PENNYMAC

RAYMOND A. 

on Birdeye

4 years ago

Great communication overall and the whole process was not stressful at all. I was very happy with the customer service. 

Duane W. 

on Birdeye

4 years ago

N/A nothing to add 

Luis R. 

on Birdeye

4 years ago

everythings good 

Michael R. 

on Birdeye

4 years ago

Even when Latrice was evacuating because of the hurricane, the team was available to make sure everything was ready for closing. Kudos to team Latrice. 

Michael G. 

on Birdeye

4 years ago

Great experience and communication from start to finish. This is the 3rd time I have worked with Penny Mac. 

Kathleen X. 

on Birdeye

4 years ago

............ 

Renate T. 

on Birdeye

4 years ago

Rosario was awesome! 

Gordon V. 

on Birdeye

4 years ago

The process was jumbled along the way. Expectations were set at the beginning and then they changed along the way from Penny mac. We received at least 5 different CDs before the correct one was finally sent the day of signing. The request for extra banking information was more like being audited by Underwriting. We Brought over $500k to the table on a $700k purchase with 800 credit scores and proof of funds. Underwriting made the process almost unbearable. If possible I would have brought in another lender due to Underwrit... read more

Gregory H. 

on Birdeye

4 years ago

Darcel Thomas made this process bearable. She was very helpful throughout the entire process. She answered my phone calls and emails in a timely manner and was very polite and kind during all conversations. If you have an employee training program Darcel should be the teacher. She really need the difference. Promote her before she gets away.