PENNYMAC

James J. 

on Birdeye

3 years ago

The only complaint I have is the automated emails tell me I needed to do something that was already done. Ivone and Ashley did good work. It is your IT department that needs improvement. 

Alexander L. 

on Birdeye

3 years ago

Questionable lender. My loan officer was fantastic, but it took a couple tries to get the right one. Latrice did everything for me that she could, just had a rough experience with every party involved. She was the only helpful person throughout the entire process. I would recommend her. 

Kenneth J. 

on Birdeye

3 years ago

Tanairy was great throughout the full process. Very responsive, experienced, and professional. 

Suzanna G. 

on Birdeye

3 years ago

Closing communications needs to be worked on. We were not expecting nor prepared to have a o mail out the checks to the creditors in our refinance. This was never disclosed to us and we were only informed once I reached out Pennymac. 

Terron M. 

on Birdeye

3 years ago

great experience! 

Douglas D. 

on Birdeye

3 years ago

I work a lot of hours at work. The team members I worked with were extremely patient, cause there were days I'd miss an email or two. This time around was so much better than last. 

ROLANDO J. 

on Birdeye

3 years ago

It was a great experience from the start, everybody was very helpful and always professional. 

GREGORY J. 

on Birdeye

3 years ago

Very seamless and easy process. Thankful for my experience! 

Timothy D. 

on Birdeye

3 years ago

More advance notice of loan requirements is necessary. My questions were only ever answered when I called in an spoke to a random person; none of my assigned loan advisors or processors were helpful in any way and merely regurgitated information rather than researching requirements. I would not go through the purchase experience with Pennymac again.