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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great communication overall and the whole process was not stressful at all. I was very happy with the customer service.
N/A nothing to add
Nancy O. Was easy to work with, communicated clearly and was a pleasure to work with. She clarifies a lot that was unclear or repetitive with agents prior to her coming on board.
Great experience and communication from start to finish. This is the 3rd time I have worked with Penny Mac.
............
Fast approval and closing earlier than anticipated
Rosario was awesome!
The process was jumbled along the way. Expectations were set at the beginning and then they changed along the way from Penny mac. We received at least 5 different CDs before the correct one was finally sent the day of signing. The request for extra banking information was more like being audited by Underwriting. We Brought over $500k to the table on a $700k purchase with 800 credit scores and proof of funds. Underwriting made the process almost unbearable. If possible I would have brought in another lender due to Underwrit... read more
Darcel Thomas made this process bearable. She was very helpful throughout the entire process. She answered my phone calls and emails in a timely manner and was very polite and kind during all conversations. If you have an employee training program Darcel should be the teacher. She really need the difference. Promote her before she gets away.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,517 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.