This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
More advance notice of loan requirements is necessary. My questions were only ever answered when I called in an spoke to a random person; none of my assigned loan advisors or processors were helpful in any way and merely regurgitated information rather than researching requirements. I would not go through the purchase experience with Pennymac again.
Better communication. Tyra was extremely short and did not communicate effectively or efficiently. Several times she requested an HO6 report which I provided along with all the condo documents. I had to dig deep to find out exactly what was required from another processor. The phone number she provided was not her number and when it was required to contact her, I was never able to. All this resulted in a delay in closing which costs me additional dollars. I almost pulled my application and went with Navy Federal Credit... read more
Everything went very smoothly. Even closed earlier than expected.
The document requests for my particular loan were challenging and I seemed to always get someone else when trying to clarify. We got it so all is good just frustrating.
Great service. Quick and responsive to questions. Closed on schedule. Only negative was on timely disbursement on the cash-out of the refinance. Not really a PennyMac function but provided timely response when asked for contact info for responsible party.
Paulette walked us through great communications
Documents portal made everything much easier than previous experiences.
Prompt responses and great communication.
We had a great experience securing our home loan with PennyMac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,500 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.