example; one of the documents being requested was to update the homeowners policy and when we contacted them on the following Mon, they even mentioned that Pennymac ... read more
Great job!
The only complaint I have is the automated emails tell me I needed to do something that was already done. Ivone and Ashley did good work. It is your IT department that needs improvement.
If the original representative would have not appeared to be more of a salesman than a person to assist an existing customer about refinance and educating on the numbers and how they are calculated.
answered alii my questions promtly and profesinnal and was good with his explanations
Great customer service. Questions answered
Faiza was outstanding to work with. We had to deliver on an extremely aggressive timeline to close and we could not have gotten it done without Faiza and the rest of PennyMac. She was a fantastic partner, gave us a lot of comfort throughout the process, and was absolutely on top of everything from start to finish. We had a great experience with Faiza and PennyMac. It would be a pleasure to do it all again!
As a repeat customer,the whole team at PennyMac was amazing from start to finish as always, BUT, what made this experience more pleasant and personal was one person, Faiza!! Her level of professionalism, customer service, Knowledge and efforts to help was just exceptional in my book! She made it feel like she was doing this for a family member. She went above and beyond with respect to her role to assist in my process and make it a easy as possible. We were also able to close sooner than originally expected and all thanks ... read more
Good work straight forward given good directions
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,094 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.